David Phillips Opiniones 

628
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They've been systematically removing trained installers and filling the gaps with agency staff, so next to zero continuity on installation quality. Vans on the road with multiple dashboard warn... Ver más

Valorada con 5 estrellas sobre 5

Aaron Coates is amazing! He has helped source various furniture at very short notice for tenanted properties I manage in the Soho, Mayfair and Tottenham Court Road area. Tenants are always happy with... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are an estate agent in NW8 and Sarah Young is our contact at David Phillips in the past 4 years. She is prompt, responsive and professional, always handles our enquiries (small or big) in a timely... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As an ex retailer, Sarah Young was everything she should be. Refreshing in these terrible times when the customer - the people who keep a business alive - is no longer treasured. A leg of the origi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Proveedor de muebles a medida
  4. Servicio de alquiler de mobiliario
  5. Diseñador de interiores

Escrito por la empresa

David Phillips provides property furnishing and design services for build to rent, residential, social housing, student and retirement properties.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

628 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(628)

0 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Unpaid invoices/Bad practice

We have carried out a few jobs for David Phillips ff&e providing same day good’s deliveries. They owe for invoices and completely ignore any attempt to contact them. We have tried to call their accounts department multiple times and usually get asked to leave contact details which they have never replied to. Last time I called I was told the accounts department don’t take calls! Also they have been sent multiple emails to the accounts and customer service department and again, completely ignored. It’s a terrible way to deal with people, customers or suppliers. I would urge people not to offer this company any form of credit

5 de diciembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Hi Simon, I am sorry that you have had to chase for payments and received no correspondence back from our Finance department. This is not the level of service we strive to achieve.
Having looked into this for you with the FF&E team, I do believe that the matter has now been resolved. Please do reach out to me, Ruth, at customer-support@davidphillips.com if you have any further issues and I will personally do my best to resolve. My apologies again on behalf of David Phillips.

Valorada con 5 estrellas sobre 5

Really great customer service

Got a large bed and mattress from David Phillips and it was delivered on time by the really friendly and courteous team from DP. They took their shoes off every time they came in and out without being asked to - a little detail of the care and attention shown by them. It was a struggle getting it up the narrow stairs but they cheerfully found a way to make it all work out. Before they arrived the customer support team were in touch with confirmations and updates - smoothly and efficiently. Great service from a great company.

27 de noviembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Jonathan for taking the time to review our service! I'm so happy that from the Customer service team through to the Installation team we were able to look after your order and we look forward to being on hand again for any future furniture requirements!

Valorada con 5 estrellas sobre 5

As an ex retailer

As an ex retailer, Sarah Young was everything she should be. Refreshing in these terrible times when the customer - the people who keep a business alive - is no longer treasured.
A leg of the original sofa I bought broke and she immediately took onboard my problem and resolved it and turned the situation into a sale for you.
I complimented her on doing her job so admirably and I hope you will too.

22 de noviembre de 2024
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Respuesta de David Phillips

Thank you, Gabriella, for your review .It's great knowing Sarah, our Senior Customer Sales Coordinator was able to help you in such a positive way resolving your issue. I will be sure that she gets the warranted praise.We look forward to being on hand again for any future furniture requirements!

Valorada con 2 estrellas sobre 5

Poor quality bed and mattress

Bed and mattress. Firm orthopaedic mattress. Sagged within 3 years and warranty is only a year. I would expect a quality product to last alot longer. Initially when originally purchased the bed fabric was faded as though its been in storage a long time and of inferior quality. They did agree to replace but has sagged down the middle after short time so giving it 2 stars.

9 de noviembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for taking the time to give us your feedback. We are sorry that you seem to have had a negative experience with our products. I am glad that we replaced the original bed in a timely manner for you and please do get in touch re. the mattress issue so we can investigate it further.

Valorada con 5 estrellas sobre 5

Great service from Dwayne and Davindra…

Great service from Dwayne and Davindra was speedy very helpful and polite and efficient. Really appreciate their help and happy with the bed!

15 de noviembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Madelaine,Thank you for review! Its lovely to hear that you experienced great service from our installers Dwayne and Davindra and they carried out your installation so efficiently. We will make sure these comments are passed to the Ops Manager.

Valorada con 5 estrellas sobre 5

Excellent service

Darren and Constantine were extremely prompt, on time and efficient. Very friendly and just great experience. Thanks!

23 de octubre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for review! Its lovely to hear that your experience with us was a positive and Darren and Constantine carried out your installation so efficiently. We will make sure these comments are passed to the Ops Manager.

Valorada con 5 estrellas sobre 5

Exceeded our expectations

Great, personal service from Joe Holding and the team at David Phillips - they were willing to listen and accommodate our needs.
They really exceeded our expectations and turned our flat into a beautiful space that I'm truly sad to sell!
Highly recommended.

22 de octubre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Salome, for taking the time to review us, it means a lot! We're so happy that your experience was a positive one and Joe and the team looked after you well. We look forward to working with you again in the future.

Valorada con 5 estrellas sobre 5

Having used David Phillips for a number…

Having used David Phillips for a number of years I have always found them to be reliable.
Our account manager Will Elliot is also always on hand to assist with property staging.

18 de octubre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Chris, for taking the time to leave us such lovely feedback. We're pleased you are happy with the service received from David Phillips. If we can assist you with anything else in the future - please don't hesitate to get in touch!

Valorada con 5 estrellas sobre 5

Delivery, Setup and Post-delivery

Our order/invoice was forwarded to Vera from Megan for delivery and set up. All went well, just a couple of items needed to go back and re-ordered in another size. We are very pleased with quality of items received and recommend our choices. Final delivery October 4 completed the order. The crew teams for delivery and set up were fantastic. Vera has been on top of it all the way leaving us with no concerns whatsoever. We thank her and appreciate all she has done.

4 de octubre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for the great recommendation and thanks ! We're so glad to hear that you had a positive experience with our service and Megan and Vera were instrumental on the success of this project. We look forward to helping you again in the future.

Valorada con 5 estrellas sobre 5

David Phillips

David Phillips, particularly Joe holding have been excellent to deal with for our agency, consistently delivering furniture well before other can, always completing installation and delivery on time and with great cost effectiveness too. As asset to our agency.

1 de octubre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Charles, for your positive review! We are so happy that you had a great experience with us and Joe was able to help you. We do strive to achieve faster delivery times with stress free installations as well as trying to be cost effective. We look forward to doing business with you again!

Valorada con 5 estrellas sobre 5

I had the pleasure of working with…

I had the pleasure of working with Victoria Siddons, and I am extremely satisfied with her competence and efficiency. Everything was handled quickly and met all my expectations. I am very grateful to Victoria for making my move to London easier and more pleasant.

26 de septiembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for review! It's always a pleasure to hear how our team can help our customers experience a smooth journey with us. I am glad Victoria was able to make your move to London an easy transition. Please let us know if we can assist you again in the future.

Valorada con 5 estrellas sobre 5

Great delivery and service!

Great delivery and service provided by Darren and Anthony. They kept me informed of the delivery time, carried out the furniture installation and removal efficiently and left everything tidy. Thank you both!

20 de septiembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for review! Its lovely to hear that your experience with us was a positive and Darren and Anthony carried out your installation so efficiently. We will make sure these comments are passed to the Ops Manager.

Valorada con 5 estrellas sobre 5

Very friendly support

Very friendly support, great flexibility

17 de septiembre de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you Carl, for taking the time to review your experience with us. We hope to work with you again in the future.

Valorada con 5 estrellas sobre 5

Fast and friendly response by Sarah to…

Fast and friendly response by Sarah to my request for fire safety info for the mattress I bought over two years ago.

14 de agosto de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Kate, for your 5 star review! I am glad Sarah was able to help with your query. We look forward to working with you again soon.

Valorada con 4 estrellas sobre 5

I tried to place an order on the…

I tried to place an order on the website and spoke on two occasions to customer support without much success. Third time I contacted them I was lucky to speak to Lucy Jennings who was most helpful and helped me purchase the bed I required and delivery was completed the next day. Thank you Lucy .

19 de agosto de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you, Roshi for taking the time to provide the feedback. I am sorry to hear that we were not able to support you on your initial contact with us and we will look at how we failed you and use it in our Customer service training on how we can improve our service to our customers. I am glad Lucy helped you and got your order completed. We hope to be able to help you again in the future with any further Furniture needs.

Valorada con 5 estrellas sobre 5

Five stars!!

Ruth was amazing! Really helped us out and the sofa is lovely ☺️

16 de agosto de 2023
Opinión espontánea
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Respuesta de David Phillips

Thank you Georgia for taking the time to write a review! I am glad Ruth was able to help you out and if you need anything in the future, please get in touch again!

Valorada con 4 estrellas sobre 5

The Grange Phase 3

Adeeba and her team provided us with prompt responses to any queries or issues. Excellent record keeping during the process and we were always kept up to date. The work was also completed ahead of schedule.

26 de julio de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you Nuala for your kind review. I am glad to hear Adeeba kept your project on track and that it was completed ahead of schedule. We look forward to working with you again.

Valorada con 4 estrellas sobre 5

Delivered by professionals,

Delivered by two professional guys,
However didn't like the quality of the mattress but satisfied with customer service.

11 de agosto de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for taking the time to review.I am sorry that you didn't like the quality of the mattress you purchased and if you wanted to contact customer service team we can look into other options for you.I will pass on your comments to the Ops team of the service provided to you by the installation team!

Valorada con 5 estrellas sobre 5

I recently had the pleasure of working…

I recently had the pleasure of working with David Phillips on the furniture fit-out for our 150-unit build-to-rent development, and I am thoroughly impressed with the entire process from start to finish.

The project was completed within a six-week timeframe. Despite the tight schedule, there were no compromises on quality, and all deadlines were met as promised. Each unit was furnished to a high standard.

The customer care provided by Jorge and his team was exceptional at every stage of the project. Throughout the fit-out process, communication was clear and consistent, ensuring that we were kept informed of progress and any minor adjustments that were needed. The team were always super helpful and accommodating to any adhoc requests along the way.

The aftercare service has also been equally impressive. The team have addressed any minor issues that arose with efficiency and professionalism.

I would not hesitate to recommend them for any future projects and look forward to working with them again.

14 de agosto de 2023
Opinión espontánea
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Respuesta de David Phillips

Thank you for taking the time to review your recent experience with us on your 150 unit BTR project install. Jorge sets himself and his teams high standards to follow so its lovely to have the feedback that all their hard work has been noticed and achieved such great results for you.We look forward to working with you again in the future !

Valorada con 5 estrellas sobre 5

Efficient and helpful

Ashley and Patrick were so helpful and efficient in getting our furniture in! It was a stress free experience, would use them again.

8 de agosto de 2024
Opinión espontánea
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Respuesta de David Phillips

Thank you for review,Izzy! Its lovely to hear that your experience with us was a positive and stress free one. We will make sure your comments about Ashley and Patrick are noticed and we look forward to assisting you again in the future!

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