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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Ordered 1000 litres on 19th June paid half credit card (received refund ) and half Debit , Bank being a bit difficult with refund typical banks ,they can see money has gone to D/Fuels ! Used Dice... Ver más

Valorada con 3 estrellas sobre 5

Similar issues with Dice, delivery due this week which was cancelled. However in my case they did respond politely by email on Monday (21st) with confirmation of my refund. Dully received in accoun... Ver más

Valorada con 2 estrellas sobre 5

Similar experience to others with oil not delivered and no contact. Very relieved though to notice that I have received a refund on 21st direct to my account. Very sad to see this family run company g... Ver más

Valorada con 2 estrellas sobre 5

I had a standing order of £100 a month paying in to Dice Fuels to build up a reserve for future oil purchases. I tried to check my balance today only to discover that the June and July payments had no... Ver más

Información sobre la empresa

  1. Proveedor de combustible

Escrito por la empresa

Family owned & operated Fuel Distribution company, supplying Heating Oil, Gas Oil, & Road DERV. Daily tanker deliveries throughout Kent & East Sussex. We also have a dedicated "Fuel Shop" in Aylesford, Kent. Prepackaged Heating Oil & DERV is offered plus a range of solid fuels, and tank monitoring equipment.


Información de contacto

2,3

Malo

TrustScore: 2.5 sobre 5

61 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 5% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

My favourite oil supplier

I found Dice Fuels a few years ago, and have been exclusively using them ever since, as they seem to have the best prices. Good delivery times too, and excellent customer communication.

24 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

I’ve been ordering with Dice for a couple of years now. They’re and it’s so simple to order online you get great prices with super fast delivery

29 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Competitive pricing, reliable delivery

Competitive pricing, reliable delivery from a local independent supplier. We have used Dice a number of times and they are consistently among the cheapest. They are reliable and always text the day before to say they are coming - something that others often don't bother with, so we don't know to unlock the tank. All round good service, highly recommended.

14 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Won’t be using dice fuels again

Won’t be using dice fuels again. Had to wait 4 weeks for a heating oil delivery. Which finally arrived today. Having ordered 1000 litres they only delivered 850 litres. There was plenty of room in the tank as we have been running on vapours for 2 weeks. Could have got 1200 litres in there. Would rather pay a bit extra and get a decent service. Shame really as I like to try and support small individual companies and have had quite a few deliveries from them in the past. Have been really let down this time. Won’t be happening again.

6 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible service

Awful service.
EDIT: please play me the ''recording'' where I stated my husband was abusive.
Your response is exceptionally callous. You had one side of the story and make grossly disproportionate assumptions.
How do you draw the assumption that there was a vast amount of dog faeces around my property? The oil tank is mere feet into the garden in a very narrow area that gives no visibility into the property area so please tell me how on earth my property was strewn wirh faeces? Its impossible to have made that observation and so you are a liar. There were just two poos near (ish) the tank. Bearing in mind that it was winter and I was indoors looking after my mother who has is in the late stages of parkinsons. But I missed TWO dog poos among all the other things that took priority. We have five children. Two are disabled and one a baby.
You were past the 10 day deadline when delivery was eventually made. Your driver didn't once try to make contact to ask me to clear a path. He simply left us. With no word, low oil while we were in highly stressful circumstances. My husband was NOT abusive. He made no threat, nor raised his voice. Funnily enough during your 'scoping' of the property you failed to note the cctv camera just inside of the gate. I watched the video and again today. If your stepson was upset then I think he needs to find a new job! I can prove this with facts. He was understandably annoyed at your lack of communication, lateness and poor level of service (that we had paid for!)
The response from you was ugly and shows what an awful, underhanded business you run.

4 de junio de 2024
Opinión espontánea
Logotipo de Dice Fuels Ltd

Respuesta de Dice Fuels Ltd

As you are aware we attempted delivery, due to the vast quantity of dog faeces strewn around your property, the driver did not make the delivery. In addition to this as you admitted on the telephone ( recorded ) your husband was abusive to our driver. The level of abuse directed at him was not acceptable to any delivery driver and is something that we will not tolerate. For this reason we will not accept any orders from you, and congratulate you on being the only customer in Kent out of 4000 that we have applied this restriction.

Valorada con 1 estrellas sobre 5

They take oiur money bur don't deliver as promised

A disaster. Unlike other other companies, Dice take the money up front then don't deliver within the promised timescales. I called them today and a disinterested young lady just argued with me. Ive waited two weeks and no oil delivery. Same two months ago, so this is how Dice operates. I am about to leave for France and must now leave my oil tank unlocked! - Dice do NOT deliver what they promise

10 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good prices and Customer Service

Very good prices and very good customer service. What's not to like? They have occasional very good flash sales of heating oil but otherwise don't hassle you with texts and promotions all the time. Recently had an issue I needed to discuss and found them to be quick and efficient

12 de marzo de 2024
Opinión espontánea

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