CycloTricity Opiniones 

1124
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

bought beast bike over 3 years ago been a great bike. have had couple of technical problems over the years. cyclotricity have replied to my emails promptly and have quickly pointed me in the right dir... Ver más

Valorada con 4 estrellas sobre 5

I have problems with the controller on two bikes over the last few weeks. I have been in close contact with Elaine Macanas over this period of time and she was a great help. She was very patient and... Ver más

Valorada con 5 estrellas sobre 5

Thank you to Elaine Macanas, kept me really well informed all the way from initial enquiry, ordering and even following up on aftersales making sure everything was OK. New battery fitted, really eas... Ver más

Valorada con 4 estrellas sobre 5

package arrived slightly damaged but all the contents were okay and in working order. I had some questions which Elaine answered very promptly. System is relatively easy to fit and I had tested off -... Ver más

Información sobre la empresa

  1. Tienda de bicicletas

Escrito por la empresa

Life on two wheels is something special- at Cyclotricity, we want to make cycling inclusive. Built in Scotland, our pedal assist bikes are designed to the highest specifications. Established in 2010


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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4,3

Todas las opiniones

(1124)

47 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Just fitted Ebike kit to my wife's …

Just fitted Ebike kit to my wife's old folding step over shopper bike no problem all good took bit longer than expected as had to adapt one or two things due to age of bike but working well now! good response to emails and quick shipping arrived as stated in 5 days . Kit looks good quality First time with Cyclotricity would definitely recommend

18 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exelent support and advise from Eilaine on help desk

I recently had to travel to bristol from Penzance to fix the problem with my daughters bike. Not knowing exactly the problem I aranged for all possible spares to be sent to Bristol. Eilaine on the support desk aranged for them to arive on time and I was able to solve the problem. I then returned the unused spares and was given a full refund . Excelent support and friedly replies via email from Eilaine she was realy helpfull.

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer support

Amazing customer support with quick replies and throurougg explanation. I needed to get refund my purchase for external reasons and they made this process very easy.

Will be purchasing from in the future!

Thanks again, especially Elaine :)

6 de noviembre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Battery Replacement

A bit disappointed that I had to buy a new battery as I didn't appreciate that it would fail if not used regularly. However, the support from Elaine to guide me through the fault finding process was excellent. Great customer service when it was required.

29 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kit for existing bike

Great service from Elaine at Cyclotricity. A great help as I fitted a kit to my existing bike. The kit itself is great once fitted correctly and would fully recommend the product and would highly commend Elaine who helped me through the process. Well done Elaine.

26 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent Customer Service

Excellent customer service, good quality product, but not being able to select a delivery day when you order is a pain. Had to ring customer services and ask them to ship my parcel on a certain day to make it likely to turn up when I wanted. Elaine Macanas was brilliant and able to answer all of my questions, but would have been better if it were not necessary. Also, they don't send you an invoice, you have to follow a link to make an account, and when I did so my invoice was not there. Nothing their customer services couldn't sort out, but again, shouldn't be necessary.

7 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

10 out of 10

Amazing service nothing was a problem.

Many thanks to Elaine who dealt with everything -SO GOOD.

9 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

No Issues at all

This is my second time purchasing Cyclotricity products and once again straight forward. Placed order then within 5 days I received my kit. The kit is now fitted to my bike and no problems what so ever. Elaine from customer services once again very helpful. a good experience from my side

4 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bought the stealth 1000

Bought the stealth 1000 delivered in 7 days but the lcd screen was missing, a quick call to Elaine and she sorted it out for me . The screen arrived 5 days later ,now a happy biker.

5 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service very good

I ordered a battery charger (PSU) as part of the pack, not realising that if you ordered a battery it came with a PSU anyway (it's not mentioned anywhere on the website). So I contacted Cyclotricity who were very helpful from start to finish, helping me send back the spare PSU and obtain a refund - thanks especially to Elaine from their support team, who handled the refund from start to finish

30 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolutely no help at all

Absolutely no help at all. Problem with my bike and you cannot even speak to anyone. They are not interested once you have purchased a bike. Disgusting "service". Don't go near this company, buy something local. I am disgusted with them

26 de septiembre de 2024
Opinión espontánea
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Respuesta de CycloTricity

Dear Mr Fletcher,

Apologies you feel this way about our service.
We have been very responsive to your emails and asked you to send us a video showing the issue so we can assess and advise accordingly.
But you refused to take a video and wanted to return a bike that is 6 years old and is modified with parts not supplied by us.

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