I received an email notification saying…
I received an email notification saying my package had been delivered, but I hadn't actually received it. This was confusing because there was no proof of delivery or delivery photo.
I contacted customer support, and both Lily and Nora were incredibly helpful. They responded quickly, apologized for the inconvenience, and even offered to send a replacement at no extra cost.
A few days later, the original package was finally delivered. Although the delivery notification was inaccurate, I truly appreciated the excellent customer service. Thank you, Lily and Nora, for your professionalism and prompt support!








