I also made a mistake by not checking who they are. I was expecting they sent a reference number to my email after I paid, but NOTHING. No information on how to track the application. I’m trying to ca... Ver más
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Consulta las opiniones de los clientes
Made a mistake by using this company and not the gov website one. Has cost me double and still waiting. Tried to reach out to them to cancel and I’m still waiting for a reply. Wished I’d payed more at... Ver más
There was a little bit of initial confusion in the type of DBS I could personally apply for as I'm not yet sponsored by a workplace but taking on freelance. However, I felt that even just having a bas... Ver más
I'm a doctor and needed to get a new Enhanced DBS asap. I submitted the form on Monday and received my DBS via post on Thursday. When I thanked the team and asked where I could write a review t... Ver más
Información sobre la empresa
Escrito por la empresa
Government approved supplier of DBS Checks in the UK. Apply for DBS / CRB Checks for yourself or your employees, using the fastest system in the UK. We offer Basic, Standard and Enhanced level checks and aim to get the results electronically within 12 working hours.
Información de contacto
Chapel Street, Mumbles, Swansea, SA3 4BL, Swansea, Reino Unido
- 01792 224338
- support@dbs-online.org.uk
- dbs-online.org.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Beware
Beware. Their DBS check is not accepted with reputable companies. I paid in full and found company I applied for won't accept their DBS check. I asked for refund and was rejected outright by their customer support. Also including Post Office check their fee came to around 100GBP which I found was 40GBP more than First Advantage Group DBS check.
Paid for a very quick turn around
Paid for a very quick turn around. 10 days later still nothing
NO CONTACT TELEPHONE NUMBER
I applied enhanced DBS and send email to withdraw application within hour on Sunday but still went ahead and process. They are charging more than double fees and do not have contact number to talk to human.
CHEATERS, NEVER TRUST
Hi , i try apply for a enchanted criminal records from above company, they said £109, i said ok , I applied and after I applied, I searched on trustpilot thr rating were low , I confused, then I searched all over the places they had bad reviews, so I decided to cancel my application, i emailed them ti cancel , they replied, cant give the £109, rhey will give only £64,
I shocked, NEVER TRUST THIS CHEATERS😡😡😡😡

Respuesta de DBS Support Ltd
Was advised incorrectly today on my…
Was advised incorrectly today on my third phone call to simply find my Update Service ID. After getting the information that I required, I planned on cancelling my automatic renewals as I will be leaving the country. They advised me exactly how to do this, I did it whilst on the phone to them. They did not advise that this would cancel my account and that my DBS would then also be cancelled. I called back and had it repeated to me several times that there was nothing they could do as I chose to cancel it. Telling them that I was advised to do so and that is was not my choice seemed to make no difference. They refuse to fix the issue caused on their end. Not worth paying for as you’re paying for a service that you don’t get.

Respuesta de DBS Support Ltd
Pure scam of a website
Pure scam of a website. I usually do my due diligence but I was sent this link to carry out a dbs so I assumed it was legitimate. Well yeah all the reviews are correct it is a scam, the positive reviews are left by the business themselves. AVOID

Respuesta de DBS Support Ltd
Waste of time
The worst service I've ever experienced. Too many irrelevant security questions and the system does not allow to add your own questions. Completely unhelpful customer support. I haven't received my DBS certificate either. What's the use of your pathetic service if anyone can call it a service

Respuesta de DBS Support Ltd
Pathetic excuse of a company
Pathetic excuse of a company. Avoid this at all costs, I am currently in dispute with my bank to get the payment for £77 back from these complete dogs of a company, I’d rather burn the money than see it line the pockets of these thieves. Do yourself a favour and avoid these government pretending scam artists.
Fantastic!
Simple process, very fast with amazing customer service. Clear communication throughout. Literally can't fault them!
Poor Service Delivery…
I applied and paid £95 for enhanced DBS and yet to get the certificate. The service israted very poor and unfortunate.
Unprofessional service and unclear…
Unprofessional service and unclear information. I canceled the service after 1 minute and they told me that they will refund me the amount paid, withholding 30 Gbp because the case had been started! It was false, because I still had to send the identity documents!
DBS taking too long
Been 11 days since DBS was applied for and still nothing has arrived. can't start work without it.
The site is very okay.
All very easy and straight forward
Very clear instructions and very easy to do
Total scam
thought it was a scam but I had applied for basic disclosure not PVG - they are in fact correct

Respuesta de DBS Support Ltd
It was very eady to use
It was very eady to use, and the result was very fast.
Thank you
Easy to apply for and its only took…
Easy to apply for and its only took just over a week for it to come back
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