DirectShopfittings Opiniones 

279
•
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Good prices and communication, but delays in dispatch for a second time running. That said the company did keep me updated by email

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Free standing clothing rail. Prompt delivery within the time frame stated. Very fair pricing for a product that was accurately described. A good, solid piece of equipment….no frills but sturdy a... Ver más

Valorada con 5 estrellas sobre 5

Purchased 2x garment rails, plus 12” extension, great height for longest dresses. Initially I had issues with castor wheels dropping out, but after weight of clothes applied, the wheels stayed within... Ver más

Valorada con 5 estrellas sobre 5

Couldn't believe how easy the website was to use. Ordered online and arrived 2 days later. Fantastic service. The products were exactly as pictured and described. The price was amazing and hopefu... Ver más

Información sobre la empresa

  1. Proveedor de equipamientos
  2. también en la categoría
  3. Mayorista
  4. Tienda de estanterías
  5. Tienda de muebles de exterior

Escrito por la empresa

⭐️ DirectShopfittings is the UK's trusted, top-rated supplier of comprehensive shop fittings and essential retail display equipment. We provide exceptional value and excellent customer service to businesses nationwide. Our extensive range includes high-quality Clothes Rails, stylish Mannequins, versatile Slatwall and Gridwall systems, durable Chrome Wire Shelving, and essential POS supplies. Whether you are fitting out a new boutique, refreshing an existing store, or simply need more garment rails, you'll find competitive prices and fast, reliable delivery. Trust the experts for your retail needs. Shop DirectShopfittings today!


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

279 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,3

Todas las opiniones

(279)

15 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

I don’t know yet

I don’t know yet - I’ve been asked to review before even receiving a dispatch email….let alone product arrival. Only ordered 2 days ago.

5 de diciembre de 2022
Logotipo de DirectShopfittings

Respuesta de DirectShopfittings

Good morning Vicky
Many thanks for your recent order and feedback.
Apologies for the overzealous request for your review.
There appears to have been a batch of review requests emailed based on the order date over the weekend, and not the despatch date as it should be.
I am sorry about this but appreciate you bringing it to our attention as it has enabled us to act on it.
With regards to your order, I am pleased to advise that this was despatched for you yesterday on a FedEx Next Day Service and should arrive with you today.
I hope that this helps, but if we can be of any further assistance, please do let us know.

Best Regards
Lee Noble
DirectShopfittings

Valorada con 5 estrellas sobre 5

Highly recommended

Great service, they do care about their business. Sorted problem for me efficiently, would highly recommend this business.

24 de noviembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

I ordered my items, and was kept up to date. My order arrived next day after I was told it would be posted. Great service

6 de octubre de 2022
Logotipo de DirectShopfittings

Respuesta de DirectShopfittings

Good afternoon Tracy

Thank you so much for your recent order and kind feedback.
It is really appreciated when our efforts are recognised.
If we can be of any further assistance, please do let us know.

Kind Regards
Lee Noble
DirectShopfittings

Valorada con 1 estrellas sobre 5

An absolute calamity of a transaction.

An absolute calamity of a transaction.
1.Took my money for a job I had to do with a next day delivery then the next day said not in stock for 5-7days (anyone heard of a term currently not in stock or epos)
Emailed back for refund to purchase elsewhere due to job no reply so called on the telephone.
Offered me a different colour at no extra cost as long as it was here next day for job.
Waited in all day for FedEx delivery who rekoned had tried to deliver but not in, which was a lie and have cameras to prove it so chased up FedEx all day who called their own driver a liar and to get him out same day but again never turned up again.
Called direct shop fittings back to inform them and they say its tough luck nothing to do with them we just employ them to deliver.
"still not arrived another day later as yet"
A days money lost curtousy of Comedians.
You live and learn every day.. If your reading this don't entertain them.

5 de octubre de 2022
Logotipo de DirectShopfittings

Respuesta de DirectShopfittings

Good afternoon Peter
Thank you for your recent order and feedback
I am sorry about the discrepancy shown our stock levels of the A2 Snap Frames ordered.
Since introducing these items to our range, they have proven extremely popular and stock has been moving very fast across various channels.
In such circumstances we will always reach out to our customers to keep them informed and hopefully look at alternative solutions, such as different colour / finishes that may be available.
Although we were able to work with you in finding an alternative and ensure they were despatched on a next-working day service in time to meet your requirements, we were unfortunately let down by the carriers.
I understand that they attempted delivery the following day, at which point was disappointingly too late.
As a small team of people that are genuinely doing our best to provide a high standard of customer service, it is frustrating that we have both been let down by our third party carriers.

Kind Regards
Lee Noble
DirectShopfittings

Valorada con 1 estrellas sobre 5

Unusable Rails

I ordered 4 heavy duty 6' garment rails and 1 heavy duty 5' garment rail. They were not cheap. They came next day, which was impressive, but when I opened the unusually small boxes today, I realised that they were all incomplete. Every single item did not have its set of 4 wheels and was missing the most important component, the rail that holds the garments! Not sure how they expected me to use these. I needed them for today, so what I received, although timely, was useless. Had they had any sort of quality control they would have noticed that the box size could not have contained a 6' metal bar as it was a short and wide box. I am guessing there is little to no quality control happening at this company. Will not be returning.

1 de octubre de 2022
Logotipo de DirectShopfittings

Respuesta de DirectShopfittings

Good afternoon Charlene,
Many thanks for your order and feedback.
As discussed, the top rails and wheels for the larger garment rails are packaged separately to the main body and all items were despatched as required.
From our calls, I understand that your neighbour had accepted the parcel containing the wheels and top rails and these have now been located. I am sorry that we were not given the opportunity to investigate this for you in the first instance but am pleased that the issue has now been resolved.
If we can be of any further assistance, please do let us know.

Best Regards
Lee Noble
DirectShopfittings

Valorada con 1 estrellas sobre 5

Not happy …

Well I made the order because you said it was in stock .you took the money then emailed me the next day to say you don't have it stock and said it will be hopefully delivered in the next three weeks when I needed the item for the next week .so pretty disappointed. And I haven't heard a thing from you since

2 de septiembre de 2022
Logotipo de DirectShopfittings

Respuesta de DirectShopfittings

Good afternoon Steven
Many thanks for your recent order and feedback.
I am sorry about the delays experienced with your order and for any disappointment this has caused.
The stacking basket which was ordered are generally available from stock and ready for despatch, direct from the UK manufacturers.
It was only when your order was processed that we were advised that would be a delay in despatch. As soon as we were notified, we contacted you to let you know as we would always aim to keep you informed and updated.
Unfortunately, there were further delays in production due to machinery downtime and do apologise for not being able to provide more regular updates.
I understand that your basket has now been delivered and I do hope that the quality and finish is as expected.
Please do feel free to contact me directly if I can help with anything else.

Best Regards
Lee Noble
DirectShopfittings

Valorada con 4 estrellas sobre 5

Excellent item

Excellent item, good price. I owuld have given 5 starsif the box in which it had been packed was a bit smaller... I am sure it didn't need to be that big! But at least it was delivered in good shape.

12 de septiembre de 2022
Valorada con 5 estrellas sobre 5

I placed my first ever order and was…

I placed my first ever order and was over the moon with our products, email response was literally straight away and also spoke over the phone to them and extremely helpful. Thank you for a fantastic product and service and would highly recommend and will be back to purchase more
Thank you so much

7 de septiembre de 2022
Opinión espontánea

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