Victora from Team Dellonda was outstanding! When we had an issue with our grill, she took immediate action and had a replacement sent out in under a day. Her responsiveness and helpfulness made this o... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Having never heard of the brand I contacted customer services. The phone was answered straight away and the lovely lady herself was able to answer my queries and also sent me information via email. I... Ver más
La empresa ha respondido
Ordering process was quick and easy. Product was good value and delivery service provider had tracking system that kept informed of delivery. Pleased with purchase.
La empresa ha respondido
We ordered 4 rattan garden chairs which are great. Really sturdy, look really good, with quality washable, comfortable, water resistant cushions. Very easy assembly. The only slight issue we had was o... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de saldos
- Tienda de electrodomésticos
- Tienda de mobiliario para jardín
- Tienda de parrillas
- Vivero
Sobre Dellonda
Escrito por la empresa
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Información de contacto
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,5
Excelente
2 mil opiniones
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After receiving my fridge freezer it…
After receiving my fridge freezer it unfortunately became faulty after the third use.
However, upon contacting Maddie at Dellonda, she was very understanding and helpful and quickly resolved my query. Two days later my faulty fridge freezer was collected and a replacement delivered at the same time. Excellent customer service.
7 de julio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi there!
I am so sorry you have had issues with your fridge freezer, but I am glad to hear you have now been sent out a new one, I hope this is now working correctly!
Thank you so much for your kind and positive feedback, I will be sure to let Maddie know. We very much appreciate your review.
Kind regards
Team Dellonda
Whilst I ordered an item from you the item received was not what I wanted but I have managed to adapt it to fulfil the job required…
Whilst I ordered an item from you the item sent was clearly not what I wanted I howev
2 de julio de 2026
Respuesta de Dellonda
Hi Libby,
Thank you for taking the time to leave us a review.
We're sorry to hear the item wasn't quite what you were expecting. We're pleased to hear you've been able to adapt it to suit your needs, but we'd much rather you received exactly what you were looking for in the first place.
If there's anything we can do to help, please don't hesitate to get in touch. Our customer service team will be happy to help.
Kind regards,
The Dellonda Team
They were very helpful on the…
They were very helpful on the telephone, they delivered the pool on the date promised and pool is amazing the children love it and even the adults do too.
29 de junio de 2026
Respuesta de Dellonda
Hi Christopher!
Thank you so much for your positive feedback and review! It means a lot to our team.
I am very glad to hear our customer service team were so helpful on the phone, the delivery went smoothly and everyone is loving the pool.
If you ever need anything in the future, let us know.
Kind regards,
Team Dellonda
Had a minor set back putting together…
Had a minor set back putting together parasol and base. After contacting customer service who were very helpful and quick with a reply. Completed putting it all together.
3 de julio de 2026
Respuesta de Dellonda
Hi Janet!
Thank you so much for your kind words, it means a lots to us.
I am sorry to hear about the minor set back, but I am happy you were able to contact our customer service team and we were able to get this sorted for you.
If you ever have any other issues, please feel free to get back in contact with us.
Kind Regards,
Dellonda
I purchased the 3m Garden Cantilever…
I purchased the 3m Garden Cantilever Parasol w/ Crank Handle, 360? Rotation, Tilt and Cover, Cream - DG268
I can say this is great quality, better than I had expected.
Customer support Victoria and team were fantastic very responsive with great communication.
Would highly recommend Dellonda.
Thank you.
9 de julio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi there!
Thank you so much for your lovely review and your kind words towards our customer care team!
I am really glad to hear you are enjoying the item and for saying you would highly recommend us.
I will be sure to pass on your kind words to Victoria!
If you ever need anything, please feel free to contact us.
Kind Regards,
Dellonda
Victoria went above and beyond to help…
Victoria went above and beyond to help me her communication and commitment to help was fantastic!
9 de julio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi Caroline!
Thank you so much for your kind words! It was a pleasure to help, and I'm so pleased you had a positive experience.
Your feedback really means a lot, and I truly appreciate you taking the time to leave a review. Wishing you all the best!
Kind regards
Team Dellonda
Our bbq arrived on time and we are very…
Our bbq arrived on time and we are very pleased with our purchase.
There was an issue with the temperature gauge which didn’t work. We emailed customer service and the response was excellent. A replacement was sent out to us the next day.
Would highly recommend this company.
29 de junio de 2026
Respuesta de Dellonda
Hi Mrs Ashworth!
Thank you for your lovely review and kind words, it really means a lot to us as a small customer service team.
We are glad the replacement temperature gauge sorted out the issue.
Feel free to get in touch if you have any other issues, we would be more than happy to help.
Kind Regards,
Team Dellonda
Dellonda answer the phone really…
Dellonda answer the phone really quickly and took my order for a new liner which was delivered the following day. Really helpful and efficient. Definitely 5 star service.
29 de junio de 2026
Respuesta de Dellonda
Hi Carol!
Thank you so much for the positive review and kind words, really means a lot to us as a small customer service team.
We are glad you feel your experience with our team was a positive one.
Please feel free to reach out if you need any further assistance.
Many Thanks
Team Dellonda
Fast efficient service
Fast efficient service. Good quality products. Good communication would recommend to others.
29 de junio de 2026
Respuesta de Dellonda
Hi there!
Thank you so much for your kind review, it means a lot to us as a small business.
We are happy your experience with us was so positive.
If you ever need anything else, feel free to get back in touch anytime.
Many Thanks
Team Dellonda
Fire pit ordered direct from Dellonda
We ordered a fire pit direct from Dellonda - it arrived “next day” as promised and we are delighted with it. It is sturdy, attractive in appearance and seems to be well made (made in China, but most things are). We like that it has a guard to catch the sparks, and having a lid that turns it into a coffee table is a really great additional feature. It also came with a cover.
We haven’t used the fire pit yet, but overall, it seems to be a great product, and Dellonda a great company to order from.
3 de julio de 2026
Opinión espontánea
Respuesta de Dellonda
Thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear that your fire pit arrived on time and that you're pleased with both the quality and design.
We hope you have many enjoyable evenings using your fire pit, and we're really grateful for your kind comments about both our product and service.
Thank you for choosing Dellonda!
Best regards,
The Dellonda Team
12ft pool
We bought ur 12ft round pool the other day and today we have set it up . Was filling it with water - luckily only just and we noticed water seaping through a hole near the seam ! Not at all happy
29 de junio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi Ali,
We're really sorry to hear you've experienced this issue with your new pool. We completely understand how disappointing it must be to spend time setting it up, only to discover a leak.
This certainly isn't the experience we want our customers to have. We'd like the opportunity to put this right for you as quickly as possible.
If there is an issue with your pool, please contact our Customer Support team at support@dellonda.co.uk or on 01284 757575. We'll be more than happy to look into this for you and get everything resolved as quickly as possible.
We sincerely apologise for the inconvenience caused and hope to resolve this for you as quickly as we can.
Best regards,
The Dellonda Team
60 Litre Travel Fridge Freezer
We received our product a day earlier than stated from Amazon which was great. We unpacked the 60L Fridge/Freezer let it settle as per the instructions and it's working fantastic. Really pleased with the purchase and trialling it before we go on our monthly long adventure in the caravan.
26 de junio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi Tony!
Thank you so much for the great review! We're really pleased to hear your unit arrived early and that it's working brilliantly.
We hope it serves you well on many trips to come. Enjoy your travels, and thanks again for choosing us!
Kind regards
Team Dellonda
ice cream
I purchased ice cream maker and on the ice cream setting it should count down from 60min to 0 but it count’s up and doesn’t stop. I have tried everything to fix this, leaving the power of for 5 minutes and restarting it. Still doesn’t work.
I have sent message to Dellonda now awaiting response and what they will do to rectify this. I don’t have the packaging that it came in!
21 de junio de 2026
Opinión espontánea
Respuesta de Dellonda
Thank you for taking the time to leave your feedback.
We are sorry to hear that you are experiencing an issue with your ice cream maker.
If you have already sent us an email, a member of our customer service team should be in contact with you very shortly to investigate this further and help resolve the issue. Alternatively, you can give us a call on 01284 757575 and we can look into this immediately for you.
Please don't worry if you no longer have the original packaging. If a return or exchange is required, we can discuss the available options with you.
We appreciate your patience and look forward to resolving this matter for you.
Kind regards,
Team Dellonda
POOL IS GREAT BUT LID AND FOOTPRINT NOT GOOD AT ALL
The delivery was advertised as next-day, but it actually took several days to arrive.
The pool itself is great, and I'm very happy with it. However, the footprint and lid are extremely disappointing. In the product photos, the lid appears to fit perfectly, but in reality it is poor quality and doesn't stay secure. It is so flimsy that even a slight bit of wind can move or damage it.
I've had to purchase a replacement lid separately, which has added to the overall cost. Had I known the quality of the footprint and lid was this poor, I would have bought the pool on its own.
29 de mayo de 2026
Terrible as a whole will never use…
Terrible as a whole will never use again !!!!!!
29 de mayo de 2026
Respuesta de Dellonda
Hi Phil,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear that your order arrived later than expected and that you were disappointed with the service you received. We completely understand how frustrating this must have been, especially when you were expecting next-day delivery.
I've taken a look and I can see your order was placed on Tuesday 26th May, this was just after the bank holiday weekend (23rd–25th), it was due to be dispatched the following working day once our warehouse reopened on Wednesday 27th. However, over the bank holiday period combined with a significant increase in orders due to the recent spell of extremely hot weather, we experienced our largest ever week in sales since launching in 2020. As a result, our warehouse team were working through a substantial backlog.
To help manage this, our warehouse staff have been working overtime and we have also brought in additional support to get orders out as quickly as possible. Unfortunately, this meant your order was dispatched on Friday rather than Wednesday. As it was sent on a next working day service, it was then delivered on Monday.
We do understand this is not the experience you were expecting and we are sorry for any frustration this caused. Your feedback has been noted and will be shared with the relevant teams as we continue to improve our service.
Best regards,
The Dellonda Team
Respuesta de Dellonda
Hi there!
Thank you for your wonderful 5-star review! We're delighted to hear that you were happy with our service.
We appreciate your support and look forward to serving you again in the future.
Kind regards
Team Dellonda
Respuesta de Dellonda
Hi Bernard,
Thank you very much for your kind feedback — we really appreciate it!
We’re glad to hear you were happy with the service.
Best regards,
The Dellonda Team
Happy with product
The fridge we ordered was delivered on time,in good condition & we were kept informed at all times…
1 de junio de 2026
Respuesta de Dellonda
Hi Nancy,
Thank you so much for taking the time to leave your feedback — we really appreciate it!
We’re delighted to hear your fridge was delivered on time, arrived in good condition, and that you were kept informed throughout the process. That’s exactly the experience we aim to provide.
Best regards,
The Dellonda Team
Respuesta de Dellonda
Hi Wendy,
Thank you so much for your lovely feedback — we really appreciate it!
We’re glad to hear you’re happy with the product, price, and delivery. Your support means a lot to us.
Best regards,
The Dellonda Team
Terrible company
Terrible company. Dishwasher barely lasted 18 months! Only used once a week. Can’t help me as it only had a 1 year warranty! Absolutely appalling customer service. Seller on Amazon didn’t help. So I reached out to the manufacturer to be told basically tough. So I paid over £200 on a dishwasher over 5 months to be now taking it to the tip!
6 de junio de 2026
Opinión espontánea
Respuesta de Dellonda
Hi Emily,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear about your experience with the dishwasher and that it has failed after 18 months. I completely understand how frustrating and disappointing this must be.
As advised, the product comes with a 12-month manufacturer’s warranty. The item was purchased on 9 October 2024, which unfortunately means it is now outside of the warranty period, and we are unable to offer a free of charge replacement or repair.
I do appreciate this won’t make your situation any easier, and I’m sorry we can’t assist further on this occasion.
That said, your comments regarding both the product reliability and the service you received are taken seriously, and I will ensure they are passed on to the relevant teams for review.
We’re sorry for the inconvenience this has caused and appreciate you taking the time to share your experience.
Kind regards,
The Dellonda Team
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