Decortie UKOpiniones 

103
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Website easy to navigate and ordering straightforward. Item was packed well and delivery super speedy. The TV console looks very stylish and the assembly instructions were easy to follow even for a 79... Ver más

Valorada con 4 estrellas sobre 5

***update*** ***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you**** Box arrived taped together at o... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The furniture was a bit so-so - a handful of marks, chips, and unsightly alignment on the pieces. If it was going in a prominent place in my house, I would’ve been disappointed and might’ve consider... Ver más

Valorada con 5 estrellas sobre 5

Great product excellent quality and so easy to put assemble. Delivery was exactly when they said it would be and free delivery was an added bonus

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de decoración e interiorismo
  3. Accesorios para muebles
  4. Tienda de mobiliario para cocina
  5. Tienda de mobiliario para salones

Escrito por la empresa

We understand that actions speak louder than words, and at Decortie, we prioritize delivering tangible solutions over empty promises. As part of the Customer Satisfaction Team, our commitment is to ensure your experience exceeds expectations. Being human means acknowledging that we might not have covered every aspect of your journey with us. If there's anything we may have missed in enhancing your experience, please don't hesitate to let us know. We believe in finding solutions together. Thank you for choosing Decortie. Decortie UK Customer Satisfaction Team


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

103 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(103)

21 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent company

Excellent company, unit arrived on time, packed well and lovely piece of furniture, contacted company regarding duplicate receipt and staff were more than helpful. Would recommend this company to others.

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and service

I wasn't sure what to expect from the flat pack furniture I ordered, and was a bit apprehensive about quality, and putting it all together. However, I was pleasantly surprised by the Decortie products. Instructions for assembly were clear and simple; all the components were provided, none missing, yay! And the furniture is sturdy and good quality. There were a few minor chips in some of the component shelves, but I just got a furniture pen to cover those up. Delivery was ultra quick too. Overall I'm really happy!

8 de octubre de 2024
Valorada con 5 estrellas sobre 5

اعادة تقييم وعتذار

Very wonderful team. My order arrived with some missing items previously, but the team contacted me and sent everything that was missing, even though the mistake was from the delivery companies. They are very professional and wonderful. Thank you very much.

1 de octubre de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Quality a bit so-so, delivery great

The furniture was a bit so-so - a handful of marks, chips, and unsightly alignment on the pieces. If it was going in a prominent place in my house, I would’ve been disappointed and might’ve considered sending it back. It’s fine for its purposes, and I appreciate the unique corner shape.

The delivery experience direct from Decortie was really fast and smooth, and I saved money compared to buying it through a 3rd party.

11 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Excellent Customer Service and Product!

We purchased the Labirent Coffee Table from The Range online, but the wrong item was delivered. After reaching out to customer support and exchanging emails, the supplier, Decoratie UK, stepped in. They initially offered a DHL return label, but due to the distance, it would have been difficult to return the item. Instead, they kindly sent us the correct product and let us keep the wrong one at no extra cost. I was pleasantly surprised by their excellent customer service and generous solution! The coffee table looks amazing, great value for money!!!

6 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent product

Excellent product, good value for money and delivered very quickly.

16 de agosto de 2024
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Respuesta de Decortie UK

Hello Steve!
Thank you so much for your kind words and for sharing your positive experience with us. We're thrilled to hear that you're happy with your purchase.
Best regards,

Valorada con 5 estrellas sobre 5

Fast delivery

Very quick to deliver. Item packaged well.

29 de julio de 2024
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Respuesta de Decortie UK

Hello Andreas!
Thank you for your feedback! We're glad to hear that your delivery was fast and that you’re pleased with the item.
Best regards,

Valorada con 5 estrellas sobre 5

Amazing Quality - 2 Tier Storage End Side Tables

Absolute amazing customer service and support. Purchased two of the HOCUS PICUS 2 Tier Storage End Side Tables. They look absolutely super. Amazing quality and so easy to assemble.

25 de julio de 2024
Opinión espontánea
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Respuesta de Decortie UK

Hello Angela!
Thank you for your wonderful review! We're delighted that you’re happy with the quality of the tables and our customer service.
Best regards,

Valorada con 5 estrellas sobre 5
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Respuesta de Decortie UK

Hello Valued Customer,
Thank you for your review! We're pleased to know that you found the TV unit to be both affordable and of good quality.
Best regards,

Valorada con 5 estrellas sobre 5

Ordered and delivered very quickly

Ordered and delivered very quickly , pleased with unit , took about an hour to assemble , well worth it , a sturdy peace of furniture .

3 de julio de 2024
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Respuesta de Decortie UK

Hello Kaye!
Thank you for your feedback! It’s great to hear that you’re happy with the delivery and the sturdiness of the furniture.
Best regards,

Valorada con 5 estrellas sobre 5

Happy customer

All great, the sideboard looks much better than on the website. I'm really happy with it.

25 de junio de 2024
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Respuesta de Decortie UK

Hello Iwona!
Thank you for your review! We’re thrilled to hear that the sideboard exceeded your expectations.
Best regards,

Valorada con 5 estrellas sobre 5

Great customer service and very speedy…

Great customer service and very speedy responses.

17 de junio de 2024
Opinión espontánea
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Respuesta de Decortie UK

Hello Zoey!
Thank you for your kind words! We’re glad that our customer service met your expectations.
Best regards,

Valorada con 4 estrellas sobre 5

Update

***update***
***Brilliant customer service very helpful good outcome parts damaged being sent out even though out of stock will be produced extra. Thank you****

Box arrived taped together at one end upon opening there are two cracks through the main section of the bookcase. Apparently improper storage so me keeping it box it arrives in flat is wrong!!!???
They sent box taped up and never checked when received back from previous customers now it’s my fault for leaving it in the box!!!
Note to customers don’t buy from them and if you do check everything ASAP as this company don’t check when they receive goods back!!!
Complete joke useless

23 de mayo de 2024
Opinión espontánea
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Respuesta de Decortie UK

Hello Sarah!
Thank you for updating your review and for your feedback. We’re glad we could resolve the issue with the damaged parts.
Best regards,

Valorada con 5 estrellas sobre 5

Easy ordering online

Easy ordering online
Prompt free delivery
Very pleased with purchase

14 de mayo de 2024
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Respuesta de Decortie UK

Hello Mrs. Lindsay!
Thank you for your review! We’re pleased to hear that you found the ordering process easy and are happy with your purchase.
Best regards,

Valorada con 5 estrellas sobre 5

The product is beautiful

I love the timely delivery, product is exactly as described and easy to install.

30 de abril de 2024
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Respuesta de Decortie UK

Hello Uchechi,
Thank you for your lovely review! We’re glad to hear that the product met your expectations and was easy to install.
Best regards,

Valorada con 5 estrellas sobre 5

My second order from Decortie

My second order from Decortie. Excellent service and speedy delivery.

24 de abril de 2024
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Respuesta de Decortie UK

Hello Judith,
Thank you for your continued support! We’re thrilled to hear that you had a great experience with us once again.
Best regards,

Valorada con 5 estrellas sobre 5

Excellent narrow bedside cabinets

We ordered 2 pairs of different small bedside units. The instructions were clear and it took about 1 1/2 hrs to put all four together with electric tools.
They appear to be a good quality and are attractive to look at…exactly as the picture online.

15 de abril de 2024
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Respuesta de Decortie UK

Hello Karen,
Thank you for your review! We’re pleased to hear that the bedside units were easy to assemble and that you’re happy with the quality.
Best regards,

Valorada con 5 estrellas sobre 5

Wish all furniture suppliers were this good

Wish all furniture suppliers were so particular about packaging. Great side board. Well designed and reasonably easy to assemble. Very solid and even back panels are solid. Very happy overall with delivery quality and assembly.

9 de abril de 2024
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Respuesta de Decortie UK

Hello Edward!
Thank you for your fantastic review! We’re delighted that you’re happy with the sideboard and the overall experience.
Best regards,

Valorada con 3 estrellas sobre 5

Cheap and cheerful

The shelf unit is of a reasonable quality but is spoilt by the way you have to fit it together with screws that have to be covered with the sticky pads. It spoils the look of the unit and makes it look very cheap. Its easy to put together though.

11 de abril de 2024
Logotipo de Decortie UK

Respuesta de Decortie UK

Hello Valerie!

Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of our shelf unit.

We apologize for any inconvenience caused by the assembly process and the use of adhesive pads to cover the screws. Our intention with this method is to ensure a seamless appearance and structural integrity. However, we understand your concern about the impact on the overall aesthetic.

The design choice to conceal joint areas to ensure the invisibility of screw connections might introduce some difficulty during product assembly. However, it's been intentionally designed this way to ensure ease of assembly for customers or assembly personnel. This method adheres to global standards and unfortunately, achieving the same level of aesthetics without this approach is not feasible.

Please know that your feedback is incredibly valuable to us as we continuously strive to improve our products and customer experience. We will take your comments into consideration as we evaluate potential enhancements to our assembly process.

If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. We're here to help.

Warm regards,

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