The website is easy to use. The prices are as good as the sale prices on comparable websites. The people in the office are always kind and sympathetic. I like that they allow you to buy sub-components... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Good communication when my order was delayed, and easy to find.
La empresa ha respondido
Andrew was very helpful
La empresa ha respondido
The staff are very helpful.
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipamiento médico
- Servicios médicos locales
- Tienda de artículos médicos
- Clínica del sueño
Escrito por la empresa
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Información de contacto
129 High Street, 3101, Kew, VIC, Australia
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4,0
Muy bueno
8 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
CPAP Victoria makes replacing your equipment easy
The website is easy to use. The prices are as good as the sale prices on comparable websites. The people in the office are always kind and sympathetic. I like that they allow you to buy sub-components of a mask or machine to reduce the price. The supplies arrive in a timely manner.
17 de noviembre de 2025
Respuesta de CPAP Victoria - Kew
Hello,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with our Kew clinic and that our website, pricing, and team have made replacing your equipment easy. It’s great to know that our approach to offering mask and machine sub-components has been helpful for you, and that your supplies arrive on time.
We truly appreciate you choosing CPAP Victoria and your support means a lot to us!
Kind regards,
The CPAP Victoria Team
The staff are very helpful.
11 de septiembre de 2025
Respuesta de CPAP Victoria - Kew
We are so happy to hear that our staff was helpful to you. Thank you for your positive feedback; we appreciate it.
Correct framed filters cannot be ordered on line and
Rang to check how to order filters, and was told I could order them online and they gave me the order number. When I mentioned they didn’t have a frame around them, I was told the unframed filters were the wrong photos and that I’d receive the framed ones. Unfortunately I received the unframed ones.. I thought maybe I could stuff them into an old frame but of course that didn’t work. So rang back and was told I couldn’t order the correct ones on line and should contact Kew CPAP. They said I needed to go to the store to purchase them, but when I said that was inconvenient, they offered to post them to me, after I paid almost double for the framed ones. I’ve posted the wrong ones back to Kew, to get a refund, and hope to receive the correct filters in the mail soon.
2 de septiembre de 2025
Respuesta de CPAP Victoria - Kew
Hello,
Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the mix-up with your filter order and the inconvenience it caused. I completely understand how frustrating it must have been to be told one thing over the phone, only to receive something different and then have to go through the hassle of returning items.
We should have provided clearer information from the start, and I sincerely apologise that this wasn’t the case. Your feedback is very valuable, and we’ll be reviewing this process internally to make sure ordering filters online is clearer and that our team provides consistent advice.
I do hope your correct filters reach you quickly and without any further issues. If there’s anything more we can do to support you or to make this right, please don’t hesitate to get in touch with us directly.
Kind regards,
Ruby
Andrew was very helpful
2 de julio de 2025
Respuesta de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We’re so glad to hear that Andrew was helpful, we’ll be sure to pass along your lovely feedback to him.
We truly appreciate your support and are always here if you need anything!
Warm regards,
The CPAP Victoria team
Pleased with eofy special
Pleased with eofy special
also good communication after online purchase
30 de junio de 2025
Respuesta de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We're really glad to hear you were pleased with our EOFY special and that the communication after your online purchase was helpful.
If there's ever anything more we can do to make your experience even better, please don’t hesitate to reach out, we're always here to help.
Warm regards,
Ruby
Good communication when my order was…
Good communication when my order was delayed, and easy to find.
22 de mayo de 2025
Respuesta de CPAP Victoria - Kew
Hello,
Thank you so much for your lovely review! We're really glad to hear our communication was helpful during the delay and that you found everything easy to navigate.
We truly appreciate your patience and support, we’re always here if you need anything!
Warmest regards,
Ruby
Respuesta de CPAP Victoria - Kew
Hi,
Thank you so much for your kind review! We're thrilled to hear you had a great experience with our customer service. Your feedback means the world to us, and we're always here to help if you need anything else. 😊
Warm regards,
Ruby
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.