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CREATE Fertility - Wimbledon Opiniones 

132
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TrustScore: 4 sobre 5

4,1

St George's House, 3 - 5 Pepys Road, SW20 8NJ London, England, GB

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

I would have liked to write a positive review of Create Fertility. But I can’t. Our experience of the place is unsatisfactory and costly. Firstly we had the failed embryo implant. No proper counsell... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are an older couple and grateful to find a clinic that would give us a chance. The Raynes Park team is exceptional - from Jessie at reception, Debbie and every nurse, Tanya, Rodrigo, Calypso and es... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow what can in say it was an incredibly beautiful calm and wonderful experience. I can’t thank the team enough for my first IVF experiment. Dr Rostom, Katharine, Debbie, Tom and the anaesthetist all... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the staff at Create Wimbledon are the most caring, empathetic and sincere support team we could have asked for during such a difficult time in our lives. The work you all do ( starting from all th... Ver más

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Información sobre la empresa

  1. Clínica de fertilidad
  2. Banco de esperma
  3. Especialista en fertilidad

Escrito por la empresa

As part of the world's leading fertility group, we combine global expertise with personalised fertility treatment from your caring local team, to achieve exceptional success rates.


Información de contacto

  • St George's House, 3 - 5 Pepys Road, SW20 8NJ, London, England, Reino Unido

  • 0203 319 9490

4,1

Muy bueno

TrustScore: 4 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,1

Todas las opiniones

(132)

140 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

It was an excellent option

It was an excellent option. It was not easy to choose a clinic but I consider this my best option. From the receptionists, the first scan fertility nurse, the following up, all the nurses appointments, the quality of the service, the caring of the doctors and embryologists... I can't be more grateful. I've also visited other clinics but, honestly after the first scan I felt like I wanted to start the treatment here. They dedicate their time, they're patient, gentle and always with a smile. I felt they really wanted to help me and not just charge me. They were still very honest and realistic, but warming and very helpful.
Fully, truly and gratefully recommended. Thank you so much.

5 de julio de 2025
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Paloma, thanks so much for your lovely review, and we are delighted to have made your experience a pleasant one. Wishing you all the best of luck with your treatment!
Best wishes,
CREATE Fertility

Valorada con 1 estrellas sobre 5

I had an incredibly frustrating…

I had an incredibly frustrating experience with this clinic, and I strongly advise against using their services. I tried to book an appointment, and instead of being guided through the process, I was misled and redirected to their website. I ended up paying £150 upfront, even though I never received any actual service or treatment. When I requested a refund, they flatly refused, which was both disappointing and infuriating. They would rather keep my money than earn my business, even though I was willing to spend £7,000 on treatment. It's clear that this clinic is all about scamming patients out of their hard-earned money. Do yourself a favor and avoid this clinic at all costs. If their behavior is this bad from the very beginning, imagine what it would be like once you're committed. Terrible experience!

27 de marzo de 2025
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi, in order to look into your situation further, I have requested that you provide us with some additional information. We do have some T&C's put in place for last minute cancellations but wouldn't refuse to refund you based on any internal error, and would always look to book you into a new appointment. Please provide your information so that we can find out what happened and resolve the case.

Valorada con 5 estrellas sobre 5

The team are fantastic

The team are fantastic. Very helpful during a daunting and stressful time. Clear explanations and friendly atmosphere through out!

17 de febrero de 2025
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Joseph,

Thank you for taking the time to share your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

The whole Team at Create were great

The whole Team at Create were great. They were friendly and made me feel at ease throughout my treatment. If I ever had any questions (via email or phone call) they were quick to get back to me. On the day of my egg collection the surgeon and the rest of the team were so nice and the whole procedure was over really quickly. They were chatty and made me feel at ease just before to help me feel calm and after when I was in recovery they constantly checked on me to make sure I was OK. 5 stars for them :-)

12 de febrero de 2025
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Katie,

Thank you for taking the time to share your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Amazing staff at Create Wimbledon

The staff at Create Wimbledon were amazing.
They were caring and empathetic to our situation and always welcoming when we saw them.
Hannah was lovely and helped wherever she could throughout the whole process. The nurses were FAB! Particularly Izzy and Katherine :-)
Dr Rostom was very approachable, knowledgeable and always had time for us to answer any questions we had.
Overall we had a lovely experience and would absolutely recommend.

29 de enero de 2025
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Respuesta de CREATE Fertility - Wimbledon

Hi Jonathan,

Thank you for taking the time to share your experience and the lovely review, and for the kind words to our Wimbledon clinic team. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Great doctor and nurses

Great doctor and nurses, got to choose music and running on time

5 de febrero de 2025
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Alex,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 1 estrellas sobre 5

Very bad experience

Been treated in this clinic a year ago. Took me some time come back to this moment and to write this review. Awful experience, lack of empathy and professionalism. Under Create Fertility you are just another number where they don’t care your situation and can not provide patient centered care. We choose Create Wimbledon base on location and good reviews - however many scans and egg collection been redirected to St. Pauls! Patent coordinator changed twice, not contact, no respond to emails upon several calls. Each appointment l was seen by different doctor who didn’t know my name and case, lack of information been given, have to dig and keep ask for update, no reassurance. Been found with difficulty ovarian access, however any steps to resolve that been taken, procedure of egg collection been done by new qualified consultant who never saw me before and failed!! Follow up over the phone no face to face!! At the end we received the email that solution which was use for semen wash was faulty!! No sorry no apologies! Giving one star only for the nursing staff. Been thinking to repeat treatment with the same clinic but we were not offered any new approach so we tried somewhere else where received much better care.

31 de enero de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hello Anna,

We're deeply sorry to hear you have been unhappy with your experience with us. Our team aims to provide the highest level of care to all patients and we regret that you felt this wasn't the case for you. We'd like to reassure you that members of our team are investigating the circumstances of your review in order to support you appropriately.

Wishing you all the best,

Create Fertility

Valorada con 2 estrellas sobre 5

Everyone was very supportive

Everyone was very supportive.

I am editing my review because since my procedure I have not received an update about how successful my egg retrieval was!! I was meant to get a call the afternoon after my procedure to let me know how many of my eggs were good but no one called. I had a follow up call the next day after my procedure to check that I was OK and informed the nurse I had received no update. Still haven't heard anything about how successful the procedure was after 6 days.

Everything up until this point has been good though.

9 de diciembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Francesca,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

French-Chinese with Create Fertility in UK

My great experience with Create is the personalized treatment plan, which helps build patients' confidence in achieving their dream of having a baby.

25 de noviembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Angelique,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 4 estrellas sobre 5

Great Clinic, comms not so much

The clinical and admin team in the Raynes Park centre are great. They make what is always going to be a difficult process much easier. The only negative comes with the comms. Any communication between you and your clinic has to go through a call centre. This can lead to a process of phone tag which is quite distressing when you're waiting for news or have a pressing question.

20 de noviembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi WM,

Thank you for sharing your experience and honest feedback . We're glad we were able to support you in your journey and we apologize that you were not entirely happy with our services, regarding comms. We would like to reassure you that your feedback is invaluable to us as we continuously aim to improve the experiences of our patients.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

The staff were all very helpful and professional at all times.

The staff were all very helpful, friendly and went out of their way to organise things to go as smoothly as they could.
They were very professional during the embryo transfer. And we’re all very kind now we have a positive result. Recommend highly.

11 de noviembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Tracy,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

We have been going to Create for over a…

We have been going to Create for over a year now and although disappointed with success the staff in the Wimbledon and Hertfordshire clinic have been really amazing and I could not recommend them enough. In particular the lady who does the bloods in Hertfordshire is a pleasure to see every time and tries to make the process as seamless as possible, she is also the one who gives the news on whether the pregnancy test comes back positive or negative and I am incredibly greatful that it is someone as kind as her giving the bad news.

11 de noviembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Poppy,

Thank you for sharing your experience and the lovely review. We're deeply sorry to hear your treatment outcome was not as desired, and are glad our team was able to provide you with the support you deserve. We thank you for your kind words about our team and will ensure this feedback is shared with them.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Caring and Supportive Team

Very happy with the service received at Create Fertility, Wimbledon. The lovely staff were very supportive through the entire process. A very well organised, caring establishment that guide you through each step of the treatment. Would highly recommend for fertility treatment.

1 de noviembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Sharan,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Amazing service

Amazing service, from the reception staff, nurses to the doctors!!

Very attentive

25 de octubre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Simon,

Thank you for taking the time to share your experience and the lovely review.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Positive experience

Everyone was very professional and made me feel at ease. I would particularly like to mention Ivanka who did my scans. She always made me feel at ease and her attitude was encouraging and approachable.

23 de octubre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Christine,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Success !!!


Create helped us to get pregnant in 2022, the procedure was straightforward for us with a great success! Now we are back in 2024 to have second baby and I very hope it will be as successful as the first one. Thank you very much for a great work & result you have achieved. I would highly recommend anyone who is looking to get help.

22 de octubre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Gemma,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey. Congratulations on behalf of our Wimbledon clinic team!

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Very professional and friendly service

Very professional and friendly service. Easy access from Raynes Park Station.
Highly recommended

21 de octubre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Paul,

Thank you for taking the time to share your experience and the lovely review. We're glad we were able to support you through your journey.

Wishing you all the best,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Very friendly, reassuring staff. There every step of the way for support. Very professional and helpful.

27 de septiembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi KM

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Create were fantastic from day one

Create were fantastic from day one. Providing excellent care and financial options to allow us to go privately.

Having been to another IVF clinic although Create is not the ‘fancier’ of the two the care was exceptional, better value for money and felt much more a personalised service.

29 de diciembre de 2023
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi Alice,

Thank you for sharing your experience and the lovely review. We're so glad we were able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

Valorada con 5 estrellas sobre 5

Friendly team in Raynes Park who…

Friendly team in Raynes Park who explain things carefully as much as you need.

16 de septiembre de 2024
Opinión espontánea
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Respuesta de CREATE Fertility - Wimbledon

Hi,

Thank you for sharing your experience and the lovely review. We're so glad to be able to support you in your journey.

We wish you all the best in your next steps,

CREATE Fertility

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