contact them and everything is fixed in less than 24h
I had problems with the proxy I bought and was hard to find someone to fix it, but finally did it and in less than 24h everything was working, looks like they also fixed the contact stuff bc they were having problems with it.
so now they fixed the proxy problems and also the extra charged stuff. it works fine with no limits and now I can really say there is someone to contact for anny issue you may have. ty team :)
Respuesta de Digiproxy
Hello,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
What you've described is not the level of service we aim to provide. We understand how frustrating it can be to experience issues with a proxy service, especially when it affects a static residential IP and communication channels appear unresponsive.
We would like the opportunity to investigate this matter thoroughly. Issues related to IP assignments, renewals, or account access can often be resolved once our team reviews the specific order details. If you are still experiencing these problems, please contact us directly with your order information, and we will prioritize reviewing your case and assisting you as quickly as possible.
We take all customer concerns seriously and are continuously working to improve both our support responsiveness and platform experience.
Thank you for bringing this to our attention, and we hope to have the chance to make things right.
Edit: Please contact us at: Digienterprise@protonmail.com, bull Fanta on Telegram or mention this review in live chat, we’ll get to you as soon as possible to resolve this matter. Thank you for understanding.
Best regards,
Digiproxy Support Team
