Amazing Experience with DIMA
Amazing Experience with DIMA, my package was lost and got sent right away a new pair. Definitely recommend! Thank you.
1 de abril de 2026
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Información sobre la empresa
Escrito por la empresa
DIMA Eyewear—where style meets quality without breaking the bank. We're a Direct-to-Consumer brand redefining eyewear with celebrity-inspired designs, top-notch quality, and affordable prices. Elevate your style with eyewear that goes beyond expectations. Welcome to a new era of fashionable, accessible eyewear.
Información de contacto
244 Madison Avenue,Suite 1666,New York, 70510-3144, New York, Estados Unidos
- 3377846361
- support@dimaeyewear.com
- dimaeyewear.com
3,4
Medio
5 opiniones
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I got 3 tortoise acetate sunglasses from DIMA Eyewear
I ordered three different pairs of tortoise acetate sunglasses from DIMA-Eyewear on April 2nd, 2026. The package was delivered to a DHL Packstation in Germany on April 11th. So, the delivery from China to Germany took nine days. I find this shipping time very reasonable.
Today was the first time I wore these sunglasses in the sun, and unfortunately, I noticed severe glare and reflections. It's so bad in the sun that these sunglasses are practically unwearable. To find out why, I took them to a reputable optician for an inspection.
The optician explained that the flat lenses are the cause of the intense glare and reflections. He also raised concerns about the UV protection offered by these sunglasses.
The frames, hinges, and temples seem fine, and I like the look of them. However, this doesn't help because the most important part of sunglasses—the lenses—is unusable.
I've already filed a complaint with Dima regarding all three pairs of sunglasses and am waiting for their response. If I don't receive a reply, I'll have to use PayPal Buyer Protection. I've given the company seven days to get back to me.
Update from April 16:
After filing a complaint, DIMA offered me a partial refund of 50% (USD 78). As part of this refund, they asked me to remove my review here on Trustpilot. However, the fundamental problem with the lenses still persists. Even after deducting the 50% refund, I still incurred a loss of USD 78 for three pairs of "sunglasses" that are unusable in the sun due to the defective lenses.
Sincerely,
Christian from Germany
11 de abril de 2026
Opinión espontánea
If I ever received the glasses I might…
If I ever received the glasses I might have a review on them.. 😩
2 de febrero de 2026
IMA Eyewear delivers top-notch quality…
IMA Eyewear delivers top-notch quality sunglasses paired with exceptional customer service. I'm impressed by their stylish, well-made frames and lenses that offer excellent UV protection. Their team is responsive and professional, making the buying experience seamless. Highly recommend!!!
17 de julio de 2024
Respuesta de Dima Eyewear
Thank you so much for your kind words and glowing review! We’re thrilled to hear that you’re enjoying your new sunglasses and that our team could make your experience smooth and enjoyable. It’s wonderful to know that our commitment to quality and customer service is resonating with you. If you ever need anything else, don’t hesitate to reach out. Thanks again for the recommendation!
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