Cruise Club UK Opiniones 

I previously wrote a poor review for this company because there was no reply to my email enquiries and I was not able to access the 'Manage my Booking' page. It transpired that the consultant dealing with my booking had left the company, hence the no answer to my emails, although it would it have been reasonable of them to have informed me of this and allocated another consultant. The 'Manage my Booking Page ' was fixed some time later. Why I am doing a second review is because I received apologies from the company from two different members of the staff. This impressed me greatly as it is rare, in my opinion, for any customer care from companies in this harsh day & age. In fact I was so impressed that I have booked another cruise with them for next July, they do have some great deals, and this time I was well cared for by my consultant, Christian, who was first class. James Dingle

As with other reviews, we had a wonderful experience when booking our cruise. After that the customer service was horrendous. We didn't receive our tickets when advised so chased this up to be told they were having problems booking the train tickets and they hoped to do that by the end of the week. We still hadn't received our tickets or additional information 10 days prior to departure day so had to chase them up again and were informed they would email as well as post them. 2 days later, no email so we rang again. We eventually got through to someone who helped us and received the information. However when reading this we found that both the hotels we had chosen had been changed without notification or reason as well as not including 2 transfers between train stations/hotels. Yet another phone call ensued. We were advised that 1 transfer was close to the hotel so was walkable and offered a £50 refund which we accepted and the 2nd transfer we eventually found out had been booked with NCL. We were charge a £200 surcharge for the Jet2 flights but they hadn't even paid for allocated seats together which left us booking these with Jet2 at check in for an additional £30. The Hotel Best Roma we were booked into was supposed to be a 4* but would scrap to be a 3* budget hotel. Our room was clean however the shower head was broken off the wall so you literally had to hold it in one hand to shower and the hair dryer was held together by a hair bobble. Breakfast was very basic and limited. We were advised that all transfers were individual by private taxi however the last transfer turned out to be on the NCL shuttle bus. The only positive is that after numerous chase ups we did manage to get the £50 refund. A very stressful 10 days prior to the holiday and this was the 1st and LAST time we will ever us this shambolic company.

Gosh, I wish I had read the reviews before booking through them. They were so lovely to begin with but the lack of support is unbelievable. I would NEVER use them again. I have been promised information and get nothing. I cant get hold of my consultant, who ignores my emails. We have booked a cruise which was advertised in the Daily Mail - Daily Mail please refuse their adverts in future.

Please before you book with this company read the reviews not worth wasting your time just want to take your money.
This company needs to be closed down for taking your money and then doing nothing for you.
Please don’t use them because they don’t care

My initial contact was with Megan Erskine, who was very helpful and patient while we considered the city/cruise package deal we had been looking at.
As my party was of two couples, we wanted to make two separate bookings in case something untoward occurred with one of the couples.
My booking process was easy to complete, but the other couple never received the email from Megan and they had to ring her office to pay the deposit.
I received a subsequent email notifying me the balance was due, but none of the links worked from the email. I emailed Megan, asking for advice, but no response received. I went through their website to manage my booking and pay the balance, but that part of the website wasn’t working - a ‘temporary problem’ stated the message.
I rang the office and managed to complete my balance payment securely. The other couple never received an email regarding the balance payment, so they rang the office as I did.
So far - mixed comments regarding this company.

Initial enquiry answered quickly by James Broxton. Additional information and options explained and provided on email quote. No pressure to make decision to book. When making booking, all additional details provided with help to ensure best accommodation and options included. Friendly, professional manner.

Keen to take full payment when you book, then a few weeks later offer deposit only plus 3 days included in Cape Town which we had to pay for. Confusing information regarding visas needed.

Our first and last time using cruise club. Very happy to book but when it comes to anything else the company is shockingly bad. They do not respond to emails and do absolutely nothing to help with details such as flights, transfers etc
Would not recommend using this company so frustrating

First time using Cruise Club UK and most definitely the last. They were happy to take my booking and my money and then I was either totally ignored or given incorrect information. Fortunately I joined a Facebook page for the cruise and found out from other passengers who had used a different TA in Australia that the itinerary had changed and we were visiting Ghana instead of Tome. I told Cruise Club UK about this but they still haven't officially updated my booking. Also, I asked about Visa requirements and was sent to a generic website which told me I had to get a Visa for Ghana. Good job I didn't get one as I found out from my Australian friends that the ship would apply for our visas and charge our onboard account. To top it all off, they keep referring me to their "Manage my Booking" portal and every time I try it says "site is under maintenance" Cruise Club UK can't tell me when it will be working again. Unacceptable "customer service".

I booked a trip/cruise in November 2026 for December 2027. It was through cruise club uk. They are the only company in the UK for Explorations by Norwegian. I cancelled it on the 9th June 2026.
They refuse to give a refund of any amount. This was over £11500. In the documentation sent to me it clearly stated a sliding scale of cancellation with a partial refund available up to 35 days before travel. (Page 7/8). On Page 4 they stated full payment due 16th April. On Page 12 they have included a clause which does state that there's no refund after full payment. This means that they know the earlier statement regarding refund in untrue. I have booked 9 cruises with cruise club uk but will not be booking any more.
Please be careful and do not believe sliding scale. Do not use cruise club uk or Explorations by Norwegian

We booked a cruise with friends via Cruise Club UK. There were a total of 6in our party. We were advised that on disembarkation on 24th May at Civitavecchia cruise port that a representative would be waiting holding a Cruise Club UK sign who would then show us to our transportation to Rome airport. We were advised to be outside the terminal building by 9.15am as our transfer would leave the port at 9.30. We were all outside the cruise terminal in plenty of time. However there was no representative from Cruise Club UK and there must have been around 400 other passengers also waiting for transportation to the airport. IT was chaos and by 9.45am there was still no sign of any representative or coaches. Some people we spoke to were meant to have been collected at 8.45 and were still waiting. On the information pack provided by Cruise Club UK there was a UK contact number and when I tried to call this it was an incorrect number!!! In addition there was a Local contact on the day number which I also called and when they answered they were not the least bit interested and told me I had to speak with the travel agent. As we did not want to miss our flight home at around 10.15am and still no sign of any representative or coaches we decided to take matters into our own hands and we managed to get taxis to the airport which cost us 75euros per person. Upon returning home I telephoned Cruise Club UK and advised what had happened and not only was I looking for recompense for our taxi fares but also international telephone call charges. I was told I would have to email. I emailed the, on 26th May and we are now at 5th June and I have still had no response from them which I find disgraceful.

Finally got my deposit refunded after 5 weeks of endless phone calls to them and being fobbed off with allsorts of excuses why they haven't paid me within the legal 14 days as they were the ones to cancel the cruise due to the conflict in the UAE also never replied to any of my emails would certainly not recommend or use this company again they are obviously good at selling but don't expect help if anything goes wrong

I realised after booking that I hadn’t received a confirmation email so I contacted them about this and they had made a mistake on my email, good job I did though as the balance was due that day.
When I asked for a price to upgrade my flights to business class they quoted me £620 each despite the airline only charging £175. They are absolute rip off merchants.

This is the first time we have used Cruise Club UK (CC) and the last. We booked this cruise two and a half years ago, six months into the booking we were sent a threating letter to pay in full within seven days, CC claimed the letter was sent out by mistake!
A year before the holiday we booked extra leg room seats through CC and paid for them and the holiday. Four months before the holiday we lost some of the seats, CC claimed it was Travel world Internationals (TWI) fault as they deal with the flights. TWI is the same company as CC and are in the same building, so they were blaming themselves! Then they claimed the lost seat were due to disabled or parents with small children needing them, and it is the airline fault?
We rang the airline overseas number, and the operator told us that CC / TWI had not paid for the flights so should not have taken your money for the booking of the seats. Again, CC admitted they made a mistake. Two weeks before flying out our hotel was changed to a remote isolate one as CC claimed they could not get us in the original hotel.
Then part of our flight out was changed to an earlier flight without us being informed, again CC / TWI fault. This led then to a private taxi arranged by CC not meeting us at the airport for nearly two hours, not the drivers fault he was given the original flight number. At the hotel, the receptionist told us this was a last-minute booking through Expedia, but as we arrived early there was a room available.
When waiting for a private taxi CC arranged to board the ship we waited nearly two hours again, why because the driver was told by CC to go to the original city hotel for collection. Luckly the sailing time was late afternoon so made it in time.
To say this company is inept is an understatement they have constantly lied and blamed other people. I even had a manager from CC admit that they had misled us on information, misled, or lied it is the same thing.

Booked a stay and cruise to Dubai. We are 2 ladies in there 70 and 80s and wanted a very lovely holiday. We did not here from this company after booking even after replying to there confirmation with a couple of important details they got wrong!!! we had an hotel very much outside the centre with loads of building around and it was full of children . They gave us a room with a double bed and a child’s single so spent a day and half sorting another reasonable room! Very poor!!! Cruise was not much better with accommodation. I complained on more return with all the problems we had and to be honest with there reply’s I would not recommend or use them again.

Despite being a long standing customer, I have today been appalled at the shockingly poor and inadequate supposed 'customer service' offered by this company. I have identified a significant breach in their terms and conditions which required a swift if not instant response but instead have been met with a wall of indifference and platitudes without any resolution. The expectation is that I should sit around and wait for them at my cost and expense even though they have already admitted the issue is their fault. UNACCEPTABLE!

Terrible website, unable to change cookies, when you click on link , it comes up with ‘not found’ , this now illegal and I’ll report the site . Constant ‘pop ups’ mask the details . The Cunard deck map links for cabins didn’t work , and a lot of the ‘cancel’ Xs are obscured .
This site is DESPERATE for your contact details .
Won’t be booking through here .

We have used Cruise Club UK a few times and have always had excellent service.
This time we got Poppy as our agent and she had been amazing to deal with. Booked two cruises and really looking forward to them both. Poppy was such a pleasure to deal with. A credit to your firm.

The person I spoke to was very knowledgeable about the trip I had inquired about. They took their time to explain everything in detail.

DO NOT TRUST THIS COMPANY
Absolutely awful service from this company they are not to be trusted!!
Promised me disabled parking at Gatwick airport but when we used the sat nav it was 5mls away!!
Had to pay £500 to park at the airport as I couldn’t manage the parking which CCUK had booked
I requested a parking refund but they declined and denied I asked about parking which isn’t true as this is one of my main priority’s when booking a holiday