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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Quite disappointed really. Order placed on the 6th Oct and still hadn’t been dispatched. In the end I contacted them to cancel and their response was a simple case of ‘we’ve been busy, we will procee... Ver más

Valorada con 5 estrellas sobre 5

Absolutely outstanding customer service from DCYPHER today. Sue went above and beyond to resolve an unusual situation with such kindness, understanding and generosity. It’s rare to experience this l... Ver más

Valorada con 5 estrellas sobre 5

I took a chance and ordered a foundation but it was just a fraction too dark. I was a little sceptical about the offer that DCYPHER would send out a new one, as claimed but......they did! It was so st... Ver más

Valorada con 5 estrellas sobre 5

I was very sceptical about this. I thought it might be yet another Instagram fuelled product with clever marketing. However, I was very happily proven wrong. This is an excellent foundation. The colou... Ver más

Información sobre la empresa

  1. Tienda de cosméticos
  2. también en la categoría
  3. Proveedor de productos de belleza

Escrito por la empresa

You're one of a kind your foundation should be too. Create your own custom made formula online today, personalised to your skin tone, skin type, finish and coverage.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

448 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(448)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I am SHOCKED …

I am SHOCKED …. Truly shocked at how amazing this foundation is. I was skeptical but figured I would try it. Plus I’m a science person and curious about AI. I’ve been “color matched” before but always to a product already made. And it never was exact.

This foundation is incredible! ! Perfect match and coverage- especially for this 52yr old. It doesn’t even feel like I’m wearing makeup. My daughter even noticed and said my makeup looked really good- whether I was outside or inside - the color is perfect. I wish I would have ordered the concealer. - I will.

10 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product

I was very sceptical about buying this product but it has far outweighed my expectations. It's much better than any foundation I have used in the past. The colour match was spot on and the matte finish suits my skin.

27 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

The first foundation that I received was much too pale for my skin but when i submitted a request for an adjustment and it was sent it matched very well. It feels lovely on the skin also and i'm very happy with the product

12 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and experience

Like some others, I bought this on a bit of a whim but have had a brilliant experience. Accurate colour match but original finish was not to my liking, this was promptly dealt with and a replacement radiant finish formula was sent out with no quibbles. Responsive customer service and most importantly a great product - I struggle with quite a lot of foundations due to skin sensitivity and generally disliking the feel of it on my skin. I am getting on really well with Dcypher's formula and can't say a bad word about it. I will be repurchasing when the time comes.

9 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer services

I am 67 and have always had problems with foundations oxidising and never being happy with the shade.
DCYPHER has been a new experience for me and I am very happy with the outcome- I actually feel I can throw out all the incorrect foundations in my collection including several high end!
Customer services (Vicki) have been amazing and when the first two shades were not right they wanted a third try and they nailed it.
Thanks very much

17 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Avoid - no refund

After reading rave reviews I thought I’d chance ordering custom foundation. Whilst my order arrived well packed, the foundation was completely different to my skin, too dark and orange! I am very fair usually No7 Calico/Ivory and Estee Launder Ivory 1N1.

I emailed customer support on the 31/12/23 and asked for a refund. I received a reply a few days later to say I could have my foundation re-created, and I’ve not heard anything since this date. I have sent another follow up email asking for a refund but no response - no refund or new foundation. I do not recommend.

31 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product and customer service

I bought my foundation in August 2023, colour match was great and texture good on my skin too - I only used it a few times but then had an issue where the bottle came apart and the pump was stuck in the lid, so I couldn’t get the product out of the bottle. When I saw another Dcypher ad going around on social media I commented telling them this had happened. I had a message really quickly from them, they then replaced my foundation free of charge and I had it the next day. The new bottle feels much more hard wearing than the original design, and I’m really grateful for the replacement. I really found this to be brilliant customer service for them to do this, and the advisor I spoke with over messenger was extremely helpful.

9 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Concealer too heavy and drying

I ordered the concealer after doing the colour match online. It arrived really quickly and was well packaged. It was circa £58 but I was willing to pay this as I had read good reviews and well, who doesn’t want the perfect colour of concealer?!

Unfortunately, the consistency of the concealer is so thick and heavy. It also felt like the product was very dry, like it had been left out all day without the lid on. It really highlighted my crows feet and stuck to my fine lines. It was noticeable immediately i.e. it didn’t happen after wearing it all day.

For the aforementioned reasons I wouldn’t recommend. It’s way too thick to be buildable and made me look and feel older. Very disappointing for the high price.

1 de enero de 2024
Opinión espontánea
Logotipo de dcypher.com

Respuesta de dcypher.com

Hi Sinead, I'm so sorry you didn't get on with our concealer! The feedback we've had is very good but products don't always work perfectly on everyone. Would you mind getting in touch with the customer service team who will be able to help with a refund? help@dcypher.me. many thanks for giving us a try, we really appreciate it!

Valorada con 1 estrellas sobre 5

WHERE IS MY REFUND!

They state that they will refund you if you are not satisfied with the product. I ordered a brightening concealer which was darker than the foundation. Ordered a replacement which was sent.. still too dark and totally different tone. I’ve asked for a refund twice weeks ago and heard nothing. Just a generic email to say they’ve received my emails. IF YOU'VE RECEIVED THEM, THEN ANSWER THEM! Really bad customer service. I wouldn’t recommend.

16 de noviembre de 2023
Opinión espontánea
Logotipo de dcypher.com

Respuesta de dcypher.com

Hi Paula, I'm ever so sorry! We've had a look through the communication and can see that we did send refund instructions but missed picking this back up when we didn't hear from you. It looks like this message didn't reach you so we're looking into that. Just to reassure you, since then we have new procedures in place which will help us to catch all messages and follow everything up. We will process the refund for you asap!

We really appreciate you giving us a try!

Team DCYPHER

Valorada con 5 estrellas sobre 5

dcypher ME🥰

This make up is great, I’ve tried a few others but wasn’t happy with them.
dcypher matches my skin tone, glides on and does provide a difference. I will definitely be sticking with this now.

12 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Brilliant foundation

Brilliant foundation. I went for the lightest formula which I mix with moisturiser. Amazing company determined to get it absolutely right and they keep going until they do.
I can’t imagine using anything else now.

8 de septiembre de 2023
Valorada con 1 estrellas sobre 5

They don’t reply if you have the wrong shade!!

I’ve messaged several times now without reply. I keep getting emails to review so my honest review is I’m yet to get the correct shade. Everything I’ve received has been completely different despite using the same id and if you have an issue they literally just ignore you! Why say you will correct the shade if you won’t? I’ve sent photos and provided more details as requested. Heard nothing in weeks despite chasing it up! Will stick to over the counter in the future!

16 de noviembre de 2023
Logotipo de dcypher.com

Respuesta de dcypher.com

Hi, I'm very sorry about this! We did send a reply on the 22nd but it looks like it's not got to you. We're resending that email to you now, if you don't receive it can you let us know and we'll find another way to contact you. We'd love to get your product perfect for you!
Team DCYPHER

Valorada con 5 estrellas sobre 5

Happy with Dcypher

Dcypher tried their best to find my matching foundation. The team was very helpful! I’m happy with my experience :)

4 de septiembre de 2023
Valorada con 5 estrellas sobre 5

I have been blown away with this…

I have been blown away with this product. I have never been able to find a try match for my skin tone and this foundation has changed all that. The first version was a bit orange so I sent over photos and they remixes the foundation and it’s honestly perfect. I don’t even know how they do it but I am covered. The foundation is a lovely finish’s finish and is so easy to apply and blend.

4 de septiembre de 2023
Valorada con 5 estrellas sobre 5

Amazing foundation 😊

Made my first order and the colour was totally too dark for me. Contacted customer service who has a few more questions of my skin. Without hesitation another colour was sent of foundation! It’s perfect 🤩 🥰

5 de septiembre de 2023

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