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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I decided to start the DJ course package as it looked interesting. This came as a number of courses which was great and inclusive of a number of rewards. The courses I did start were well presen... Ver más

Valorada con 5 estrellas sobre 5

They were very polite and professional to deal with. I inadvertently bought the wrong speaker (12' instead of 10") and asked if I could return it for a refund and they're were very good and prompt w... Ver más

Valorada con 2 estrellas sobre 5

Bought a case and a t shirt, case was fine but T-shirt was a knock off, just a JB workwear shirt with some screen printing on it. Not what I wanted and possible infringing on copyright laws. If I want... Ver más

Valorada con 5 estrellas sobre 5

Briilliant technical resolution of the capo. My Cilk capos (classical guitar and six string) work perfectly, without forcing the lefdt hand into awkward shapes near the capo bar. Brilliant engineering... Ver más

Información sobre la empresa

  1. Tienda de instrumentos musicales
  2. Tienda de hobbies

Información proporcionada por diversas fuentes externas

Crossfader are the retail arm of Electric Factory, a musical instruments and equipment wholesaler that have been servicing the needs to musicians and artists since the early 70's. We're based in Preston, Melbourne.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

47 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,3

Todas las opiniones

(47)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Great advertising, poor delivery!!

I decided to start the DJ course package as it looked interesting. This came as a number of courses which was great and inclusive of a number of rewards. The courses I did start were well presented. However, when I had an issue I tried consulting with customer services and that was the start of my nightmare.

Firstly, if you have to deal with the customer service let me warn you that you have to email and wait up to 48hrs for a reply. Don't expect a normal chat. And be prepared for a blunt and rude reply.

Secondly, don't bother with the complaints procedure as I followed this and my complaint was allegedly forwarded to COO Jamie Hartley, yet 2 weeks later still no response.

As I mentioned, the courses were clear and of good content. Maybe customer service should be a consideration with the amount of customers they are dealing with.

23 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

very happy with product

very happy with product, transaction,and the very quick delivery. As a first time customer will definitely buy here again.

3 de julio de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

Fake t shirt made me :(

Bought a case and a t shirt, case was fine but T-shirt was a knock off, just a JB workwear shirt with some screen printing on it. Not what I wanted and possible infringing on copyright laws. If I wanted to buy fake crap I would go to Thailand.

4 de mayo de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick postage

Quick postage, received the item within a week which is good since I am in a regional area. Item was well wrapped, in good condition and as described. Great price also. Very happy with the service.

16 de abril de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

They were happy to clarify some…

They were happy to clarify some concerns I had about the item over the phone and it was dispatched and delivered very soon afterwards.
very happy with the service!

27 de febrero de 2019
Opinión espontánea

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