Cycle Division Opiniones 

451
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Bearings on rear wheel totally shot after 10 months. Summer use only. Complained but no joy. Local bike shop replaced bearings. The 6802 & 6902 not good enough for disc braked rear wheel. One was tiny... Ver más

Valorada con 5 estrellas sobre 5

Amazingly quick delivery. Ordered some CERO wheels on Friday afternoon and they were here on the following day. Very well packed and presented. These are my second set of CEROs (the first set are stil... Ver más

Valorada con 5 estrellas sobre 5

Great service and all ways really helpful with advice when phone up ....ultra fast delivery (next day), Packed well, .....New CERO AR24 back wheel bearings ....Originals have done over 27,000 miles ,... Ver más

Valorada con 5 estrellas sobre 5

I bought a pair of lightweight bike wheels from Cycle Division. Extremely light, 1st class quality and excellent value for money. I had several questions to ask prior to and after purchase and receiv... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Información proporcionada por diversas fuentes externas

Cycle Division specialise in performance bikes, including road bikes, mountain bikes and e-bikes from leading brands such as Scott and Cannondale. Cycle Division are also the exclusive supplier of Cero, the premium wheel and cycling accessory brand. Focusing on quality service Cycle Division provide a personalised bike fit to pair riders to their perfect bike.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

451 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(451)

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Valorada con 5 estrellas sobre 5

The item was bought as a sale item

The item was bought as a sale item. I could tell by the quality that the original price was true and genuine. It was a winter cycling jacket. I am very happy,and it makes me more visible at night.

2 de diciembre de 2020
Valorada con 1 estrellas sobre 5

Wheels arrived broken, won't honour warranty

I pre-ordered some Cero AR30 wheels in early July, for delivery in early August. In late August I was told the delivery would be delayed; they eventually arrived in late September.

In early November, using a plastic tyre lever to fit some GP 4 season tyres for winter caused the rim to buckle. Obviously this should never be possible (I took them into a bike shop, who said they'd never seen anything like it!) so there must have been a structural defect.

I emailed for a warranty replacement, and in looking back through photos to find the exact date the wheels were delivered I found a photo from when I had literally just lifted them out of the box - and in the photo you can see an indent right next to where the rim later buckled.

Despite being well inside the warranty period and having proof that the wheels arrived broken, Cycle Division are refusing to honour their warranty, and I am having to start making a claim through the small claims court.

In short, I've spent £300 on wheels that arrived broken and dangerously weak (imagine if they'd deformed when I was out riding!) and are now completely useless.

However good the reviews of the wheels are online: avoid.

23 de noviembre de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quick delivery and excellent value.

The wheels arrived very quickly and look like excellent value for money. I haven't been able to give them a real workout yet but expect them to perform as well as they look. No response to the email I sent but they still turned still turned up promptly.

23 de noviembre de 2020
Valorada con 1 estrellas sobre 5

Not much good to say....

Bought a wheelset, who was totally out of true when arrived. Hubs, spokes weren't as described. Sent an e-mail, never had an answer.......
Quality is not good and customer service neither!

21 de noviembre de 2020
Valorada con 5 estrellas sobre 5

Well done Cycle Division!

The use of online company's services and home delivery is now commonplace. Cycle Division, in my experience, have proved to be one of the better ones in terms of communication, price and speed of delivery. Totally professional service. Will definitely use again.

20 de noviembre de 2020
Valorada con 5 estrellas sobre 5

Delivered as promised

Ordered a set of Cero RC35 carbon wheels on special offer, the website said they would be in stock on the 11th and I was told they would be sent out for next day delivery. It's now the 13th and DHL have just delivered me a box with a nice carbon wheelset, top marks Cycle Division. First impressions of the wheels are very good, weight is acceptable to that quoted as they have rim tape fitted

13 de noviembre de 2020
Valorada con 4 estrellas sobre 5

Order process fine for a pre-order…

Order process fine for a pre-order although the date wheels were expected had passed & not been updated on web site. I've asked a couple of questions twice now with no response from Twitter (while they've been tweeting) and by email. I'm trying to avoid an expensive call to be held on the line while they sort a response. Wheels are still on pre-order as I expected but not told an updated estimate at confirmation of order.
Update: contacted by someone very helpful & offering clear message confirming delivery now received & website update. Increased rating.

2 de noviembre de 2020
Valorada con 1 estrellas sobre 5

The wheels I ordered were scratched and…

The wheels I ordered were scratched and the weight was incorrect so not a good start.
Communication at the beginning was okay but when I then wanted to return them the communication from Tom was very poor.
I eventually phoned to be told he would contact me the following day, he never.
After phoning again the wheels and p+p was refunded

22 de octubre de 2020
Valorada con 5 estrellas sobre 5

Top Notch

Great product, great value, crazy fast delivery. Have yet to use the product but based on reviews and how they look and feel i have a strong feeling my bikes away to get a wee bit faster.

2 de octubre de 2020
Opinión espontánea

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