We ordered 2x CÉLESTE TRINITÉ CHANDELIER - Cosmic Circlet & Ovoid just before Christmas and got delivered on 3rd Jan this year. We really loved the customer support they have. They are quick and suppo... Ver más
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Consulta las opiniones de los clientes
Great treatment and although I didn’t want a full set for this specific room , but had fell in love with some of the beautiful high quality pieces, Decor Lane went above and beyond to make my experien... Ver más
La empresa ha respondido
I bought this for my client's master bedroom and it's gorgeous. Great quality and super soft, and shipped quickly. The packaging was also beautiful and it was nice to get an extra bag! Definitely will... Ver más
La empresa ha respondido
I wanted a return an unopened item, which according to their website is up to their discretion and they refused. I would have been okay with an exchange, but they just leave their customers stuck wit... Ver más
Información sobre la empresa
Escrito por la empresa
At Decor Lane, we are dedicated to providing our valued customers with the finest selection of luxury home goods and an exceptional shopping experience. Our goal is to offer a range of unique and stylish products that not only enhance the aesthetic of the home, but also provide practical functionality.
Información de contacto
12348 Ventura Blvd, Suite 234, 91604, Studio City, Estados Unidos
- info@decorlane.com
- decorlane.com
3,5
Medio
35 opiniones
Ha contestado el 100% de las opiniones negativas
Suele tardar más de 1 mes en responder
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This is my third order from Decor Lane…
This is my third order from Decor Lane the quality of their plates glasses and cutlery is second to none I would also like to mention that their customer is exceptional I would like to give a shoutout to Jay who has helped me with my orders I highly recommend Decor Lane
2 de mayo de 2026
Opinión espontánea
Incredible customer service and mind-blowing quality
If you are on the fence about this company, I’m here to tell you that this place rocks. Not only has the team worked with me on reswizzling orders around after I placed an order and changed my mind, but their quality is MIND BLOWING. The pictures can’t do the quality justice in my opinion. Don’t hesitate. Order now. I’m so excited that I found this place! I love everything about it!
31 de marzo de 2026
Opinión espontánea
I placed an order in December I have…
I placed an order in December I have sent three emails concerning my order and I have not received any response confirmation # #VZ7LQWIE0
The email address isunder my husbands name Roy Martin
We never received this order the amount was $398 and some change if we had received it I would not be reaching out to you I don’t know what door UPS left the order but it was not ours. I even checked my camera for Jan 6 and there is no footage showing that UPS made a delivery
11 de diciembre de 2025
Opinión espontánea
Respuesta de Decor Lane
Dear Stephanie,
Please note that your shipment was sent via UPS under the following tracking details:
Tracking ID: 1ZK1013D0301116013
Courier Partner: UPS
Delivery Date: Tuesday, January 06 2026
Delivery Time: 4:52 P.M.
Delivery Location: Front Door
As per the courier’s official records, the package was successfully delivered at the above-mentioned time and location.
We have not received any email or communication from the email addresses or names previously referenced. We kindly request you to review the email we have sent, which includes the proof of delivery attachment for your reference.
Please check with household members, neighbors, or your building’s reception/front desk if applicable. Should you require any further clarification, we remain available to assist.
Kind regards,
Customer Support Team
Where’s my order?
Where’s my order?? #6884 ordered on Oct. 15, 2025. You said 5 to 10 days delivery time. I’ve sent emails but no response. Can you tell me where’s my order?
15 de octubre de 2025
Opinión espontánea
Respuesta de Decor Lane
Dear Mark,
We would like to inform you that your order was shipped via FedEx under the following tracking details:
Tracking ID: 885377860924
Courier Partner: FedEx
As per the courier records, the shipment has already been successfully delivered to your address on November 5, 2025 at 12:25 PM.
If you are unable to locate the package, we kindly recommend checking with household members, neighbours, or the reception/front desk (if applicable). Should you require any further assistance, please feel free to contact us.
Kind regards,
Customer Support Team
ABSOLUTLEY LOVE THE PIECE OF ART.
ABSOLUTLEY LOVE THE PIECE OF ART.
6 de junio de 2025
Opinión espontánea
Scam company
I ordered plates. They are all defective— the pattern isn’t centered on the plates. I sent several emails about returning the plates and haven’t heard a peep. I think this company is a scam
16 de diciembre de 2024
Opinión espontánea
Decor Lane refuses to refund my…
Decor Lane refuses to refund my purchase because the product isn’t damaged in any way! On their website they state that “If you find that your purchase doesn't meet your expectations, you have 30 days from the date of delivery to return or exchange your items”.
I attempted to return a Duvet and Shams within 24 hrs of receiving it and they have the audacity to offer me a credit for $19 on a product I spent close to $300 on. Stay away from this company.
11 de noviembre de 2024
Opinión espontánea
Excellent products
Excellent products. I ordered 2 chandeliers and a custom wall panel and I’m very impressed. Great customer service, price and product. The wall panels were customized for my house and I’ve gotten several compliments. The chandeliers are of great quality and sparkle like to other.
6 de octubre de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Mayra,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
My experience with Sam at Ddcor lane…
I have worked with Sam at Decor Lane and he has made the buying process very easy. Any questions I have had have been answered in a very understandable way and is always there when I have a question. The quality of the products has been excellent.. and I will continue to sac Sam whenever I need another Decor Lane product
18 de septiembre de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Andrew,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
We were very pleased with Decor Lane…
We were very pleased with Decor Lane the quality of the plates and bowls amazing
4 de julio de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Doron,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
Decor-abound
Thorough, prompt, courteous staff ... accommodating
Lovely product quality ... inviting prices
2 de junio de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Peter,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
No Returns or Exchanges
I wanted a return an unopened item, which according to their website is up to their discretion and they refused. I would have been okay with an exchange, but they just leave their customers stuck with products and I think most good companies allow returns and/or exchanges if you're willing to absorb the shipping. If you're 100% sure you want something, good luck. But I won't be shopping with them again.
22 de mayo de 2024
Opinión espontánea
Extremely helpful chat assistance, and NOT from a BOT
I chatted with Jay, who gave me a heads up that there would be a difference in size between US standard and European standard. I would have ordered something that would have been the wrong size and couldn’t have been altered to fit. I was spared a disappointment AND expense! Jay was also so patient while I checked measurements on things— couldn’t have asked for better customer service!!
6 de mayo de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Carol,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
Excellent Online help!
Very responsive & quick to help answer any questions.
Answered with very detailed information and very polite!
5 de febrero de 2024
Opinión espontánea
Respuesta de Decor Lane
Dear Randi,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
This is the company I can trust
I wasn’t clear about the print description then I contacted customer care team and promptly received the answer that completely satisfied me. I went to ordering and received the package without delay.
11 de diciembre de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Paul,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product.
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
Great product
We ordered 2x CÉLESTE TRINITÉ CHANDELIER - Cosmic Circlet & Ovoid just before Christmas and got delivered on 3rd Jan this year. We really loved the customer support they have. They are quick and supportive. Chandelier are of good quality but prices are bit high. I will definitely buy again and 100% recommend their website.
20 de diciembre de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Sonia,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product,
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us. We tried but couldn't add the picture you shared with us and we're very disappointed that others won't be able to see how creatively you've made use of the extra pillowcases.
Best regards,
Customer Care
Team Decor Lane
Good quality 👌
Good quality 👌
Very satisfied with my order.
I will definitely order more
22 de noviembre de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Jade,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product,
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us. We tried but couldn't add the picture you shared with us and we're very disappointed that others won't be able to see how creatively you've made use of the extra pillowcases.
Best regards,
Customer Care
Team Decor Lane
I loved the duvet cover and my sham reuse!
I loved the duvet cover. Since I didn’t need the pillow shams, I used them to cover the two dining room chairs at ends of the table - love😍!
7 de octubre de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Maria,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product,
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us. We tried but couldn't add the picture you shared with us and we're very disappointed that others won't be able to see how creatively you've made use of the extra pillowcases.
Best regards,
Customer Care
Team Decor Lane
Disappointing, Not Recommended
I purchased a Prussian Blue King Duvet set. The product that arrived was DULL in colour and not as advertised. I was told that I could not exchange the product despite the discrepancy in colour. It’s too awful to use so it’s sitting in its original packaging. I don’t believe most of their reviews are genuine either. It cost me close to $600, and they offered to refund $37 and give me a gift card for $50. Terrible product, service and false advertising. Don’t recommend it, save your money.
26 de septiembre de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Upa,
We apologize for any inconvenience caused and regret the experience you've faced.
You mentioned that you think the color you've received is different from what has been mentioned on the website.
We'd like to let you know that we have clearly mentioned a disclaimer on each product page which says - Also please note, product color may slightly vary due to photographic lighting sources or your monitor settings.
After thorough inspection, our team had concluded that the same item has been sent to you. Please understand, the color may vary due to different lighting conditions.
Due to the same reason we could not process a return for your order.
Warm Regards,
Team Decor Lane
Easy to order and good communication…
Easy to order and good communication from the seller. I would shop here again.
28 de mayo de 2023
Opinión espontánea
Respuesta de Decor Lane
Dear Renee,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a great experience with our service.
It's always a pleasure to know that we're meeting our customers' expectations and providing them with the quality service they deserve. We are thrilled to hear that you had a wonderful experience with our product,
Your kind words and support mean a lot to us and we truly appreciate your patronage. We hope to continue serving you in the future and delivering the same level of satisfaction that you have come to expect from us.
Best regards,
Customer Care
Team Decor Lane
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