DemandUK Fashion Opiniones 205

TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has n... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online. I also must shout out George for the fantastic and responsive cu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for... Ver más

Valorada con 3 estrellas sobre 5

Great products, speedy postage and quality packaging. However customer service lets them down. Our order was too big, we tried to get in touch with them to request a refund and each interaction took o... Ver más

Información sobre la empresa

  1. Tienda de ropa para hombres

Escrito por la empresa

Luxury Designer Outlet


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

205 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 57% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Ordered a pair of Burberry shorts

Ordered a pair of Burberry shorts , although the shape didn’t suit me . The shorts were an amazing price and 100% authentic . I was disappointed they didn’t suit me . Spoke with George , he agreed for me to return for a refund. Great customer service 👍

22 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Purchased an item on next day delivery

Purchased an item on next day delivery, Still waiting for the item to be dispatched to the courier 7 days later, the reason due to Easter and have been told to have a little more patience. Issue has now been resolved with replacement being sent Thank you.

7 de abril de 2026
Logotipo de DemandUK Fashion

Respuesta de DemandUK Fashion

Hi Ffion,

We’re really sorry for the experience — this isn’t what we aim for.

Your order was dispatched, however it appears it hasn’t been scanned into DPD’s network as expected, which we are currently investigating.

We’ve reached out to you directly and will resolve this immediately with either a replacement or full refund — whichever you prefer.

We’ll make sure this is put right for you.

Kind regards,
George
DemandUK

Valorada con 1 estrellas sobre 5

Delayed order and poor customer service

Delayed order and poor customer service

5 de abril de 2026
Logotipo de DemandUK Fashion

Respuesta de DemandUK Fashion

Hi Sebastian,

This delay was caused by DPD during the Easter holiday period, where collections and deliveries were temporarily reduced across the network.

We did not receive any contact prior to this review, but have since reached out and clarified the situation. The parcel is already in transit and will be delivered shortly.

We’re always here to assist directly and resolve any concerns immediately.

Trustpilot está evaluando esta opinión de acuerdo con nuestro protocolo de denuncia.

Valorada con 5 estrellas sobre 5

Very good

Really helpful emailed me straight away when size did not fit with all instructions and label to send back Highley recommended this service I will use again

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Got a cream coloured Ami t shirt (red…

Got a cream coloured Ami t shirt (red heart) delivered today. Fantastic product at the cheapest price I’ve been able to find online.

I also must shout out George for the fantastic and responsive customer service. Long story short, I ordered an XL but got a bit confused about sizing thinking it may be too small for me. George responded very quickly to my query, checked the sizing on the XL and turns out it was the perfect size for me after all! I will absolutely be a returning customer!

26 de marzo de 2026
Opinión espontánea
Logotipo de DemandUK Fashion

Respuesta de DemandUK Fashion

Dear Nick,

Thank you for taking the time to share such a thoughtful review — we truly appreciate it.

We’re delighted to hear that you’re pleased with your AMI t-shirt and that it met your expectations both in quality and value. It’s especially rewarding to know that our team was able to assist you promptly and ensure the sizing was just right — we understand how important that is when shopping online.

Your kind words mean a great deal to us, and we’re very grateful for your support. We look forward to welcoming you back again soon.

Valorada con 5 estrellas sobre 5

Great Customer Service

I purchased an item and selected next working day delivery, as I needed it for an event. Although my order was completed, it was not dispatched for quite some time.

I contacted the Customer Service team, and they responded quickly with a clear explanation of the delay. Unfortunately, since the item was required by a specific date, it became clear that it would not arrive in time. I therefore requested a cancellation and a full refund.

The Customer Service team handled my case professionally and proceeded with cancelling the order and issuing a full refund as a gesture of goodwill, with all associated fees waived.

I am very impressed with the level of customer service provided. Special thanks to George for taking care of my enquiry so efficiently.

16 de marzo de 2026
Valorada con 5 estrellas sobre 5

Shorts

Love theme fit perfectly can’t wait for my others to come

6 de marzo de 2026
Logotipo de DemandUK Fashion

Respuesta de DemandUK Fashion

Thank you for your kind review, Glen.

We’re delighted to hear that the fit was perfect and that you’re happy with your purchase. It means a great deal to us that you chose DemandUK, and we’re pleased the item met your expectations.

We look forward to serving you again soon.

Valorada con 1 estrellas sobre 5

No Refunds, No Flexibility – International Customers Beware

Very disappointing experience.
I ordered shorts internationally (shipped to Malaysia) and the sizing was completely off. They agreed to one exchange, but even the XXL did not fit properly.
I offered to send the shorts back again at my own cost and pay all additional shipping, customs, and handling fees to exchange for two different items that would fit — but they refused.
They also do not offer refunds on international orders, which leaves you completely stuck if sizing doesn’t work out.
For an online retailer selling premium brands, the after-sales support is extremely inflexible. Be very careful ordering internationally, especially with sizing.

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class quality service

Bought these Dior Oblique Swim Shorts from DemandUK and I’m really happy. Delivery was on point and arrived right on time. The shorts are great quality with a premium feel and perfect fit.

Would definitely order again.

24 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bought several items from these guys…

Bought several items from these guys and they have all been amazing deals, fast delivery and no issues.. however what sets them miles apart is the customer service, above and beyond doesn’t even cover it, amazing!

29 de enero de 2026
Opinión espontánea
Logotipo de DemandUK Fashion

Respuesta de DemandUK Fashion

Thank you for your kind words and continued support.

We’re delighted to hear you’ve been happy with both the value of our pieces and the level of service provided. Delivering a seamless, high-standard experience is always our priority.

Thank you for choosing DemandUK — we look forward to assisting you again.

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