I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Ver más
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Consulta las opiniones de los clientes
Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Ver más
Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Ver más
La empresa ha respondido
Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Ver más
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Información sobre la empresa
Escrito por la empresa
Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!
Información de contacto
13 The Rise, TN13 1RG, SevenOaks, Reino Unido
- 033300155156
- help@digitalhomeuk.com
- digitalhomeuk.com
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219 opiniones
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I still aint got my Internet instored
22 de agosto de 2022
Respuesta de Digital Home
Dear Ms Colley,
Unfortunately additional network build work is required and our access network partner, CityFibre is working hard to resolve this, however, this is taking longer than anticipated and if we had known we would not have marketed to you as services ready. We have provided updates across the time taken to resolve and will continue to do so.
Respuesta de Digital Home
Dear Mr McCarthy,
We are investigating as to why the CityFibre engineers were not able to complete the installation on the day which led you to cancel the agreement.
We are working tirelessly with our access network partner CityFibre to continuously improve the systems and communications to enable us to communicate proactively with our customers around installation issues
It is a shame that you did not bear with us to experience the benefits of a full fibre to the home connection
The installation went very well
The installation went very well, but noticed I'm not getting the 900mbps I was led to believe, I'm only getting about 10mbps,and finding it hard to get in touch
19 de agosto de 2022
Respuesta de Digital Home
Mr Lucas, Great that the installation went well.
Wow, there is clearly an an issue with the set up of the in-home Wifi.
We are confident that the full 900Mbps+ internet access service is being delivered. I will call you to trouble shoot what the in-home issue may be that is impacting your service.
Apologies that you had issues in getting through to us. Great news is that we have now invested in growing and training the Service Team and extended contact hours to 7 days a week.
installation
Although the initial installation did not go according to plan, they could not have done more to put it right! The problem was the with the contractors not digital home anyway but they still made sure it was installed correctly and in the end was a brilliant job. The new contractors who came up made a fab job too.
18 de agosto de 2022
Respuesta de Digital Home
Thank you for sharing and we are delighted the improvements are showing on our communications. The installation experience is one we are working incredibly hard to improve for all customers. Welcome on board.
Terrible
Terrible. The installation failed 3 times and in this time (over a month) I was still paying for a service I wasn’t receiving. It then worked for a while - but coverage upstairs was shocking, said they would sort a booster and haven’t. Then the entire thing went down for a day in June. Said they would have it back up and running by X missed that, it finally came back up again. Customer services are slow to respond. You’d be better off paying for a pigeon. Also, still waiting for this booster to get anything upstairs!
18 de agosto de 2022
Opinión espontánea
Respuesta de Digital Home
Dear Ms O-Gorman, Apologies that the installation experience was not smooth. We are actively working with the CityFibre Access network team to refine their processes, systems and communications so that we can more proactively communicate with our customers during the installation process
The failure to send a booster was a personal error, mine I am afraid. I do apologise for that. I acted to resolve this yesterday. There were two back to back faults, highly unusual, that were linked to both main network and street level access which we knew were frustrating but believed we had responded to and communicated across reasonably.
First few days of installation the…
First few days of installation the internet was running amazing now all of a sudden my router keeps restarting its self about 10 maybe more times a day even whilst I’m gaming on my ps5 I can’t! Keeps telling me internet connection lost
15 de agosto de 2022
Opinión espontánea
Respuesta de Digital Home
We do apologise that there has been some issues on certain routers. A replacement was ordered and delivered yesterday which will resolve the issue. We trust the team contact level has been acceptable.
Absolutely disgusting as I had…
Absolutely disgusting as I had broadband fitted over a month ago and still don't have it working ridiculous
15 de agosto de 2022
Respuesta de Digital Home
Infrastructure issues within our access network partner, CityFibre's network are identified which cannot be rectified quickly, as a result we marketed services ahead of CityFibre's ability to deliver. We have tried to alleviate through provision of temporary mobile broadband. In this instance the build work is significantly behind expectation, something we are working hard with our access partner to avoid in future but we know it has had a significant impact in this case.
Never had a problem with this internet…
Never had a problem with this internet so far and so happy with it
15 de agosto de 2022
Respuesta de Digital Home
Am delighted to add this is the consistent delivery for the vast majority of our customers. Many thanks for sharing.
Very bad experience
Very bad experience, have had for few weeks now and was promised 900mbps both upload and download and barely get 50mbps and even when I do get more the internet keeps breaking off and on while on a call.
Also there is no provision for parental guide in terms of keeping children safe on the internet.
Just not good for me.
13 de agosto de 2022
Respuesta de Digital Home
In this instance, we disagree. After the issues you raised we visited and verified with you present that speeds and connection were fine, obtaining 600Mbps+ mobile devices. While we do not have an online surfing/website restriction service, this means our product may not be suitable for your. We are taking action mutually to conclude this.
Must apologise to my internet provider…
Must apologise to my internet provider digital home … they came back to me and were most helpful … they tried everything to get me at full speed internet and I was not happy with them … the end result was my equipment was faulty and got sorted out … now my internet speed is amazing and I feel a fool … so again sorry digital home ! Really happy now . 😃
10 de agosto de 2022
Opinión espontánea
Respuesta de Digital Home
Many thanks for this and we do totally understand how frustrating change is, when something works and then it doesn't. Digital Home does not restrict or cap bandwidth, while the change to full fibre means we encourage full reset of network settings across all devices, sometimes devices or software versions may conflict of a while! Delighted everything was resolved and well supported.
Ordered broadband only for them to turn…
Ordered broadband only for them to turn up on install day to tell me it’s not even available in my street!!!!! After cancelling virgin now left with no internet at all!!!!!! Telling me it will be months before they install !!!!!!! Avoid at all costs!!!!
10 de agosto de 2022
Respuesta de Digital Home
We hugely regret every time we are unable to fulfil a customer connection. The impact is severe for which we apologise. The business is working with our access partner to try to prevent this from happening. Delivering the full fibre is a 100% alternative connection to the home and is in parallel to existing copper based broadband services.
Still waiting to be installed
Still waiting to be installed, even though this is still waiting to be resolved digital home have been amazing to support us while we wait for housing management to sort the building so digital home can install what needs to be installed. My advice will be if you rent your home and it has limited access due to being in a block of flats/maisonettes and is an old build you may have to wait on your landlord or housing association/Council to adapt the building for the installation to go ahead. We have been given a 4-6 week deadline and are being updated weekly on where the process is at.
10 de agosto de 2022
Respuesta de Digital Home
Hi Sonya, we share your frustration. We understood that the engineers on the original appointment day highlighted that unfortunately additional internal cabling work was required to be able to complete your connection. This work is challenging (in terms of both location and type). It is unfortunately also dependent on the building management team providing approval. We have previously confirmed that the delays were subject to to this approval and are awaiting an additional survey result (completed) as to how we can unblock this delay. We will strive to improve on our communications and we regret that your building management team are compounding the connection delay. Regards Paul
Very good service so far
Very good service so far. First month as a new customer. Will see…
10 de agosto de 2022
Respuesta de Digital Home
Excellent and we will continue to invest as we grow to maintain a great network performance and service experience. Thank you for sharing and welcome to our hyperfast broadband community.
Problem rectified
After a really bad start and a number of phone call. Digitalhome have managed to turn things around.
My original review was to avoid.
Now they are training new staff and doing all they can to rectify issues ASAP.
Well done digitalhome.
Looking forward to the future!
31 de julio de 2022
Respuesta de Digital Home
Hugely disappointing and we will engage further. We have resolved with our access network partner the problem that caused your initial delay in gaining online service. An issue we provided compensation for. We have had some issues routing queries as we expanded team capacity. We clearly need to provide additional verification of bandwidth and performance, against your measurement context.
Does exactly what it says on the tin!
Had the service for a couple of weeks now. Installation was a timely and very smooth process, everything worked, speeds were as promised and the only minor technical problem we had was sorted in a few days with excellent communication from the company troubleshooters.
27 de julio de 2022
Respuesta de Digital Home
Great feedback and thank you for sharing. We continue to invest to improve as we grow and delighted you have enjoyed. Welcome onboard our hyperfast broadband community.
No one turned up - twice
Promised a great service. No one turned up to install last week. Rescheduled today. No one turned up today. Can’t get hold of them. Our contact doesn’t work for them anymore. I have taken 12 hours off work for nothing.
25 de julio de 2022
Opinión espontánea
Respuesta de Digital Home
We work to constantly enhance the installation appointment communications and experience. We understand the frustration caused and time demands being requested relevant to each failed appointment. There is normally a root cause, either an incorrect contact number or email, while errors do happen. Wherever possible we endeavour to correct any issue and resolve matters.
I am very happy with digital home the…
I am very happy with digital home the guys that came to set it up was very good and didn't take long at all I would recommend it to others
25 de julio de 2022
Respuesta de Digital Home
Many thanks for sharing. Delighted with good performance and welcome onboard
I am a very happy bunny
I am a very happy bunny. The two engineers were very polite and quick and I am happy with the service that I'm being provided.
18 de julio de 2022
Respuesta de Digital Home
Fantastic, thank you for sharing and appreciate the highlight on the installation teams.
This was a complete disaster for us
This was a complete disaster for us. We could not get a Wi-Fi signal for longer then a few minutes even sat by the router. Phoning almost daily trying to get it sorted. Did everything they asked us like deleting cache from tvs etc all to no avail. Spoke to some nice people but at the end of the day two months down the line after already paying for one month for nothing I gave up. Got virgin back in and hey presto everything is working
No deleting cache etc. I firmly believe it was a duff router but who am I to say they know best
18 de julio de 2022
Respuesta de Digital Home
We are working to resolve some issues on the national roll out. We appreciate your working with us to try to resolve and appreciate in this instance we were unable to turn it around within a reasonable time frame.
Their door knockers are unprofessional…
Their door knockers are unprofessional pests
18 de julio de 2022
Opinión espontánea
Respuesta de Digital Home
We have requested further information so we may improve training and experience given.
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