The Disclock I purchased did not fit as…
The Disclock I purchased did not fit as described in terms of it size followed the Sizing guide provided by the company so I returned the lock. The company received the returned item but it then took a further two days before they processed for refund , followed by another delay, before the refund was actually received via PayPal.
I sent several emails during this time and received the same response each time, stating that the refund could take up to five days. In reality, it took eight days from them receiving the lock back.
Overall, I found the customer service disappointing. There was very poor communication or sense of urgency, and at no point did I feel that anyone was particularly interested in resolving the issue promptly. The whole process was unnecessarily frustrating and took far longer than it should have.








