Initial Great Service, But Poor Aftercare and Coating Failed Prematurely
On the day of application, Sam was brilliant. He took his time applying the ceramic coating, answered my post-job queries patiently, and offered helpful advice on how to maintain its effectiveness.
Unfortunately, the aftercare and product longevity have been a huge letdown.
Shortly after the application, I noticed unusual marks and blemishes on the paint, consistent with unlevelled high spots, and the water-beading performance dropped off rapidly despite being assured it would last at least 5 years.
Sam reached out on May 14th asking for more details, which I provided immediately, but I have received zero response since. Additionally, despite requesting a copy, I was never sent an invoice for the work, which contradicts their website statement that detailed invoices are issued upon job completion.
It is really disappointing to see such a strong initial application experience ruined by a complete breakdown in communication and a lack of support when issues arise. I am hoping this to be resolved swiftly.




