I also made a mistake by not checking who they are. I was expecting they sent a reference number to my email after I paid, but NOTHING. No information on how to track the application. I’m trying to ca... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Made a mistake by using this company and not the gov website one. Has cost me double and still waiting. Tried to reach out to them to cancel and I’m still waiting for a reply. Wished I’d payed more at... Ver más
There was a little bit of initial confusion in the type of DBS I could personally apply for as I'm not yet sponsored by a workplace but taking on freelance. However, I felt that even just having a bas... Ver más
I'm a doctor and needed to get a new Enhanced DBS asap. I submitted the form on Monday and received my DBS via post on Thursday. When I thanked the team and asked where I could write a review t... Ver más
Información sobre la empresa
Escrito por la empresa
Government approved supplier of DBS Checks in the UK. Apply for DBS / CRB Checks for yourself or your employees, using the fastest system in the UK. We offer Basic, Standard and Enhanced level checks and aim to get the results electronically within 12 working hours.
Información de contacto
Chapel Street, Mumbles, Swansea, SA3 4BL, Swansea, Reino Unido
- 01792 224338
- support@dbs-online.org.uk
- dbs-online.org.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 16% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Not very clear Instructions for self…
Not very clear Instructions for self employed people. Ended up losing £94
Kevin and Hayley from dbs 😑
Kevin Call handler and Hayley manager god awful people didn’t speak professionally seems rude while asking for my deets. They deserve to be removed with the attitude like that

Respuesta de DBS Support Ltd
Easy to use and very swift service.
Extortionate charges
Extortionate charges - apply direct through the government website for just £18. These guys have charged me £77!
Disappointed as advertised enhanced and…
Disappointed as advertised enhanced and came as basic and tried several times to ring rang out for 20 minutes each time and then it hung up 😰😰have emailed snd still no response not happy 😰
This is the biggest waste of money of…
This is the biggest waste of money of ever spent, waited 7 days for an email thenI couldn’t use the document as it’s not recognised by company’s and then same day as I got the email my certificates arrived in the post I would not recommend this company, save your money and apply direct.
And also I will be complaining about this .
It's been a week since I paid for this…
It's been a week since I paid for this service, and I received an email about the feedback of this service. here you go. 7 loong days :(
Fast and effective service
Fast and effective service. Only issue was signing in with drivers license after application.
Thank you so much
NOT A SCAM, CUSTOMER SERVICE NEEDS WORK.
I was extremely sceptical after reading many of these reviews (after I’d already put an application through) however, yesterday I received the enhanced DBS certificate. It took longer than expected, and I do think their customer service needs some work, it took me to contact them to get tracking, and an update when application was taking longer. I took off a star for that, but I did get it, I could track my application on the official DBS tracking website, once they had given me the tracking number. So don’t give up keep emailing them for the tracking number, once you get that you’ll have more peace of mind.
5 stars you deserve it
Fast service and easy to do online
Was good experience
Did two applications over 3 weeks ago
Did two applications over 3 weeks ago, heard straight away to confirm something then nothing back and still waiting, really poor service and lack of information from something that you pay £90.00 for.
Everything went well I’m just waiting…
Everything went well I’m just waiting for my DBS
Terrible
Terrible, paid heard back from Lily straight away confirming something. Then nothing for a week. Email Lily to confirm what’s going on. No response!! Another 4 days and have no contacted there support!.
No phone number to contact!!
Buy at your risk.
SCAM
SCAM - NO NOT USE THIS COMPANY! WE PAID £90 AND TWO MONTHS LATER HAVE NOT RECEIVED A CERTIFICATE OR PROOF THAT APPLICATION WAS EVER PROCESSED- SCAM
Easy and fast of processing.
The best in the transaction although a…
The best in the transaction although a bit expensive. I had my certificate less than 5 day of submitting my request. Very reliable and explanatory during the entire process.
Highly recommended
It was on time.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.







