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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My dog absolutely loves these Serrano ham bones...and they are also beneficial maintaining healthy teeth & gums. Great product, fair pricing/good value for money. And, such a bonus receiving deliv... Ver más

Valorada con 5 estrellas sobre 5

Great site, good professional set up. I ordered 2 packs of Advantage flea treatment for my cats, I checked several sites for these items but this was the cheapest and it also gave free delivery within... Ver más

Valorada con 5 estrellas sobre 5

Just placed my 1st pet order with this company & it certainly won’t be my last, the communication received about delivery was great & the postage was super quick as well as much more competitive pric... Ver más

Valorada con 5 estrellas sobre 5

I am extremely pleased eith this company. I buy my dogs Burgess dog food from them every month. I have never been disappointed. The customer service is great. They inform me the order is being... Ver más

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4,7

Excelente

TrustScore: 4.5 sobre 5

451 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Waste of time ordering.

Waste of time ordering from this company. No use sending messages to say "Label created" days past the anticipated despatch time. Plus they send a message asking for a review??? Item not even despatched and you want a review??? Well, here is your review.

PS: Says "unprompted review" - how can that be when this company sent an email requesting a review prior to even sending the order???

23 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Please do not use this company

Please do not use this company. I ordered some dog food and it didn’t come on time. I tried to stop it on the day I ordered it and they said it had already left. Don’t believe them they are desperate for money so the order arrived and I messaged them got ignored then they send me a returns label only to put in the packet. They have not sent me a postage label to send the Food back. don’t use this company please. They’re bad people

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The original item was damaged by the…delivery company

The original item was damaged by the delivery company. Upon contacting Direct4pets they handled and resolved the matter very quickly, efficiently and with professionalism. A replacement was received within 24 hours.
Fantastic item, good quality and competively priced.
Delighted with the item and the service.
Highly recommend.

31 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Had 2 defective packets of dog food. Direct4Pet were brilliant, firstly sending a new packet express while we were away from home, then replacing the defective ones when we were back.

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Thanks for the great service, I received the item I ordered quickly and with free postage. No issues at all which means I am now a returning customer.

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company to deal with

Great company to deal with. I had a problem with my order not being delivered (courier company at fault) and direct4pet responded immediately to my email and got a replacement order delivered to me the next day using a different courier. The customer service department are one of the best I've dealt with for a long time. Additionally their prices are very competitive. Would not hesitate to recommend.

26 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best company if you're bad at math symbols!

I order Advantage flea treatments from them and they spotted that I'd accidentally selected the option for cats over 4kg and my cat is 3.1kg so they canceled the order and explained why. HUGELY appreciate this and I have revised my knowledge of the greater and less than symbols (aaaaaah!!).

23 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Kong safety tether - great service

Great service from initial enquiry as I was looking for an item that was very difficult to get hold of. They physically checked they had the item before I ordered it and delivery was very quick too. Thank you :)

20 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Using this company for the first time…

Using this company for the first time flea treatment for my dog the prices are great customer service excellent I ordered the wrong dose they contacted me to amend my order rather than send the order which I wouldn't b able to use 😊

14 de octubre de 2025
Opinión espontánea

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