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3,0
6 opiniones
Ha contestado el 100% de las opiniones negativas
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finally wore this tie dye shirt out, the neckline stayed flat after hours which is rare with cotton. didn’t notice any weird fabric smell right out of the pack. haven’t had luck with store tees feeling this smooth.
Hung it straight out of the package, and the collar seam lines up as a hard edge—no fraying, double thread holds tight, which nobody points out but really matters after a few washes.
I placed an order on the 6 April, paid and got an order number, (DEFR9796).
Trying to contact this company is a joke, I have message them on the service page, straight after I received and email telling me the items were on their way.
The items have still not arrived and the refund I asked for has not been paid.
I will never use this company again and if anyone I will also be telling everyone I know, not to order anything from Defwear.
Customer service from Defwear is the worst I have ever encountered, (if you concontact them).
Respuesta de Defwear
Dear Customer,
Thank you for your feedback. We sincerely apologize for the delay and the disappointment caused. Your case has been prioritized, and we will resolve it promptly.
If the item hasn’t arrived, please contact our after-sales team via email: service@defwear.com. Our team will provide a solution within 24 hours. Thank you for giving us a chance to make things right.
Disappointed in the quality of items. My three “made in Minnesota” shirts shipped from China. I purposely ordered from this company because items were identified as cotton or cotton blend as opposed to synthetic fibers from other advertisers. The cotton content of the shirts is less than 30 percent to 0 percent. The sizing does not account for a bottom hem that is gathered onto a band that is inches shorter in width than the advertised width of the garment making them unwearable for me.not happy with the quality and consider it money wasted. Attempts to contact the company directly were unsuccessful.
Update: the company contacted me upon learning the product was not as expected and issued a full refund. I am satisfied with their customer service.
I placed my order 14days ago and received no communication since, I have emailed Defwear several times asking for update and nothing other that a robotic answer, I’m wondering if this company is running a Scam?
So people please be aware.
Respuesta de Defwear
Dear Customer,
Thank you for sharing your experience; your feedback helps us continuously improve. We sincerely apologize for this unfortunate incident. We always uphold the principle that "every trust deserves to be protected," and as a legally authorized company, your satisfaction is the reason for our existence. If your order has not been delivered, please contact our dedicated customer service team immediately (email: service@defwear.com ). Our team will address your issue within 24 hours. We promise that all products are covered by after-sales service. Thank you for giving us the opportunity to make things right.
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