DFH Financial Solutions  Opiniones 

273
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was on debt management plan with DFH back in 2023. I was paying the monthly payments each month thinking all of my debts were being paid off. After a couple of months I looked at the breakdown of wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with Jakob Lauritzen, absolutely amazing service from start to finish. Explained everything thoroughly, was honest with advice and I really appreciated his human approach. This man deser... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team have made me feel so well looked after in the year I have been with them. Special shout out to Sharelle, she made me feel super at ease during my annual review. Not only did she give me the r... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Wow these people are awesome I talked to a top guy called Ryan Stanley and he led me through all the pros and cons of my debt management plan.This guy is a marvel he managed to get my debts sorted to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de reducción de deuda
  2. Asesor financiero
  3. Servicio financiero no bancario

Escrito por la empresa

DFH Financial Solutions is a financial services firm based in Manchester, UK.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

273 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,3

Todas las opiniones

(273)

5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Amazing service from Jakob Lauritzen

Spoke with Jakob Lauritzen, absolutely amazing service from start to finish. Explained everything thoroughly, was honest with advice and I really appreciated his human approach.

This man deserves a pay rise or a promotion of some sort!

I already feel as though a huge weight has been lifted from my shoulders.

- Callum

23 de noviembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your kind words about Jakob! We're delighted to hear about your positive experience and how he made a difference. Your feedback means a lot to us, and we'll ensure it reaches Jakob. If you need any further assistance, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

A Mr Hermann Holtze has just helped…

A Mr Hermann Holtze has just helped ease all my worries about unmanageable debt. The weight off has made me feel so much better. Thank you.

22 de noviembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, Jim!

Valorada con 1 estrellas sobre 5

8 Weeks to destroy creditfile

Had this company in my life for just over 8 weeks and they have completely destroyed my credit score, 3 late payments showing, took weeks to contact my creditors, was a solution to reduce some of my interest charges, was not sold to me as a DMP, i asked time and time again would it effect my credit score and i was told NO, asked if the call was being recorded, was told yes, which turns out has now been lost on the system, tried to open a complaint but so far been ignored, off to ombudsman next

12 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible company

Horrible company. They do not care about you at all and will do whatever they can to not refund money owed to you. No empathy at all and take advantage of vulnerable people.

17 de noviembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Dear Nathan,

Thank you for taking the time to share your feedback with us at DFH.

I understand that our Resolutions Team has previously addressed your concerns, but it appears that their response did not meet your expectations.

We genuinely regret that our service did not meet your satisfaction, and we sincerely wish you the best in your future endeavors.

Kind Regards,
DFH Financial Solutions

Valorada con 5 estrellas sobre 5

Unbelievable experience

Unbelievable experience, been stressing about the amount of debt for some time now and couldn’t see anyway out of it , Jessica Lomas has been excellent from start to finish and I can now finally start seeing a way forward.

Can’t thank you enough Jessica

14 de noviembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback! We will pass on your kind words to Jessica!

Valorada con 1 estrellas sobre 5

Absolutely shocking

Absolutely shocking, asked to cancel plan, was told i would get a refund and shabana who i was dealing with was on break. Never heard back and no answer at all. My circumstances have changed.

29 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Dear Megan,

We're sorry to hear about your experience, but we'd like to assist you further. However, based on the provided information, we couldn't locate your specific case. To better assist you, please provide us with more details such as your account or reference number, so we can investigate and address your concerns promptly. Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Back on track

Hard to discuss debts but made to feel at ease currently on going but a big thank you Hermann Holtze

27 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Dylan was such a great help and would…

Dylan was such a great help and would highly recommend anyone using them in the future for any debt consolidation purposes . 5/5 Dylan .
Many thanks !!

19 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, we will pass on your kind word to Dylan!

Valorada con 2 estrellas sobre 5

Bad communication from DFH

Initially everything was great and my application was close to being complete. But then my situation has changed and I no longer needed the services and all communication has stopped. I don’t know what is going on as they keep emailing me that my application is going forwards even though I’ve called and messaged them to cancel it.

13 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

We apologize for any inconvenience you've experienced, and understand your frustration. To ensure your application is fully closed, please email us at info@dfh.co.uk with your details, and we will address your request promptly. We appreciate your patience and are committed to resolving this matter for you. Thank you for reaching out.

Valorada con 5 estrellas sobre 5

Currently been helped by a lovely guy…

Currently been helped by a lovely guy named Hermann. His been helping me get my dads debts sorted and his really made this stressful time in our lifes easier to cope with, so far so good hopefully I can write a even better review at the end of this process but so far its been excellent service.

10 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, Reece!

Valorada con 3 estrellas sobre 5

Do they actually read emails or communicate between team members?

While i thought that having support from DFH would help with someone taking care of my DMP, they seem at present to not actively read the emails i have sent with regards to one of my debts in the plan or my availability for a review. I've now spoken with several advisers most recently a gentleman named Zain and I feel like a broken record having to repeat via email and phone the exact same information at least 5 times now including my availability for a review phone call, what that particular debt is regarding and that I am at work and cannot answer calls easily. I do not feel that even with all of the information given at my initial contact that all of my creditors have been contacted or appropriate steps taken despite how much money i'm paying for the service. Frustrated is an understatement!

4 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

We are truly sorry to hear about the frustration you've experienced, and we apologize for any inconvenience. However, we are unable to locate your specific information based on the details provided here. To address your concerns and work towards a solution, please reach out to our customer service team directly. Your feedback is valuable, and we want to ensure that we provide the best possible service for you. Thank you for bringing this to our attention, and we look forward to resolving these issues.

Valorada con 5 estrellas sobre 5

Not easy to talk about debt

Unfortunately, due to a bad relationship I got into debt I cant control and it is made me very stressful and could not thinking straight and I had to find a solution.

I called DFH to see what are my options. I did not want IVA or Bankruptcy because it is not good for my lenders and my creditscore. So i stepped into a DMP. Jakob is my advisor and must tell he is good and very easy to talk to. Very hard to talk about debt but It was pretty easy to sort out my issue. I recommend this company. They are not working for free but they will deal with the creditors. I feel much better already and I can not wait to pay off my all debt what was my legacy from my bad relationship. Thanks Jakob.

2 de octubre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for sharing your experience, and we're glad to hear that Jakob was able to help you navigate your debt situation. It can indeed be challenging to discuss and address debt-related issues, but it's great to know that Jakob made it easier for you to find a solution. We're here to support you in your journey towards financial recovery, and we appreciate your recommendation. If you have any further questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing DFH, and best wishes as you work towards paying off your debt.

Valorada con 5 estrellas sobre 5

Thank you Rubina

I take home a reasonable monthly wage but constantly paying off bills and getting into cycle I could not get out off. I came across DFH and because of my work pattern it was hard for DFH to pin me down and talk to me and when they did , I spoke with an absolute professional kind voice , Rubina (Ruby) and she talked me through what I needed to know, she had patients with me and no judgment. She had fantastic people skills and that does not happen much these days. Now that I have made the first move with DFH and had Rubina’s professional help I feel relief and the pressure has gone and now paying bills and also having a little left over at the end of each month, I can smile. I would like to thank DFH but mostly Rubina she is a credit to DFH and should be cloned then everyone could have a Rubina with in their company . Thank You .

26 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you so much for your kind words and positive feedback! We're thrilled to hear about your positive experience with Rubina and how she has helped you regain control of your financial situation. Your success and relief are our main priorities, and we appreciate your recognition of her exceptional professionalism and people skills. We're here to support you every step of the way, and we're grateful to have the opportunity to assist you. If you ever need further assistance or have questions, don't hesitate to reach out. Thank you for choosing DFH!

Valorada con 5 estrellas sobre 5

Super swift contact and getting back…

Super swift contact and getting back for me.
Was very explanative on all my options.
I really needed this in my current situation.
Smooth operation all the way through the phone calls.
Big thumbs up for this company 👍 👌

22 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, Steven!

Valorada con 5 estrellas sobre 5

Happy happy 😊

Been delt with by a lad called josh and he's brilliant highly recommended these guys helped me out no ends.. big weight lifted of my shoulders and josh always seemed to say and do the right things as well as,caring thank u guys for the help recommend highly

21 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, Jay! We will pass on your kind words to Josh!

Valorada con 5 estrellas sobre 5

Brody & Shabana 10/10

Brody & Shabana 10/10
(sorry if I spelt any names wrong)

21 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Professional and friendly staff

Professional and friendly staff. They provided advice and allowed me to make an informed decision. Although I chose not to pursue a debt management plan at this time, I would certainly turn to them again if my circumstances require assistance in the future. I am truly grateful to Jessica Lomas for her guidance and the time she dedicated to preparing and presenting her solution to me.

19 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback. we will pass on your kind words to Jessica!

Valorada con 5 estrellas sobre 5

Hana was a godsend

I spoke to a gentleman called Neil who passed me onto DFH where I spoke to Hana who couldn't be more helpful answering any questions I had and helped me set up a plan that when taken affect may change my life around for the better.

19 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Damien from your team is an absolute…

Damien from your team is an absolute gem and honestly you need more people like him who can really listen understand and help as much as he can. Give him a raise!!!

8 de septiembre de 2023
Opinión espontánea
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Respuesta de DFH Financial Solutions

Thank you for your feedback, Laura! We will pass on your kind words to Damiene!

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