Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and... Ver más
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Consulta las opiniones de los clientes
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect. I new what i wanted but was helped along the way with my concerns and got all the advice and everyt... Ver más
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first to... Ver más
La empresa ha respondido
Needed a topper fairly urgently to improve the tired mattress on a chair bed when family came to stay. I ordered a custom size memory foam topper which fit the bed perfectly and made it a lot more com... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Información de contacto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Reino Unido
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,7
Excelente
205 opiniones
Ha contestado el 100% de las opiniones negativas
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Quality of mattress is fantastic
Quality of mattress is fantastic, super comfy and fits our van, perfectly.
30 de abril de 2026
Fantastic product and fitted perfectly
Fantastic product and fitted perfectly. Good communication which is always a bonus.
12 de mayo de 2026
Opinión espontánea
Despite and issue from a manufacturer
Despite and issue from a manufacturer, the people at custom mattress could not have been more helpful in resolving the issue with urgency for me. They made a stressful situation run very smoothly and would highly recommend. Good customer service is the most important part of running good business. Could not recommend enough! Thanks again
8 de mayo de 2026
Opinión espontánea
I was looked after from Katie from…
I was looked after from Katie from start to finish. I asked questions had phone calls,emails ect.
I new what i wanted but was helped along the way with my concerns and got all the advice and everything I needed to help me make my decisions.
Slight delay with delivery ,that i had no problem with, but was chased up straight away and got quick response back keeping me informed what was happening..so yes very happy with everything.
29 de abril de 2026
great mattress very comfortable well…
great mattress very comfortable well made right size well packed for delivery small hitch with delivery but soon sorted by Katie at the works She was most helpful (thankyou Katie) Would buy again recommend
24 de abril de 2026
Respuesta de Custom Mattress
Hi Ali,
Thank you for taking the time to leave us a review!
We're really pleased to hear the ordering process was easy, delivery was quick, and that you're enjoying your comfortable mattress.
We truly appreciate you sharing your experience! If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
A beautiful mattress well made
A beautiful mattress well made to the exact specifications
2 de abril de 2026
Respuesta de Custom Mattress
Hi Jeff,
Thank you for taking the time to leave us a review!
We're absolutely delighted to hear your mattress was made exactly to your specifications and that you're happy with the quality. We really appreciate you taking the time to share your experience!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Respuesta de Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're really pleased to hear that you're happy with both the products and our customer service. Your support means a lot, and we truly appreciate you taking the time to share your feedback.
Best regards,
Custom-Mattress
Great communication even when i was…
Great communication even when i was struggling to give them the right measurements, Thank you Katie. It was also delivered sooner than expected date.
2 de abril de 2026
Respuesta de Custom Mattress
Hi Elizabeth,
Thank you for taking the time to leave us a review!
We're so pleased that we could help with the measurements and make the process a little easier for you, it's no problem at all!
It's also great to hear that your order arrived sooner than expected. Thank you again for your support, it is really appreciated.
Best regards,
Custom-Mattress
Outstanding service and product
Firstly service was outstanding, easy company to deal with when we called after we ordered a second topper to see if they could send both at the same time, as we only had ordered the first topper less than 2 weeks before, was really happy that they was able to do this at short notice.
Ordering the toppers was easy and straight forward and as you are sending the company the dimensions, great see that they ask you to confirm before you pay.
The mattress toppers are really comfortable and I have had the most comfortable nights since in my motorhome, no issues at all.
Excellent product and service.
27 de marzo de 2026
Respuesta de Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to hear that you found the ordering process straightforward and that our team were able to assist in arranging both toppers together for you at short notice. We always aim to be as flexible and helpful as possible.
It's especially great to know that you're finding the toppers so comfortable and are now enjoying a much better night's sleep in your motorhome - that's exactly what we love to hear!
Thank you again for your kind comments and support. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Great quality just slightly under size…
Great quality just slightly under size you need to research the mattress make dimensions of which the client is purchasing the topper for, then you could offer the ready, size n shape for that mattress
27 de marzo de 2026
Respuesta de Custom Mattress
Hi Kevin,
Thank you for taking the time to leave us a review!
Thank you very much for your feedback, we're delighted to hear that you're happy with the quality of the topper.
We're very sorry to hear that the sizing wasn't quite right. All of our toppers are made to the measurements provided at the time of order, so if it appears that your item has been made differently to the dimensions you requested, please do get in touch with us directly and we'll be more than happy to look into this for you.
Best regards,
Custom-Mattress
Excellent quality and comfort....made…
Excellent quality and comfort....made and sent within a few days. Great value
18 de marzo de 2026
Respuesta de Custom Mattress
Hi Graham,
Thank you for taking the time to leave us a review!
We're so pleased to hear you're happy with the quality, comfort, and value of your mattress, and that it was made and delivered quickly.
We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Mattress for caravan. We ordered a gell top mattress for over…
We ordered a gell top mattress for over caravan . Slept on it this week very comfortable. Communication was very good when placing order with custom mattress to double check sizes. Overall very pleased with service.
9 de marzo de 2026
Respuesta de Custom Mattress
Hi Mark,
Thank you for taking the time to leave us a review.
We're delighted to hear that your mattress topper for your caravan is so comfortable and that you were pleased with the communication when confirming your custom measurements.
It's great to know you're happy with both the product and the service. We really appreciate you taking the time to share your experience.
Best regards,
Custom-Mattress
Excellent service
Excellent service, excellent product. From ordering online to delivery was 7 days, unbelievable service . The product( 2 mattresses) were made to the exact measurements given and made to a high standard. Obviously will recommend the company and their
products
20 de febrero de 2026
Respuesta de Custom Mattress
Hi Brian,
Thank you for taking the time to leave us a review!
We really appreciate your fantastic feedback! We're thrilled to hear that you were impressed with the speed of the service and that your two mattresses were made exactly to your measurements and to a high standard.
Your recommendation truly means a lot to us and we really appreciate your support!
Best regards,
Custom-Mattress
Very comfortable and prompt delivery
The Matresses we ordered arrived sooner than we expected and were exactly to the size we ordered.
They are very comfortable as well which is the most important thing, of course
16 de febrero de 2026
Respuesta de Custom Mattress
Hi Nicholas,
Thank you for taking the time to leave us a review!
We're delighted to hear that your mattresses arrived promptly, were the perfect size, and, most importantly, are very comfortable.
We really appreciate you taking the time to share your experience. If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Motorhome custom nade mattress
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we went ahead and ordered one. They informed us when it was dispatched, from ordering to arriving at my address was eight days, and we live in the north of Scotland. I was impressed and would recommend anyone looking for a custom made mattress for a bed in your home or for a camper van or caravan to give their site a look over. Again I cannot thank them enough for their prompt action and correspondence, plus the mattress was a perfect fit.
18 de febrero de 2026
Opinión espontánea
Respuesta de Custom Mattress
Hello John,
Thank you for taking the time to leave us a review!
We're absolutely thrilled to receive your wonderful feedback, and to hear that your custom motorhome mattress was a perfect fit. It's great to know that the whole process, from ordering to delivery, was smooth and efficient.
We also really appreciate your kind words regarding prompt communication and support, and your recommendation!
If you need anything in the future please do not hesitate to contact us.
Best regards
Custom-Mattress
Great customer service from beginning…
Great customer service from beginning to end. Kept informed every step of the way. Good price and quality. Wiuld recommend.
4 de febrero de 2026
Respuesta de Custom Mattress
Hi Sue,
Thank you for taking the time to leave us a review!
We're really pleased to hear you felt well informed throughout and were happy with the price and quality. We truly appreciate your recommendation!
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Excellent mattress, quick delivery
Super quick delivery. Perfectly measured and the whole process was really easy because the dimension plans for submitting the measurements were super straight forward. Mattress comes with a made the measurement cover aswell and delivery was really quick.
2 de febrero de 2026
Respuesta de Custom Mattress
Hi Abigail,
Thank you for taking the time to leave us a review!
We're so pleased to see your wonderful feedback, and to hear that the measurement process was clear and easy to follow. It's great to hear that the mattress and Coolmax cover were exactly as expected, and that the delivery was nice and quick too.
If you need anything in the future please do not hesitate to contact us.
Best regards,
Custom-Mattress
Very pleased.
Great mattress, price and service from Katie and their customer services office.
2 de febrero de 2026
Respuesta de Custom Mattress
Hi Trevor,
Thank you for taking the time to leave us a review!
We're delighted to hear your lovely feedback and are so pleased to hear you're pleased with the mattress, price and service provided. We'll be sure to pass your kind comments to Katie and the customer services team.
If you need anything in the future please do get in touch.
Best regards,
Custom-Mattress
Good communication and checking of…
Good communication and checking of measurements when placing order. Quick and efficient service, mattress arrived promptly.
26 de enero de 2026
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're so pleased to hear that the communication and measurement checks were helpful and that your order was handled quickly and efficiently.
We're also pleased to hear that your mattress arrived promptly and we appreciate you taking the time to share your experience. If you need anything in the future please do get in touch!
Best regards,
Custom-Mattress
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