Like: Fast delivery Tailor-made Services Uniqueness for special moments Practical, can be used in daily life Not just beauty purposes Dislike: Leather itself is not earth-friendly Hig... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The experience I had was great! ♡ They not only respond email, but on other social platforms as well such as Instagram! Shipping was definitely fast, communication is key! I appreciate the company, an... Ver más
La empresa ha respondido
I waited for 2 months for my package. Finally they told me that my package was lost and if I wanted the package to be resent. I just cancelled the order. 2 months is wait too much waiting.
La empresa ha respondido
The staff introduced the product patiently and the service was fantastic.The product was eye catching,the material of the product was skin-friendly,the out look was great.Round all it was an amazing e... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Everyone has a story to tell. With our exclusive engraving techniques, you can inscribe your memories on our leather products in your own words or designs. Every single word and phrase are crafted delicately on brass molds and engraved on the leather piece, letting your one-of-a-kind leather piece narrate the story.
Información de contacto
Rm F, Floor 13, Lladro Centre, 72-80 Hoi Yuen Road,Kwun Tong, Kowloon , Hong Kong, 00000, Kowloon, Hong Kong
- 66014446
- contact@crudo-leather.com
- crudo-leather.com
3,5
Medio
38 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good quality meaningful gifts
Great online shopping experience from start to finish. Elizabeth from Crudo was very responsive on WhatsApp when I asked for confirmation about the engravings. The tracked delivery service is also reliable. The products are beautiful and well-made. The adorable packaging is a plus. The bracelets with custom engravings make very meaningful gifts for special occasions for loved ones.
13 de mayo de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Hi Christina,
Thank you for the lovely 5-star review! We're so happy to hear that you enjoyed our customer service, tracking system, and well-made products. It’s wonderful to know that our custom engraving made a meaningful gift for your loved ones.
Hope to welcome you back again soon!
Best regards,
Crudo Leather Craft Team
They are a legit business
They are a legit business, they would ship the product you bought from them, refund u if you dont like their product and they would also communicate with you if u have questions
10 de marzo de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Hi Juan,
Thanks for the great review! We always strive to provide honest service, reliable shipping, and a hassle-free experience for our customers.
Your trust means a lot to us, and we hope to serve you again in the future! 😊
Best regards,
Crudo Leather Craft Team
Absolutely zero communication
I placed an order with expedited shipping under the guise it would be here by Valentine's day. However, it's been almost 2 weeks since I packed the order, it's still processing, I've gotten zero updates, and any attempt to reach out and ask about the delay have been met with silence. This has been a very disappointing purchasing experience and I definitely don't recommend anyone else waste their time or money.
6 de febrero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Customer,
I am incredibly sorry that we missed your Valentine's Day deadline and that our communication has been non-existent. This is not the standard we set for ourselves, and I understand your frustration completely.
I have flagged your order with our fulfillment team to find out exactly why it is still processing at the moment you mentioned and why your messages were missed. Please reach out to us one more time at contact@crudo-leather.com with your order number. I will personally ensure this is resolved immediately.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Too slim for me?
The senzaltro is very thin. i struggle to fit cash in it. leather and engraving are nice but it's really just for cards and little cash
3 de febrero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear William,
Thank you for your honest feedback. The Senzaltro was designed as a minimalist wallet for those who prioritize a slim profile, which can mean a tighter fit for cash. We’re glad you liked the leather and engraving quality, and we hope the slim design grows on you over time!
If you plan to buy any from them
If you plan to buy any from them, don't. Absolutely horrendous
2 de febrero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Josiah,
I am truly sorry to see such a brief and disappointed message. We strive to provide every customer with high-quality, tailor-made products and a smooth experience, so it is clear we missed the mark for you.
As we don’t have any details regarding your specific issue—whether it was related to the product, shipping, or service—I would appreciate the chance to make things right.
Please reach out to us at contact@crudo-leather.com with your order number. I would like to personally look into what happened and find a solution for you.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Fair product, slow delivery
the product is fair, tailor made in good effect, but I wait the delivery for 8 days
13 de diciembre de 2025
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Mallory,
Thank you for your feedback. We’re glad the tailor-made effect of your product met your expectations! We apologize that the 8-day delivery felt a bit long. We are working closely with our logistics partners to speed up our international shipping so our customers can enjoy their leather goods even sooner.
Engraving is small
craftmanship of the leather is 10/10 but i wish the hot stamp engraving was a bit larger. its hard to read in some lights.
26 de enero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Chris,
Thank you for the 10/10 rating on our leather craftsmanship! We appreciate your feedback regarding the size of the hot stamp. Because our pieces are designed for a subtle, sophisticated look, the engraving can sometimes be understated. We will certainly share your comments with our design team.
sturdy and cute
usually "custom" jewelry feels flimsy but this miami love chain is solid. the engraving is very deep and easy to read. truly a tailor-made piece.
21 de enero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Customer,
Thank you for your kind words! We believe that "custom" should never mean "flimsy," so we design our Miami Love chains to be both beautiful and durable. We're glad you appreciated the depth of the engraving—it’s built to last a lifetime.
Bad After Sales Service
Had purchased a bracelet and delivery attempt was fail due to inaccurate address given to 3rd party logistic, even though the address in my order I had given them the correct address. When I verify with Crudo, instead of verifying for me with the logistics provider, they asked the customer to call ourself and find solutions with the logistics provider. I have yet to received my bracelet for now, I hope there is nothing wrong or missing with my order.
13 de enero de 2026
Opinión espontánea
Respuesta de Crudo Leather Craft
Sincere apologies for the delivery concerns
Dear Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration caused by this delivery experience. We understand how disappointing it is to wait for an order, especially when you have provided the correct details.
We want to reassure you that we will ensure you receive your products. If the logistics provider is unable to complete the delivery and the package is returned to us, we will arrange to resend it to you immediately.
Regarding the contact with the logistics provider, we occasionally suggest customers reach out directly because certain security and verification procedures—such as confirming identity or specific delivery instructions—can only be authorized by the receiver. However, we are here to support you every step of the way. If you encounter any difficulties during that process, we will certainly follow up on our end to resolve it.
Please contact us at contact@crudo-leather.com with your order number. Our team will look into the status of your parcel right away and provide the timely help you need.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Unsafe website and company!!
After I placed my order I set up a user name and password and as soon as I tried to use it a message came back saying that my password didn't match. As soon as I wrote the company an email it got kicked back saying message not delivered. Also I checked my email for a status update and it showed that they were trying to charge me astronomical amounts of money in the hundreds (over$500) for the passport cover that should have only been $67. The emails also came back to me as suspicious email warnings. I called my bank right away to cancel my card which is a total hassle right before the holidays. Unless you want to be scammed or have your bank account in Jepordy do not order from this website! Save yourself the trouble!
16 de diciembre de 2025
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Customer,
We are deeply concerned by your comments and want to clarify this immediately. We take digital security very seriously and use encrypted, industry-standard payment gateways. We do not have the ability to change an authorized amount from $67 to $500; if you saw a suspicious warning, it may have been a phishing attempt or a browser conflict. Regarding our email, please ensure you are using contact@crudo-leather.com. We have no record of a $500 charge and would like to help you verify this with your bank to ensure your security.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
So sad !
Had 2 friends order . I'm very sad because I wanted to get cinnamoroll gift for my daughter. But I will NOT do that after what has happened. Be careful!!!!
14 de noviembre de 2025
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Christine,
We are truly saddened to see this, as we would have loved the opportunity to create a special Cinnamoroll gift for your daughter. It sounds like your friends may have had a frustrating experience, and for that, I sincerely apologize.
We take every piece of feedback seriously and are constantly working to improve our logistics and stock management. We would love the chance to regain your trust. If your friends are still facing issues with their orders, please encourage them to contact us at contact@crudo-leather.com so we can resolve their concerns immediately.
We stand behind our tailor-made products and want every customer to feel confident when shopping with us.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible company!
Terrible company!! I ordered a passport holder knowing it would get here on time according to the delivery date they gave me. It took them over a week to ship it, it was impossible to contact them and cancel. 12 days later it’s still not here- it’s still in HK and they won’t refund me!
This was a gift for someone leaving the continent and now I am stuck with a passport holder I can’t use!
28 de abril de 2025
Opinión espontánea
Respuesta de Crudo Leather Craft
Deary Natalia,
I sincerely apologize for the delay. While we aim to meet all estimated delivery dates, international logistics can occasionally experience bottlenecks during peak seasons. Because each piece is tailor-made and engraved to order, we cannot cancel an order once production has begun. However, we understand the frustration of missing a gift deadline. Please contact our team so we can track the current location of your parcel and see how we can make this right.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Deceptive do not order from here…
My son ordered me a special bracelet with munchlac charm. First of all, it didn't get here fir Christmas. Then we figured I could have it for my birthday in January. The shipping time twice as long and then it was missing the charm. I wrote back for a refund and return info after waiting all this time and thee order arrived incomplete. They then said it did not include the charm. I then sent the photo and receipt of the “ Pokemon mumchlax” bracelet that clearly showed info on order and said they were being deceptive. They then agreed to send the charm. A day later they said they could not send the charm as it was sold out and to pick a different one. Since no other pokemon charms were on the site I chose a cinnamarol sanrio charm. Once again they emailed me back now stating that I had to choose a pokemon charm. Well, there are NO pokemon charms on the site now. This has been the worst experience ever. Do not order from them. They are deceptive and returns or refunds seem impossible! Deceptive and I do not recommend this company. Very dissatisfied customer!!!!
21 de enero de 2025
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Nicole,
Please accept my apologies for the back-and-forth regarding your Pokemon charm. Due to high demand, certain limited-edition charms sold out faster than our system could update. It was never our intention to be deceptive, and we clearly failed to provide a smooth solution for you. I would like to personally look into your case to offer a full resolution regarding the missing components of your order. Please reach out to us with your order number.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
terrible experience
terrible experience! i purchase a hello kitty set, and they didnt send me the hello kitty charm!! when i contacted them they say i didnt add on the charm. its so expensive for just 2 pieces of string without any charm!! the picture stated there is charm included! totally misleading and a total scam!! overall a terrible experience!!
21 de noviembre de 2024
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Val,
We are sorry for the confusion regarding our Hello Kitty set. On our website, the base bracelet and the licensed charms are often selected separately to allow for a fully tailor-made look. We apologize if the imagery was misleading; it is never our intent to scam our customers. We would love to help you complete your set or find a solution that leaves you satisfied. Please email us so we can review your order details together.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Advertised a Pokémon special edition…
Advertised a Pokémon special edition bracelet with a pokeball charm, when the item arrived it had no charm. I reached out to customer service to have the charm sent. They said I didn’t choose the charm and needed to choose from the listed items, when I checked the listed items the pokeball was not an option and all upgrades were for other charms I did not want, when I mentioned this they told me the pokeball was out of stock (not listed on site) and when I asked for a refund they said they were unable to process a refund. Absolute bait and switch scam.
8 de octubre de 2024
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Lindsey,
I am truly sorry for the frustration caused by the out-of-stock Pokeball charm. We strive to keep our inventory as accurate as possible, but in this instance, we fell short. We do not practice "bait and switch"; we simply encountered a stock error. If we cannot provide the specific charm you ordered, we should certainly find a fair resolution for you. Please contact me directly at contact@crudo-leather.com so I can personally review your refund request.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
Terrible customer service and wouldn’t…
Terrible customer service and wouldn’t give me a refund for a mistake that was on their end. Wouldn’t reimburse me for the $30 return shipping because it was part of their policy. But they literally sent me the wrong item and made me pay out of pocket for it.
1 de septiembre de 2024
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Mimi,
I apologize for the error in your shipment. Our standard policy is that customers cover return shipping, but this does not apply if we sent the wrong item. If the mistake was on our end, we should have provided a pre-paid label or a full reimbursement. I would like to fix this immediately and refund your out-of-pocket shipping costs. Please send your shipping receipt and order number to our support email so we can correct this.
Best regards,
Wallace - Co-founder of Crudo Leather Craft
My bestie bday gift
I recently bought a bracelet to my bestie, I am very pleased with the quality of product❤️And the customer service was excellent, love it
24 de junio de 2024
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Marley,
Happy Birthday to your bestie! We are so happy to hear that you are pleased with the quality of the bracelet. Providing excellent customer service is just as important to us as the product itself, so your kind words truly mean a lot to our team. ❤️
Good service
Good service
Nice bracelet and my wife love it so much.
14 de mayo de 2024
Opinión espontánea
Respuesta de Crudo Leather Craft
Dear Morris,
Thank you for the lovely feedback! We are thrilled to hear that your wife loves her new bracelet. Knowing that our tailor-made pieces bring joy to your loved ones is the best reward we could ask for.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.