Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver más
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Consulta las opiniones de los clientes
Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver más
I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Ver más
Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver más
La empresa ha respondido
3,4
Medio
298 opiniones
Invita a los clientes a opinar
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Respuesta de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Respuesta de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No delivery update
No delivery update, no tracking number and zero communication with the team, phone number doesn’t work and unable to email as it’s incorrect too.
6 de abril de 2024
Respuesta de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Just ordered
13 de abril de 2024
Respuesta de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
No email with order number and no store…
No email with order number and no store to pick item up .
5 de abril de 2024
Respuesta de Directflooring
Hi Christopher, The team have been attempting to contact you for a number days now on the phone number provided, an email was also sent however we have had no response. If you could kindly contact us on 0800 085 9922 - Thank you.
Laminate flooring and beading
I was very happy with my purchase but I ordered beading for my floor and was sent the wrong thing and when I went on your page to try and return it I was told it was up to me to return it, paid £40 for it and it is going to cost me over £20 to return which I think is ridiculous,saying that the flooring is excellent quality and was delivered within a 3days.
4 de abril de 2024
Respuesta de Directflooring
Thank you for taking the time to leave us a review. We appreciate it!
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Website easy to use and found what I…
Website easy to use and found what I was looking for straight away.
10 de abril de 2024
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Early delivery
I've re-done review as we received the flooring today !
Absolutely no contact though not even a confirmation email but it came early so can't really complain.
7 de abril de 2024
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Respuesta de Directflooring
Hiya, A confirmation email had been sent to the email address provided at the purchase time / also when it had been shipped. I have resent your invoice for you. We hope you love your new Flooring, Thank you!
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it!
Quick delivery
Quick delivery, the flooring Is amazing for the price, easy to install.
21 de marzo de 2024
Respuesta de Directflooring
Thank you so much kirsty for taking the time to leave us a review, we really appreciate it!
Crap delivery no time slot waited in…
Good product but Crap delivery no time slot waited in two days for it to come at 6pm
27 de marzo de 2024
Respuesta de Directflooring
Hiya, We do advise a standard weekday Delivery is 2 - 5 working days, However i can see this was delivered within 2. We can only apologise for not providing an ETA as i know this would have been beneficial. We will be sure to pass this on. Thank you.
Easy to Order and Collect
Great selection, great price range, easy to order and when we went to collect, staff (lady and gentleman) attended to us right away and couldn't have been nicer. Sorry I didn't remember their names.
19 de marzo de 2024
Respuesta de Directflooring
Thank you so much for taking the time to leave us a review, we really appreciate it! We will be sure to pass on this feedback!
Respuesta de Directflooring
Thank you so much Lindsay for taking the time to leave us a review, we really appreciate it!
Customer service not great from outlet…
Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?
1 de marzo de 2024
Respuesta de Directflooring
Thank you for your review! We appreciate it so much! Thank you.
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