designerglasses.co.uk Opiniones 

316
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service and managed to replace my original designer frames that I love, but broken after years having them with exact same frames but brand new and for a great price too! Very, very, very pl... Ver más

Valorada con 5 estrellas sobre 5

ordered (frames only) on a Sunday evening, arrived Tuesday lunchtime. Well packaged, I paid the £10 for Royal Mail special delivery. Kept me informed about dispatch with tracking number. Saved £100 on... Ver más

Valorada con 1 estrellas sobre 5

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... Ver más

Valorada con 5 estrellas sobre 5

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... Ver más

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Información sobre la empresa

  1. Mayorista de gafas

Sobre designerglasses.co.uk

Información proporcionada por diversas fuentes externas

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

316 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(316)

10 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Tom Ford frames Andy King

First class service although my glasses were not in stock I was kept updated every step of the way … opened the box 10 mins ago over the moon with the quality… saved ££££££ on my Tom Ford frames … would recommend to all .. special thanks to Nicky

11 de octubre de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

1st Class Service

1st Class Service - thank you Nicky for a great service. Just received my beautiful Gucci glasses within a week! Love them. Great communication, very professional. Although i made an error when ordering Nicky was able to resokve it straight away. I will definitely be back to order my sunglasses. Prices are great too!

9 de octubre de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

This is my third time buying glasses…

This is my third time buying glasses from designer glasses which shows how much I love them! Amazing selection of glasses, competitive price but for me mostly importantly the customer service is A star! The last two times I’ve needed emergency glasses and they have sorted everything within one week! Special shout out to Nicky who is fab and takes all the stress away.

I’ve also been to the Erith store and everyone was lovely and so helpful.

I’ve worn glasses for 30 years and this is the only place I’ll ever buy my glasses from! :)

23 de septiembre de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Excellent customer service department…

Excellent customer service department with prompt response and successful outcome.
Product (Prada frames) fantastic quality.
Will use this company again.

21 de septiembre de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Valorada con 5 estrellas sobre 5

Pleased with my glasses and excellent customer service

Lovely glasses and arrived quickly. I ordered the wrong type of lense and customer service was brilliant. So polite, helpful and quick. When I sent the glasses back I had them back in less than a week with changed lenses. Very happy, thank you.

21 de agosto de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Great communication from the team

Great communication from the team, the sunglasses are brilliant and are supplied as advertised.
Thank you

20 de agosto de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Valorada con 5 estrellas sobre 5

Great prices and service

I found frames i really liked in an opticians store, but they were very expensive. I searched for them online and found them on DesignerGlasses for less than half the price the optician was charging.
I placed an order (frames only) and received them within a week, brand new, well packaged.
Communication from the company was good, confirmed order, advised when ready for dispatch and provided tracking details for the delivery.
Delighted with the process and the product. Would recommend!

15 de agosto de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Valorada con 5 estrellas sobre 5

Excellent service for quick delivery

On a Friday morning I wanted a new pair of sunglasses for a wedding on a Sunday. I found the sunglasses but most online shops didn't offer next day delivery. I found them on designerglasses with next day delivery and a 20% off code making them cheaper than some other shops. I ordered them with next day delivery and received them on the Saturday. What more can you ask for! Excellent service.

12 de agosto de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for your lovely feedback! We are delighted that you were happy with our service.😊

Valorada con 5 estrellas sobre 5

Perfect Gucci prescription glasses

I ordered a pair of prescription Gucci glasses. I am very pleased with them and they were so much cheaper than any high street opticians. I will buy from Designer Glasses again.

25 de julio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 1 estrellas sobre 5

Ordered some glasses on 30th June

Ordered some glasses on 30th June , still not arrived , emailed twice and no response , will be reporting to trading standards as I paid £162 for nothing absolutely devastated as the reviews on here looked so good !

15 de julio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the review.

We do advise 5-10 working days for orders to be dispatched, if we have to order the frame from the supplier. Ten working days was Friday and therefore we apologise for the delay in your order being dispatched to you.

I understand that a member of staff has been in contact with you and you received a gesture of goodwill payment and a free upgrade for Special Delivery postage for the order that is being dispatched to you today.

Once again our apologies for the slight delay in the order being dispatched to you.

Updated 21/07/2023
Delivery of your order is now confirmed via the tracking number advised. This was delivered on 19/07/2023.
Thank you.

Kind Regards
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

First Class Service

I would highly recommend. Great customer service and very competitive prices.
I bought prescription Ray Bans and am very happy with the product.
Communications are excellent and a shout out to Jade who provides top class customer service.

7 de julio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

*****Beautiful sunglasses*****…

*****Beautiful sunglasses***** Excellent service*****Thank you very much*****

6 de julio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Great service

I ordered a pair of Oakley prescription glasses at a great price, and through no fault of designer glasses they were discontinued frames, although showing as available. This caused a delay in getting them ,but the supplier sourced a one off ‘frame’ thanks to designer glasses pushing the issue…. As a result I’ve now got a lovely pair of Oakley glasses. Would highly recommend designer glasses and their staff… also very quick at answering the phone .

27 de junio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the lovely feedback. We are all so pleased you were happy with our service and also happy with your frame. 😊

Valorada con 5 estrellas sobre 5

Good price, quick service!

Good price and the glasses arrived within 48 hours, cannot fault it!

21 de junio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for your lovely feedback, we are all very pleased you are happy with your purchase from us. 😊

Valorada con 5 estrellas sobre 5

Great company!!!!

Absolutely amazing experience! They deserve 10 stars. Beautiful glasses, super fast delivery and excellent costumer service. I’ve ordered vision glasses with tinted lenses and they are just perfect!!! A shout-out to Nicky! Thank you

17 de junio de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Excellent Company / Service

Excellent service, Frame was ordered a week or so back through the double bank holiday weekend.
I did not think they would arrive for a holiday this weekend in time so dropped them an email.
They responded quickly and upgraded the postage to special next delivery for me so I would get them in time.
Excellent company / service, would definitely use again.

11 de mayo de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Kept promises

Great service, no fuss, arrived quickly, no negatives from me, straight 5 star rating and well deserved. Its a yes from me and will continue to use.

29 de abril de 2023
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Great Service

Ordered and paid for my glasses on the 17.04.23 and they arrived today 25.04.23. Great service, I now have very lovely Swarovski glasses, very pretty very elegant. I was very dubious of getting glasses this way, have always gone to opticians, but I sent my prescription over, just readers, but they are perfect, wearing them while I'm typing x

25 de abril de 2023
Opinión espontánea
Logotipo de designerglasses.co.uk

Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

Nicky
designerglasses.co.uk

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