The Cruise Line Opiniones 

500
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have been using the Cruise Line for the last 8 years and cannot fault them, Paul Andrews our contact is so helpful and always ensures we get a great deal and always go the extra mile to ensure we... Ver más

Valorada con 5 estrellas sobre 5

I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As always Benedict is knowledgeable professional and always quick with a call back. Third time booking and we know it won’t be our last. Excellent service

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes en crucero

Escrito por la empresa

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

500 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(500)

211 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Ashley was very helpful and informative…

Ashley was very helpful and informative about booking an antarctic cruise-- the best cruise consultant I have dealt with

21 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you so much for the wonderful feedback! Antarctica is such an incredible destination, and I'm thrilled I could help you plan this adventure.

You're going to have an amazing experience!

Valorada con 5 estrellas sobre 5

Handled my queries efficiently

Handled my queries efficiently, very knowledgable. Booked my trip and received a confirmation quickly. Charming staff.

24 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you so much for the lovely review! We're delighted we could get everything sorted quickly for you.

Have a fantastic trip!

Valorada con 5 estrellas sobre 5

we've just booked another cruise with Jess

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish

11 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

No listening devices, I promise - just lots of paying attention! 😄

Thank you so much for the lovely review, it's made my day! It's always a pleasure working with you both, and I can't wait for you to enjoy another amazing cruise!

Here's to another fantastic trip!

Valorada con 5 estrellas sobre 5

Ashley lowndes was superb

Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.

13 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you so much, Howard! I'm delighted I could put you at ease – helping first-time cruisers is one of the best parts of what I do.

I really appreciate your feedback about the paperwork flow. You're absolutely right, and I'll make sure we look at streamlining things.

Looking forward to hearing all about your voyage!

Ashley

Valorada con 5 estrellas sobre 5

Excellent discounts

Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.

12 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you so much for your kind words! We're delighted we could help you find excellent value while providing the expert guidance you needed.

Looking forward to assisting with your next luxury cruise adventure!

Valorada con 5 estrellas sobre 5

Booking a cruise

Very helpful agent. Informative and good knowledge on our particular cruise.

9 de febrero de 2026
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Respuesta de The Cruise Line

Thank you for your feedback! We're really glad our team could help with your luxury cruise. Wishing you an amazing voyage, and we’d be delighted to help again in the future.

Valorada con 5 estrellas sobre 5

Excellent and helpful.

10 de febrero de 2026
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Respuesta de The Cruise Line

Thank you! We're pleased we could help. Looking forward to assisting with your next luxury cruise adventure!

Valorada con 5 estrellas sobre 5

Highly recommended

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!

9 de febrero de 2026
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Respuesta de The Cruise Line

Thank you for such a wonderful recommendation! We're absolutely delighted to be your "go to" for luxury cruise planning. It means a lot that you trust us to organise not just your cruises, but the hotels and itineraries that make each voyage special!

Valorada con 5 estrellas sobre 5

Helpful and easy

Paul was extremely helpful and made 'things' easy.

Information provided quickly and request for hard copies through the post agreed.

8 de febrero de 2026
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Respuesta de The Cruise Line

So glad Paul could help make your luxury cruise booking easy and straightforward! He's great at providing clear information and making sure everything comes together smoothly. We are delighted we could assist!

Valorada con 5 estrellas sobre 5

Always a pleasant experience

Always a pleasant, well informed experience that makes the decision to book so much easier.

4 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you! We're delighted to have made your luxury cruise booking seamless. Looking forward to helping plan your next voyage!

Valorada con 5 estrellas sobre 5

Excellent Customer Service! Amazing knowledge!

We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!

2 de febrero de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you! Ashley will be thrilled to read this. His expedition experience really makes a difference. We'd be honoured to help plan your future luxury cruises!

Valorada con 5 estrellas sobre 5

Lucky I had Kirsty to walk through the booking with me!!

Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.

4 de febrero de 2026
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Respuesta de The Cruise Line

Thank you for your feedback! Kirsty is brilliant at finding the perfect luxury cruise match. So glad she helped you make the right choice. Wishing you a wonderful voyage!

Valorada con 5 estrellas sobre 5

Just perfect

Just perfect. There is no need to say anything else!

4 de febrero de 2026
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Respuesta de The Cruise Line

Thank you for such a wonderful compliment. Delighted we delivered the perfect experience!

Valorada con 5 estrellas sobre 5

Excellent experience!

Absolutely delighted with yet another booking experience provided by Lynne Burt who is friendly, professional and entirely knowledgeable. With such expertise the organisation of pre and post cruise arrangements was seamless too. Thank you Lynne it is much appreciated whilst I look forward to future cruising conversations to come!

19 de enero de 2026
Opinión espontánea

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