CycloTricity Opiniones 

1124
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

bought beast bike over 3 years ago been a great bike. have had couple of technical problems over the years. cyclotricity have replied to my emails promptly and have quickly pointed me in the right dir... Ver más

Valorada con 4 estrellas sobre 5

I have problems with the controller on two bikes over the last few weeks. I have been in close contact with Elaine Macanas over this period of time and she was a great help. She was very patient and... Ver más

Valorada con 5 estrellas sobre 5

Thank you to Elaine Macanas, kept me really well informed all the way from initial enquiry, ordering and even following up on aftersales making sure everything was OK. New battery fitted, really eas... Ver más

Valorada con 4 estrellas sobre 5

package arrived slightly damaged but all the contents were okay and in working order. I had some questions which Elaine answered very promptly. System is relatively easy to fit and I had tested off -... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Life on two wheels is something special- at Cyclotricity, we want to make cycling inclusive. Built in Scotland, our pedal assist bikes are designed to the highest specifications. Established in 2010


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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4,3

Todas las opiniones

(1124)

47 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Nice

Beautiful bike

12 de junio de 2025
Opinión espontánea
Logotipo de CycloTricity

Respuesta de CycloTricity

Dear Miss O'Connor, you had purchased the following bike which clearly states a front wheel isn't included - hence the 80% discount:
https://cyclotricity.com/uk/aura.html

We'd be most grateful if this could be changed to a fairer review.

Valorada con 5 estrellas sobre 5

250W front wheel kit, 19ah battery

I bought a 250W front wheel kit with a 19ah battery. I paid my local bike shop £60 to fit it (the 19ah battery is large and heavy so I wanted an extra hole drilling in the frame to make the mounting more secure, they also routed the kit's cables internally so it looked nice and tidy.

I bought the cyclotricity kit on the bike shop's recommendation when I was replacing a 2 yr old Swytch kit. The Swytch kit had been reliable and was a good product but after 2 yrs of daily use the battery was inevitably losing some range. I considered just buying a new, larger capacity Swytch battery but my bike mechanic talked me into getting a Cyclotricity replacement. He uses them a lot and says they are very reliable. I'm glad I got it!! The Swytch kit is good but is much more expensive, has lower range per £ spent and takes a lifetime to arrive (unless you are willing to pay a lot of money for faster delivery) By contrast, the cyclotricity kit arrived within 5 days (my swytch kit took 9 months!)

So far it has covered me over 1,500 miles and has not had a single problem. (Occasionally, after cleaning my bike, the pedal sensor needs pushing back into place if I've knocked it while cleaning)
It gets very heavy use; 15 mile round trip to work and daily rides of approx 15 miles for fun. I ride it in all weathers including very heavy rainfall.
The 19ah battery is highly recommended. If I have it on the lowest setting it gets over 100 miles between charges. On level 2 or 3 (with occasional short goes on level 5 as a treat) the range is approx 60 miles. I am very heavy, so smaller riders will get much more!

I would definitely recommend the kit to anyone considering getting one.

The staff at Cyclotricity were very helpful with some technical questions I had when I was deciding whether or not to buy the kit.

30 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I received my bicycles without…

I received my bicycles without problems. I think I got good value for the money that I spent. From ordering to delivery took 7 days, which I think is reasonable for a small company.

I have seen they have mixed reviews, but for me, the customer service was excellent, which means they are working towards a better customer experience.

22 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and Service

Great product, arrived in prestine condition, easy to aseemble, all parts given. Communication from Elaine was brilliant, she set my expectations regarding delivery with a realistic timeline.

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value cycle

When I first saw the advert for a hybrid cycle for under £100 I thought there has to be big catch. But no, it states you get no front wheel, yes but when it arrived ever thing else is there . You just need a bare front disc brake wheel . It came very well packed and all things like tools, peddles, front disc, wheel tape .Aluminium frame and rear carrier.

29 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

250w Front Wheel conversion

The kit is really easy to fit and is great quality. I had one small issue with the LCD Dashboard, but Elaine diagnosed the problem within an hour or two, it was my fault all along for bending a connector pin. I straightened it out and it all works perfectly. I’m really happy with my converted bike! My commute is now enjoyable and I catch myself smiling as I’m cycling into work.

12 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Straightforward conversion

Conversion was straightforward and when I finally got around to getting the derestrict codes they were very helpful. It's good that I can swap from normal to deristricted and back as I only need derestricted occasionally.
It was appreciated that help was still there even though the support person had been hospitalised.

25 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

The guys at Cyclotricity are knowledgeable helpful and courteous, thank you very much for your support.

8 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Above and beyond

Had a problem with my conversion kit and if it wasn't for Elaine and rami helping with a fast response and going above and beyond to fix it I would have been lost great customer service.

28 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I e mailed Elaine and informed her I…

I e mailed Elaine and informed her I had duplicated my order for a new stealth 1000 battery and very promptly she got back to me and within a couple of day the money was credited back into my account thank you very much for you help Elaine

21 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Always have a very positive experience…

Always have a very positive experience with Cycltricity . Have been helped by Elaine for over 10 years now with a couple of bikes . Bikes good value for money and reliable . Still using bikes bought pre 2012 with new more efficient batteries just added . Always get support on fittings etc in friendly professional way . Would recommend for sure .

28 de febrero de 2025
Opinión espontánea
Logotipo de CycloTricity

Respuesta de CycloTricity

So wonderful to hear from such an old customer! I'm the director of the company and wanted to leave a reply here to personally say thank you!

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