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Customs Gateway Solutions Ltd is a UK leader in customs clearance and compliance. We provide HMRC-approved customs declaration software and expert broker services through our AI-powered ‘CustUK’ platform, enabling seamless CDS, CNS, ENS, GVMS and inventory-linked declarations. Handling thousands of entries monthly, we clear shipments in under an hour for air, sea and road freight. Our team supports all major UK ports and airports including Felixstowe, London Gateway, Dover, Southampton, Heathrow and Gatwick. We offer 24/7 import and export clearance, NCTS (T1) transit documents, bonded ETSF facility services and EORI registration. Whether you need urgent clearances, automated declarations or ongoing compliance support, Customs Gateway ensures fast, reliable and fully compliant solutions for freight forwarders, importers and exporters across the UK.
Initial request sent by email, surprised to get a real response in only a few hours that confirmed they could support my request - Update to issued NOVA letter.
Surprised at night cost of £180 for a change to a letter, had no choice but to pay. New letter issued quickly in only 2 days
Outstanding Importer of Record (IOR) service. Their team demonstrated deep expertise and ensures smooth market entry for our goods. Truly a 5-star service.
Respuesta de Customs Gateway
Thank you very much for your 5★ review.
We are delighted that our Importer of Record service delivered the reliability, expertise, and smooth market entry your business needed. At Customs Gateway Solutions Ltd, we take pride in being a trusted UK IOR partner for companies that need compliant, efficient, and dependable import support.
Feedback like yours reinforces our commitment to providing one of the UK’s most reliable Importer of Record services. We truly appreciate your trust in Customs Gateway Solutions Ltd and look forward to supporting your future imports.
The Customs Gateway Solutions Team
Respuesta de Customs Gateway
Thank you, Johannes, for the 5★ review.
We are pleased we could support you with the car import process, from the retrospective CDS declaration to HMRC payment, so you can move on to registration with confidence.
We really appreciate your trust in Customs Gateway Solutions and wish you many happy drives in your imported car!
The Customs Gateway Solutions Team
Quick and professional help in dealing with my car import.
Respuesta de Customs Gateway
Thank you, Randolf, for the 5★ review.
We are pleased we could support you with the end-to-end car import process, from the CDS declaration and HMRC payments through to the NOVA step, so you can move on to DVLA registration with confidence.
We really appreciate your trust in Customs Gateway Solutions and wish you many happy drives in your newly registered car!
The Customs Gateway Solutions Team
We had a great experience with these guys!They helped us with the restoration of our goods that seized by HMRC and when we had questions they answered all of our questions promptly via phone and email keeping us updated for everything. Our case was difficult and complicated but they proved that if you have good partners you can solve your problems. We highly recommend this company to any Amazon seller having issues with unreliable freight forwarders/custom brokers as these guys can teach you how you can be 100% compliant with HMRC guidelines.
Respuesta de Customs Gateway
Hi Georgios - thank you very much for the 5⭐ review.
We are really pleased to have been able to support you through what was a genuinely complex and high-pressure HMRC situation. Cases involving seized goods, missing import documentation, and unreliable freight forwarders are never straightforward, so your feedback means a lot to our team.
At Customs Gateway, we specialise in exactly these kinds of difficult cases. We focus on building clear, evidence-led submissions, working directly with HMRC, and guiding clients through the process so issues are resolved properly and compliantly, especially for Amazon sellers who need certainty and speed.
Thank you again for trusting us as your customs partner and for your recommendation. We wish you continued success with your business.
— The Customs Gateway Solutions Team
Very happy with Customs Gateway for assistance doing a retrospective declaration as Border Force were uninterested in me declaring VATable goods on entry.
Respuesta de Customs Gateway
Hi Steve, thank you for the 5★ review!
We are glad we could help you get everything sorted quickly and correctly. Merchandise-in-Baggage (MIB) can be tricky when you’re hand-carrying commercial goods, so it’s great to see everything now fully compliant and ready for your VAT records.
For anyone travelling with goods for resale, we handle the full process, including CDS declarations, retrospective entries, and HMRC liaison, so your imports are cleared properly every time.
Thanks again for choosing Customs Gateway.
— The Customs Gateway Solutions Team
The team gave very good and quick response and helped me obtain an EORI and cleared the shipments on Time
Respuesta de Customs Gateway
Hi Sravya — really appreciate the 5⭐ review!
Your shipment hit a last-minute clearance hold with storage charges looming just before your event. We know how stressful it is when conference/exhibition materials are stuck at the airport against a venue deadline. We prioritised the case, worked with the carrier to lift the hold, and ensured on-time release and delivery.
For anyone in a similar situation, we handle urgent carrier holds and deadline-driven event shipments every day.
— The Customs Gateway Solutions Team
Customs Gateway Solutions were outstanding from start to finish. They handled everything for my imported motorbike, from CDS declaration and valuation guidance to liaising with HMRC and kept me informed at every step. Thanks to their clear strategy and meticulous evidence pack, HMRC issued my NOVA confirmation within 1 day (usually quoted as up to 10). Professional, responsive, and genuinely on my side throughout. If you are importing a vehicle in the UK and want it done right (and fast), this is the team you want. Five stars without hesitation!
Respuesta de Customs Gateway
Thank you so much, Nicola, for your wonderful feedback! Our team always aims to handle every import with care, clarity, and attention to detail. So it’s great to see that reflected in your results.
We really appreciate your trust in Customs Gateway Solutions and wish you many happy rides on your newly registered motorbike!
The Customs Gateway Solutions Team
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