DFS furniture Republic of Ireland Opiniones 

rang customer services as asked after waiting 50 minutes for someone to answer the phone and listening to how wonderful their 15 year warranty was they told me they will replace the cushions if i paid for them what a wonderful warranty they have not worth the paper it is printed on

Walked into the store and was greeted with a hard sale. Wasn't too bothered by it as we knew exactly what we wanted and was never going to bow to extras as in more money. My problem is after delivery. There's a fault with the sofa that should have been picked up by quality control or very least final inspection before delivery. Obviously Dfs doesn't have these as the faults on our sofa would've been picked up. Our issue is though, having e mailed the company twice as they didn't respond the first time only to be told "Don't keep e mailing us we're busy and if you persist you'll wait longer" Wish I knew this companys after sales attitude because I would have given them a wide berth.

Absolutely awful bought 3seater sofa and 2 seater sonda recliner. After 2 uses the recliner broke the sofa was few months old .it's been months now and still waiting for repair. Iv ad 3 cancellations now .you can't speak to a manager they just don't care. It can't take 5 months to get a part for a sofa.also why the 3 cancellations..still waitin doesn't even deserve the 1 star

Took the day off work waiting for a delivery,given a 2 hour window for delivery,my husband received a missed call from delivery driver(I did not)15 mins later he tried to call back,no answer,they told us they tried to deliver,had a picture of my front door,but nobody knocked as I was at home with my 23 year old daughter at that time.Rang customer"support" and spoke to 2 very unsupportive employees,who had appalling attitudes not helpful at all,72 hrs before anyone can speak to you is a joke!!
After reading the reviews on here,there is an obvious trend,I can't believe a big company like DFS operates in such an unprofessional manner,I am now going to cancel my order,which will take 72 hrs before anyone will ring me back to go any further with this,can't even ring the store I bought it from,I am fuming!!!!

Ordered a dwell table chairs in July. Came damaged, agreed to send another, delivery long and not accommodating, if you want a Saturday you will be waiting months, or taking a day off work.
Second table came, damaged again, sent a technician out this time, he agreed it was damaged, delaying things even more, agreed to another one being sent, again waiting weeks for Saturday.
Third table came, damaged again! By this time I had, had enough. Wanted it sent back with a full refund, in the mean time the boxing from each table was piling up, wincanton refused to take it back with the tables. Customer service was shocking all the way through!
Waited weeks again for the table and chairs to be collected, then to top it off, they argued with me about retuning it, stating that this didn’t come as a set and was sold separately, luckily I had my receipt, to prove it did come as a set, but still delaying things massively.
I will never go to DFS again!
This company needs shutting down!
Just to add as well, DFS wouldn’t even help build the table.

Ordered a sofa. Was given a delivery date. I said to the guy on the phone I could not accept delivery before 12:00 as I was having carpet put it. He said that we were the 7th drop so it would not be before 12:00. They knock on my door 10:00 with the sofa! They explained they could not come back and it was a failed delivery and they could not come back. Phoned customer service to explain I was told it would be after 12:00. They told me they wouldn’t have said that. They then told me they listened to the call log and that conversation never happened. So basically called me a lier! Worst customer service I’ve ever dealt with! If I hadn’t put a deposit down I would have told them to stick there sofa!!

Delivery date was today 30th November . I received two texts telling me to ring 01884849077 as needed to speak to me about my delivery. I tried the number but was told it didn’t exist ??? Rang DFS customer service spoke to someone who left me hanging whilst he found out what was happening. Came back with explanation that apparently the courier company had not turned up at the warehouse . He didn’t know why the telephone number didn’t work and assured me that someone from the warehouse would ring me very quickly as in his words “they are very good “ . I had to ring the customer service again and the guy said his colleague shouldn’t have told me they would ring so soon . Just sometime today . So I’m sitting here with no furniture to sit on not knowing what’s going on . I have family coming today and I have nothing for them to sit on and I’m fuming . I have waited since 4 October for this sofa to be made and got regular updates until now . They have had full payment so I will be making a complaint for compensation if they can’t deliver my sofa PDQ

Absolutely shocking, We ordered our sofa on 4th September! in the shop we were discussing whether we should go for the orka in a standard or the recliner option, We went for the recliner as it was 30cm shorter than the standard, this meant we had more room to get through the door in our Livingroom. I asked many times in person and over the phone if they were the same size but the recliner was just shorter. i was told yes every time and asked if the cushions were going to be on for delivery, again told they were removable and yes they could take them off to help deliver. we then waited 6 weeks, each time we got closer to the delivery date they would then add on another 10 days. delivery day finally arrives low and behold it wont go through the door, this is because the recliner sofa the cushions do not come off and are in fact a part of the back of the sofa, as you can see, fitting a 90cm x 90cm x 200cm through a 84cm door wasn't going to happen. I went to the store to discuss the next steps they said our only option was to order the standard and sacrifice the 30cm of extra space. We did this they refunded the difference. we were told 2nd December delivery (long but we would manage) then told it would be the 10th. today i have now been told 20th. i am at my wits end! i want a sofa! i have recently had spinal surgery hence the need for a more supportive sofa. i am in pain and my back is getting worse from the crappy cold fake leather loana sofa they have provided, i will not be using them again. and i recommend others steer clear.

“We purchased 2 sofas a year ago very quickly is was apparent they were really poor quality. We rejected them after 3 months via our consumer rights. They sent a service manager out who said it was our fault they were mishapen and we need to plump them more - for approx 15 mins a day! Long story short after he visited again and realised there was no way of ‘re stuffing’ these saggy sofas as there was no easy zip to get in and out of the inner. The bottom had to be ripped out of one sofa by him. The sofa had more stuffing put in that is now misshapen again. After another complaint and a 7 days notice they have said nothing else will be done. Given their track record it is time they were taken to court which is now our intention.

Terrible company they lie about delivery date and then Blame their supplier which has nothing to do with me as the customer

Do not buy from them unless you want to be messed around

Build quality very poor.
Turned up not complete.
Complained numerous times and DFS say it's not their problem it's the delivery and assembly third party.
I would recommend everyone buy elsewhere. Stay away from DFS.

Very poor service, the store at Middlebrook nr Bolton was v helpful & attentive when buying our electric recliner suite but different again 2 days later when i telephoned them!! to complain.
Also when signing paperwork in store the assistant kept reiterating we cannot cancel or change our minds & this made us feel v uneasy about things.
We chose from a swatch sample that looked nothing like what we received, which was a circular patchy pattern- v v disappointed but they would not acknowledge the colour & difference in pattern to their swatch!!
Then we had an engineer out same day as when reclining the couch it scrapes on the carpet- the chairs dont or the other end of the couch doesn't but again they said it was bedding into the carpet & not their problem!! saying if we had a tiled floor ut will be fine!!
I tele the store but got fobbed off by a Liverpool fast speaking woman whom was rude & patronising- no exchanges or refunds etc allowed!! so stuck with a awful colour & pattern not what we thought we was getting & conts to scrape on the carpet when reclining!!!
Beware of this company, the delivery date & date was wrong & they are full of excuses!!!

I’m extremely disappointed with my recent purchase and the shocking customer service I’ve experienced. I ordered a wardrobe that arrived incomplete, making it unusable and unsafe—it leans dangerously when opened, putting anyone, especially my son, at risk. Despite reaching out multiple times, I’ve received no updates or any indication of when the missing parts will arrive.

This lack of accountability and poor communication is unacceptable. If you’re considering buying from this company, think twice. They take your money, deliver an unusable product, and then go silent when you seek support. Save yourself the headache and avoid this company!

Truck driver hit our car. All three men in the car looked down to see the damage they have done. Contacted dfs and had horrible customer service considering what happened. Now they are disputing the claim when myself and my mother witnessed it and all three men in the car witnessed it too. A disgrace. A horrible company to buy from with horrible customer service and careless drivers. Never buy from this company. An absolute disgrace

Sofa delayed by weeks. Wrong footstool colour sent and had to wait another 6 weeks for replacement. Main issue is when delivered the sofas, delivery company damaged our carpet leaving a big black mark on a brand new carpet. Sent images to dfs who sent someone out to try and clean it. It didn’t remove as its not dirt. DFS head office called and said they will take no liability as we have no proof it was them. Unsure how we prove this. The mark is exactly where the new sofa sits. In a brand new build house and new carpet. Will never buy from them again.

Phoned up twice with measurements when ordering a sofa from Belfast branch to make sure it way would fit in the door and was told it would.
On Sunday it was delivered by “the chuckle brothers”,they really damaged our front door/frame trying to push in a sofa that would not fit..
They said “ sure take out your front window and put it in,just like that..🙄
They said dfs would pay for the damage to the door..
They took photos and we had cctv of
the clowns pushing in the sofa..
Now there saying “we told them to push it in and us not even near them”,so won’t at for the damage.the dfs delivery drivers should be recorded on phone once they land,they will li to get themselves out of trouble for property damage which is a daily accurace.
Iam glad it didn’t fit in because it was only rubbish,not comfortable at all,cheap looking and for price of it.
Next home does better quality sofas and most furniture stores.
@AVOID. AVOID

Purchased my sofa August all paid for , delivery due October 24th by 12.51 , 12.30 phone rings vans broken down, no call from customer service, I was on hold for 30 mins , told next available date 2 November, this is appalling a company this big should be ashamed of themselves, all the bad reviews I've read through and not one from them apologising, tomorrow on the phone again !!

Ordered 2 reclining chairs on 15th July and new delivery date is 30th November with no guarantee it will be then. 😠

Actually don’t think it is possible to rate these ones any lower. They had a guaranteed delivery day for 5th Sept and we are still wait now (23/10/24). Nobody can give me a straight answer of when the heck it is going to be delivered and trying to get speaking to someone who knows who they are talking about is impossible. There is no way of actually speaking to someone from the store only this person on the phone who doesn’t know anything and isn’t actually able to do anything. I asked for their supervisor and there seemingly isn’t one! So here we are now 19wks later with no sofa and unable to cancel the order. AVOID DFS AT ALL COSTS!!

We bought 2 electric leather sofas expecting them to last like our previous sofa from DFS decades ago 17 hrs. Nope at 6 yrs just past warranty a metal pole snapped that supports the when it extends and the padding going. They sent someone out during covid period was told it was our fault and “they only make sofas to last 5 yrs” now it would seem, the seats are leather and the arms but everything else is bonded leather and it is peeling and crumbling away. Lesson learnt, make sure sofas a full leather and never buy from DFS again.