The quality of Craftamo’s products is fantastic but their customer service takes it up a notch. I have made many purchases from Craftamo, small and large purchases, and have had a great experience eac... Ver más
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Consulta las opiniones de los clientes
The quality of products is great. It's easy to order. And I don't get buried in junk mail now that they have my email address. The only downside was shipping. It took longer than I expected and the tr... Ver más
La empresa ha respondido
Uzasny produkt, perfektna logistika, vcasne upozornenie na poplatky, kvalitny obsah boxov od Liesl - nadherne farby, kvalitny akvarelovy papier, profesionalne stetce a nadherne vzory na malovanie
La empresa ha respondido
The packaging is seriously inadequate. I was excited to buy high quality brushes with a nice box to store/carry them. The box is so mangled it is ridiculous. It won’t close. It was shipped in a bubble... Ver más
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Información sobre la empresa
Escrito por la empresa
We are Creative, Colourful & Cruelty-Free! We are Craftamo, a passionate and creative art supplies company, who like to do things a little differently. We meticulously research, design and create our products with tremendous attention to detail, so that Craftamo artists worldwide are always hungry for more!
Información de contacto
83 Ducie Street, M1 2JQ, Manchester, Reino Unido
- support@craftamo.com
- craftamo.com
4,1
Muy bueno
272 opiniones
Ha contestado el 100% de las opiniones negativas
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Excellent quality and service
I've been dealing with Craftamo for a year now. Sometimes for individual items and also for a subscription box. Everything I've received was top-notch. The product packaging is of good quality, not flimsy! The mailing packaging is also very good. Most items come in multiple layers of packaging so the product received is in excellent condition. Also, Items are received quickly and without incident. I highly recommend this site and their products.
7 de diciembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Debra,
Thank you so much for taking the time to share your wonderful experience with Craftamo! We are thrilled to hear that you have been a loyal customer for a year, and we appreciate your trust in our products and services.
It's fantastic to know that both individual items and our subscription box have met your expectations. We take great pride in ensuring that our products are of top-notch quality, and your feedback reassures us that we are on the right track.
We are pleased to hear your positive comments about our packaging. We understand the importance of delivering products in pristine condition, and we're delighted that you find both the product packaging and mailing packaging to be of good quality. Our team works hard to provide a secure and pleasant unboxing experience for our customers.
Efficiency in delivery is crucial, and we're glad to hear that your items arrived quickly and without incident. Your satisfaction is our priority, and we aim to make your shopping experience with us as smooth and enjoyable as possible.
Your recommendation means the world to us, and we sincerely appreciate your kind words. If you ever have any questions or need assistance, please don't hesitate to reach out. We look forward to serving you for many more years to come!
Thank you again for being a valued member of the Craftamo community.
Regards,
Elisa
Customer Happiness Agent
Craftamo
you products is so amazing
3 de enero de 2024
Opinión espontánea
Respuesta de Craftamo
Hi Jhosep,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you find our products amazing. Our team works hard to deliver quality and excellence, and it's incredibly rewarding to know that our efforts have made a positive impact on your experience. We truly appreciate your support and look forward to continuing to exceed your expectations.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Very Happy Customer
I have already provided a review on the Craftamo website and have now been asked to provide one on Trustpilot by the Customer Happiness Agent. How could I not, with a job description like that. And this is one of the main differences in dealing with Craftamo - the whole experience was easy; I felt welcome on the site and the communication, whilst waiting for Diane Antone's beautiful brushes to be released, was 10 out of 10. Thank you.
21 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Cate,
Thank you so much for taking the time to share your experience with Craftamo, both on our website and now on Trustpilot! We truly appreciate your kind words and the effort you've put into providing feedback.
It warms our hearts to know that your experience with Craftamo was characterized by ease, a welcoming atmosphere on the site, and top-notch communication. We're thrilled to have been a part of your journey in anticipating and acquiring Diane Antone X Craftamo Brush Set.
Your acknowledgment means the world to us, and we're grateful for your 10 out of 10 rating.Thank you again for choosing Craftamo and sharing your positive experience!
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Respuesta de Craftamo
Hi Rhylie,
Thank you for your kind words! We're thrilled to hear that you found our product to be of awesome quality and that you appreciated the fast shipping. Providing top-notch products and efficient service is our priority, and we're delighted to know we met your expectations.
Happy Painting!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Eric Yi Lin Watercolor Brush Set
I purchased the Eric Yi Lin set of brushes and these have quickly become my favorites. They feel nice, hold water well and have the perfect amount of snap in the smaller sizes. Packaging was nicely done and they arrived in the expected time. Overall excellent product and experience.
15 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Eva,
Thank you for choosing the Eric Yi Lin X Craftamo Brush Set and for sharing your fantastic experience with us! We're thrilled to hear that these brushes have quickly become your favorites, offering a delightful feel, excellent water retention, and just the right amount of snap in smaller sizes.
It's wonderful to know that you appreciated the nicely done packaging and that your order arrived within the expected time frame. Providing an overall excellent product and experience is what we aim for, and your feedback reinforces our commitment to quality and customer satisfaction.
We appreciate your support and look forward to being a part of your artistic journey.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Joni Young Art tutorials and brush set.
I joined Joni Young tutorials and discovered her awesome brushes. They are perfect for a variety of techniques and just the right sizes. It’s the two best presents I gave myself, can’t wait to see what’s new for 2024.
15 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Marieanne,
Thank you so much for sharing your experience with Joni Young tutorials and our awesome brushes. We're so happy to hear that you find them perfect for a variety of techniques and just the right sizes for your artistic endeavors.
It warms our hearts to know that these brushes have become such a meaningful gift to yourself. Your enthusiasm motivates us to continue delivering high-quality products that enhance your artistic journey.
We're equally excited about what's in store for 2024, and we can't wait to share new and exciting additions to our collection with you. If there's anything specific you're looking forward to or if you have any questions, feel free to reach out. Thank you for being a part of our creative community!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Great paint brushes!
These are great paint brushes, they really hold the paint.
15 de diciembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Mary,
Thank you for your positive feedback! We're delighted to hear that you find our paint brushes to be great and effective in holding paint. Providing high-quality tools that meet the needs of our customers is our top priority, and your satisfaction is our greatest reward.
If you ever have more feedback or suggestions, or if there's anything else we can assist you with, please feel free to reach out. We appreciate your support and look forward to being your go-to choice for excellent paint brushes.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I am very happy with the brushes
I am very happy with the brushes I purchased from Craftmo. This is the second set I purchased and I am pleased with both sets. The ones most recent are from the Diane Antone collection. I wanted to support her and this endeavor. I am really glad I did. The brushes are very good quality and also beautiful (loving the green)
8 de diciembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Sundie,
Thank you for being a valued customer and taking the time to share your positive experience with Craftmo! We are thrilled to hear that you are very happy with the brushes you purchased, especially the Diane Antone X Craftamo.
Your decision to support Diane and our endeavor means a lot to us, and we're so glad it has been a rewarding experience for you. It's fantastic to know that you find the brushes to be of very good quality, and we share your admiration for the beautiful green color.
We appreciate your loyalty and trust in Craftmo. We look forward to continuing to provide you with top-notch products and services.
Thank you again for choosing Craftmo!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Fabulous
Fabulous brushes and packaging was so beautiful and well done.
14 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Dear Nikki Clark,
Thank you for your fantastic review! We're thrilled to hear that you find our brushes fabulous, and we're delighted that you appreciate the beauty and quality of our packaging.
At Craftamo, we strive to not only provide top-notch art tools but also ensure that the entire experience, from unboxing to creating art, is enjoyable. Your positive feedback motivates us to continue delivering products that meet and exceed your expectations.
We sincerely appreciate your support and look forward to being part of your artistic journey.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Prompt service, production perfection
The service was prompt, the product is perfection. I found Diane on YouTube during the pandemic when I started watercolors. I've watched her use a wide variety of brushes over the past two years and I feel confident in her selection and design of these brushes. When a company has quality materials and great service, I will definitely be a regular customer. Well done!
15 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Dear Mary,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you found our service prompt and our product to be perfect.
It warms our hearts to know that you discovered Diane on YouTube during the pandemic and have been following her watercolor journey for the past two years. We truly appreciate your trust in her expertise and the confidence you have in the selection and design of our brushes.
At Craftamo, we are committed to providing quality materials and excellent service, and we're delighted to have met your expectations. Knowing that you plan to be a regular customer is the greatest compliment we could receive.
Happy Painting!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I love their brushes
I love their brushes. I have two different sets of Artist brushes - Lindsay Weirich's and Diane Antone - and while they are both very different sets of brushes - they paint like a dream. The handle shape is good, the brushes themselves are well made. I enjoy painting with them. I would definitely buy their brushes again as the need arises.
23 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Anne,
We are happy to hear that you are completely satisfied with your purchase of our Artist brushes, and we're delighted to know that both Lindsay Weirich's and Diane Antone's sets have exceeded your expectations.
We take pride in the quality of our products, and it's heartening to hear that the handle shape and overall construction of our brushes have contributed to a pleasant painting experience for you. We're grateful for your kind words and appreciate your loyalty to our brand.
Thank you once again for your support, and we look forward to serving you again soon!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Excellent product
Excellent product. Diane Antone brush set. Exquisitely made. Beautifully packaged. Delivered quickly and with care in packaging. Great value at a reasonable price for the high quality. Completely satisfied!
27 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Julie,
Thank you for your wonderful feedback on the Diane Antone X Craftamo brush set! We're thrilled to hear that you find our product to be excellent, exquisitely made, and beautifully packaged. Ensuring a delightful unboxing experience is important to us, and we're glad to hear that your order was delivered with care.
It's fantastic to know that you received your purchase quickly and that you see great value in the high quality of our brushes at a reasonable price. We strive to provide products that not only meet but exceed the expectations of our customers.
Your satisfaction is our top priority, and we're delighted to hear that you are completely satisfied with your purchase. We're here to ensure your creative journey with our brushes continues to be exceptional.
Thank you for choosing the Diane Antone X Craftamo brush set. We appreciate your support!
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Great brushes with a fantastic value!
First of all, I love the Craftamo/Antone brush set. These excellent brushes are an excellent value. I would probably not have bought them except they were designed by my favorite You Tube artist, Diane Antone. Next, the customer service was terrific and they arrived very quickly. I'm very happy with this company.
5 de diciembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Susan,
Thank you so much for your glowing review of the Diane Antone X Craftamo brush set! We're thrilled to hear that you love the brushes and find them to be an excellent value. It's fantastic that the collaboration with your favorite YouTube artist, Diane Antone, played a role in your decision to try our brushes. We aim to provide products that not only meet but exceed the expectations of our customers.
We're equally pleased to know that you had a positive experience with our customer service team and that your order arrived quickly. Timely and reliable service is a priority for us, and we're delighted to have met your expectations in this regard.
Your satisfaction is our ultimate goal, and we appreciate your trust in Craftamo.
Thank you again for choosing Craftamo. Happy creating!
Regards,
Elisa
Customer Happiness Agent
Craftamo
I love my brush set !
I love these brushes, their quality is really good for the price, I enjoy using them very much.
The shipping was super fast, it took about a week for my order to arrive. I wholeheartedly recommend Craftamo <3
8 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Marta,
Thank you so much for your kind words! We are happy to hear that you find our company to be great, and we appreciate your positive feedback on our quality products and excellent customer service. At Craftamo, we take pride in delivering top-notch products and ensuring a positive experience for our customers.
Our commitment to customer satisfaction is at the forefront of everything we do. It's heartening to know that you feel our dedication to providing exceptional service. We genuinely care about our customers, and your satisfaction is our priority.
We value your input and look forward to serving you in the future.
Thank you for choosing Craftamo. We truly appreciate your support and the opportunity to be of service to you.
Regards,
Elisa
Customer Happiness Agent
Craftamo
this is a great company with quality…
this is a great company with quality products and excellent customer service!! A company that cares about their customers
4 de noviembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Jessica ,
Thank you so much for your kind words! We are thrilled to hear that you find our company to be great, and we appreciate your positive feedback on our quality products and excellent customer service. At [Your Company Name], we take pride in delivering top-notch products and ensuring a positive experience for our customers.
Our commitment to customer satisfaction is at the forefront of everything we do. It's heartening to know that you feel our dedication to providing exceptional service. We genuinely care about our customers, and your satisfaction is our priority.
Thank you for choosing Craftamo. We truly appreciate your support and the opportunity to be of service to you.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
Their customer service is one of the best and outstanding product!
Their customer service is one of the best I’ve ever encountered, they were prompt, courteous and solved my issue very quickly. As for the product (brushes), they were fantastic, so good I ended up ordering a second set! You can’t go wrong buying from this company!
1 de octubre de 2023
Opinión espontánea
Respuesta de Craftamo
Dear Patricia,
Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had such a positive experience with our customer service team and that they were able to assist you promptly and courteously. Providing top-notch service is one of our primary goals, and it's heartwarming to know that we met your expectations.
We're equally delighted to hear that you're enjoying our brushes. Your decision to order a second set is the ultimate compliment, and it truly warms our hearts. We strive to offer high-quality products that our customers can rely on, and your satisfaction is a testament to our commitment to excellence.
Once again, thank you for choosing Craftamo, and we look forward to serving you in the future. If you ever need any assistance or have further questions, please don't hesitate to reach out.
Regards,
Elisa
Customer Happiness Agent
Craftamo
The subscription boxes from Craftamo…
The subscription boxes from Craftamo have been so fun. They took a lot of care into getting it right with the packaging as well so the boxes are not delivered damaged. They are timely and very nicely put together. It’s been great getting these boxes like a little gift to yourself every month.
31 de octubre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Lisa,
Thank you for sharing your positive experience with our Emma Lefebvre X Crafatmo subscription boxes! We're delighted to hear that you've been enjoying them and that the packaging has been effective in ensuring safe delivery. It's wonderful to know that receiving our boxes feels like a monthly treat. If you ever have any feedback or suggestions, feel free to reach out. We're here to make your Craftamo experience even better!
Regards,
Elisa
Customer Happiness Agent
Craftamo
Love the products and customer service…
Love the products and customer service is 5 star.
2 de septiembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hi Katherine,
We're thrilled to hear that you love our products and have had a 5-star experience with our customer service! Your satisfaction is our top priority, and we're delighted to have met your expectations.
If you ever have any questions, need assistance, or want to share more about your experience, please feel free to reach out to us.
We appreciate your support and look forward to serving you again in the future. Thank you for choosing Craftamo!
Regards,
Elisa
Customer HAppiness Agent
Craftamo
Emma Lefevre and Craftamo
Craftamo has exceeded expectation. Concerns are handled promptly, products are amazing. I LOVE Emma Lefevre's brushes and subscription boxes! Shipping packaging has improved greatly.
1 de septiembre de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Code,
Thank you so much for taking the time to share your wonderful 5-star review of Craftamo! We're thrilled to hear that we've exceeded your expectations and that you've had such a positive experience with our products and services.
Our team at Craftamo is dedicated to providing the best possible customer experience, and your feedback reinforces our commitment to excellence. We're delighted that you've found our customer service to be prompt and responsive. Our goal is to address any concerns or questions you may have efficiently, ensuring your complete satisfaction.
We are happy to hear that you love Emma Lefevre's brushes and our subscription boxes! Emma is a talented artist, and we're proud to offer her brushes as part of our product range. We continuously strive to curate high-quality products that inspire and enhance your creative endeavors.
Your feedback means the world to us, and it motivates us to keep delivering exceptional products and service. If you ever have more suggestions or need assistance with anything in the future, please don't hesitate to reach out to us. We're here to assist you every step of the way.
Once again, thank you for choosing Craftamo, and we look forward to serving you with the same level of excellence in the future.
Best regards,
Elisa
Customer Happiness Agent
Craftamo
I like that I get notified a few days…
I like that I get notified a few days before that my package is underway, then I also know that now they are pulling money and packages are underway.
28 de julio de 2023
Opinión espontánea
Respuesta de Craftamo
Hello Marina,
Thank you for sharing your positive experience with our notification system! We're delighted to hear that you appreciate the advance notice you receive before your package is shipped. Our goal is to provide a seamless and transparent shopping experience for our valued customers like you.
By sending notifications a few days before the package is shipped and also notifying you when the payment is processed, we aim to keep you well-informed throughout the entire process. We understand that knowing the status of your order is essential, and we're glad to hear that our notification system has been helpful to you.
Happy Painting!
Regards,
Elisa
Customer Happiness Agent
Craftamo
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