We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Ver más
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I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... Ver más
La empresa ha respondido
Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Ver más
La empresa ha respondido
As always Benedict is knowledgeable professional and always quick with a call back. Third time booking and we know it won’t be our last. Excellent service
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Información sobre la empresa
Escrito por la empresa
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Información de contacto
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Reino Unido
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ashley was very helpful and informative…
Ashley was very helpful and informative about booking an antarctic cruise-- the best cruise consultant I have dealt with

Respuesta de The Cruise Line
Handled my queries efficiently
Handled my queries efficiently, very knowledgable. Booked my trip and received a confirmation quickly. Charming staff.

Respuesta de The Cruise Line
we've just booked another cruise with Jess
We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish

Respuesta de The Cruise Line
Ashley lowndes was superb
Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.

Respuesta de The Cruise Line
Excellent discounts
Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.

Respuesta de The Cruise Line
Booking a cruise
Very helpful agent. Informative and good knowledge on our particular cruise.

Respuesta de The Cruise Line
Lauren was patient, persistant in securing agreat river cruise offer
Lauren was patient, helpful and professional. She persevered in identifying a really good offer on a river cruise for our party of 4.

Respuesta de The Cruise Line
Highly recommended
Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!

Respuesta de The Cruise Line
Helpful and easy
Paul was extremely helpful and made 'things' easy.
Information provided quickly and request for hard copies through the post agreed.

Respuesta de The Cruise Line
Always a pleasant experience
Always a pleasant, well informed experience that makes the decision to book so much easier.

Respuesta de The Cruise Line
Excellent Customer Service! Amazing knowledge!
We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!

Respuesta de The Cruise Line
Lucky I had Kirsty to walk through the booking with me!!
Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.

Respuesta de The Cruise Line

Respuesta de The Cruise Line
Fab service from Jess and the team as…
Fab service from Jess and the team as usual.
Always friendly, well informed and patient!
Excellent experience!
Absolutely delighted with yet another booking experience provided by Lynne Burt who is friendly, professional and entirely knowledgeable. With such expertise the organisation of pre and post cruise arrangements was seamless too. Thank you Lynne it is much appreciated whilst I look forward to future cruising conversations to come!
Very helpful and kind explaining…
Very helpful and kind explaining everything I needed to know about my cruise.
Very good service.
Advice and execution
Very helpful staff
First booking with this company and I'm so impressed
Jess has been amazing. I have been with my old travel agent for over 20 years but sadly for him I have now found a new company and agent for my cruises. It's nice to really be looked after.
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