Dear Claudia,
Thank you for taking the time to share your experience. We are very sorry to read that your husband’s visit left you feeling disappointed.
We take concerns about pricing, communication, waiting times, payment clarity, and post-treatment follow-up very seriously.
The price shared before arrival is based on the information, photos, and treatment details available at that stage. After an in-person examination, X-rays, and clinical assessment, the dentist may identify additional needs that were not visible remotely, which can affect the final treatment plan and total cost. However, any revised treatment plan, price difference, or payment condition should always be explained clearly before the patient decides to proceed.
We are also sorry to hear that the visit involved long waiting times, felt rushed, and gave the impression that payment was prioritized over patient care. This is not the experience we want any patient to have.
For privacy reasons, we cannot discuss medical, treatment, or payment details publicly. Please contact our Patient Care Team by WhatsApp]with your husband’s full name and appointment date so we can review the original quote, final treatment plan, payment communication, and aftercare messages.
Kind regards,
Dentique Patient Experience Team