Deliveroo Opiniones 569

I don't know who is worse - Ubereats or Deliveroo. SO many bad experiences. Have deleted both accounts. The only delivery service that actually works is Just Eat - never had an issue. Was trying to place an order today with Deliveroo but couldn't because there was an error saying that my telephone number was registered to too many devices - whatever that means. I sent an email and got the auto response saying you will get a reply within 24-48 hrs. Not very helpful when you are looking to place an order. So I was stupid and wasted my time calling their customer service - On the phone for nearly half an hour, had to ask to speak with a manager until the 'manager' told me she would send me an email with details on how to unlock my account straight after the call. 2 hrs later - still no email. DO NOT waste your time and money on this company - just so bad. They could not care less.

Absolutely awful and incompetent platform for businesses with 37 % of commission, drivers always late, no support, not friendly user

Do not use Deliveroo. The food never turned up as the driver said I never pinned the location !! Even though I had my full address and post code. They said it was my fault and didn’t refund me

Ordered 2 burgers and 2 fries, didn’t receive 1 of the fries. I asked customer service for a refund and for 3 times they told me I wasn’t eligible with those premade messages, without explaining why. Awful customer service, time to switch to Just Eat, I will not waste another euro on this scammy app.

Absolute scammers……. ordered food from Zaytoon through delivroo last night. All was good until I received my order as we sat down to enjoy our meal opened it and found out it was beef instead of chicken.rang zaytoon lady on the phone said she’ll send another order out. After 50 minutes called them again lady said she can’t send the order as delivroo refunded my account. Contacted delivroo online mentioned what’s wrong. After few minutes received a email saying they have refunded €22.40 out of €41.08. That’s when I decided to call them and ask what the story is . Man over the phone said you will only get 22.40 back as rest of your order was on discount. I told him I didn’t ask for discount when I was ordering . It’s simple as I spent €41.08 on delivery I want all my money back. I asked him to put his supervisor on and told the supervisor if you don’t refund my money I’ll take you to court . It’s only then they refunded my money. Painful experience. Spoiled our evening.
Spent 2 hours dealing with these incompetent people . I’ll never use them again. Avoid Delvroo…….

Utterly disgusting and pathetic experience in Dublin. Food came completely crushed, asked the rider to dispose it off. The Rider left the dirty packet in front of the apartment and the food packets at the side of the apartment. The Rider had no civic sense, and presumably not aware that trash has to be disposed off at bin. Deliveroo has no control over these riders, in fact most of the riders name on system vs actual rider who is delivering doesn't match. This is in fact serious as Deliveroo will have no trail if something serious happens. A so called customer service manager by the name Carl couldn't not resolve the issue and said he is person with in charge and doesn't have anyone to escalate. Finally directed me to web form under Contact Us. Utter disgrace and no wonder why majority of reviews are 1 Star.

Order did not arrive, customer service unhelpful, no refund issued

Pathetic to say the least!

Go to the restaurant! Deliveroo Ireland does not work anymore. Delivery is awful. Service is unreliable and unless restaurant provides their own delivery you are wasting your money. Ordered from great restaurant 15mins away, Ordered was clearly waiting a longtime b4 being collected. Diet coke was warmer than food when it arrived.

I ordered from McDonald’s in rathmines and was waiting 2 hours

Second time I ordered the time kept changing for delivery so I contacted customer service and I was told it was my fault . And I should just wait to see if the restaurant agrees to cancel my order . Ehhhhhh I’m the one spending money . Worst customer service experience I’ve ever had

My order was cancelled by them saying is my mistake so just they won't get back by the guarantee....shi.. empirice avoid at all cost u will get disappointed

Avoid at all costs. Ordered and paid for food, wrong order came (no problem with that, simple mistake) I explained to driver that order was wrong and sent him back with food. Explained what happened to customer service and explained that I didn't mind to wait for the proper order. In return, "Neal Patrick" and later "Miguel" told me I should have just taken incorrect order and refused to issue a refund before cutting me off the chat . Absolutely disgusting behaviour, and I will be following up on this.

People please be aware that if you order food through deliveroo they operate a scam where you are signed up to what is called deliveroo plus and charged €8.99 per month for nothing,
I have contacted this company to show me evidence of where I signed up to this and asking that they refund the money. Obviously you won’t be surprised that they are trying to make me jump through more hoops than you’d find at a circus. Don’t use them EVER!!!

Literally just saw the driver arrive right now.... place the food bag on a wheelie bin outside.... take a picture of it..... then leave taking the bag with him.
THIEVES!! From Dundrum in Dublin.

@Deliveroo This is unacceptable! Your rider called me, told me to hang up, then disappeared. I waited outside in the cold for 10 minutes, only to find out he dumped my food somewhere and it got stolen. Customer service refuses to refund me and blames me instead. How is this fair? This is a clear delivery failure, and I demand a proper resolution.

#Deliveroo #BadService #CustomerComplaint

Abysmal service. Driver did not deliver my order. His photo of delivery (outside my building) and the security cams proved this yet Deliveroo refused to refund me. No such issues with JustEat and UberEats. If zero stars were an option in this rating…

I ordered priority food for my guest from a restaurant in Swords, Ireland through Deliveroo. I placed the order at 2:05 p.m. with an expected delivery time between 2:35 p.m. and 3:00 p.m. At 3:18 p.m., a Deliveroo customer representative called to inform me that the restaurant was closed and they couldn't deliver the food. They refunded my money and provided a five euro credit. However, I knew the restaurant wasn't supposed to close until 5:15 p.m. I was extremely embarrassed in front of my guest due to their dishonesty.

Ordered food on Friday just to find only receipt as driver left my order on the busy street while making a picture of ir by the gate where there were other places to hide it off the public view. Called back 3 min after the initial call but couldn't get through to the driver. Customer.er service asked me for a picture of the bag after I said that none were found, then called me a name of opposite gender asking to email in some other place.... won't be using it again, too many mistakes and too much money was wasted as it's this isn't the first time.e they made a mess out of the order. By the way , no refund or empathy for this experience, not like it was expected.

I ordered food via Deliveroo in London. The food was different from what i ordered, the food was also half eaten. When complaint was raised and pics were shared as evidence, deliveroo only returned me about half of my bill. I am guessing they think that the food was half eaten so other half was left to be eaten. Such a disgrace to the growing service based companies

Will be using JustEat only going forward.