Divan Factory Outlet Opiniones 

423
•
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Wish I’d read the negative reviews but seeing as the majority were good I thought it would be ok, I thought wrong. The best part of the whole experience was the lovely delivery team. Whe... Ver más

Valorada con 5 estrellas sobre 5

My husband and myself decided on a whim we needed a new bed on a Thursday night, came across The Divan Factory on Google and liked the price so ordered it there and then. By the next morning we had... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I can’t praise this company highly enough. We are delighted with our single bed with trundle but as much as anything I was impressed by Amar and his mate who delivered it. He kindly let me know that o... Ver más

Valorada con 5 estrellas sobre 5

Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. también en la categoría
  3. Tienda de colchones

Escrito por la empresa

Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

423 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 10% de las opiniones negativas

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4,2

Todas las opiniones

(423)

74 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I've had one of the worst experiences…

I've had one of the worst experiences with this delivery in my life. I had to open a PayPal claim in order to get a refund. Lots of time and energy wasted. They kept on promissing a delivery, missing that delivery date, coming up with excuses and never calling back.

13 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very strange

Very strange. Despite the good reviews, my bed hasnt been delivered and none of the contact nos will answer, so as far as i am concerned customer services is non-existent.

2 de agosto de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

My new bed

I am generally quite pleased with my new bed it is nice and isn't wobbly at all, just what I ordered. The headboard is lovely and supportive. The only complaint I have with it is that it does tend to bend in the middle slightly and generally doesn't feel quite as sturdy as what was promised but it's still quite good.

The customer support was some of the best I've seen, very quick responses to any issues raised and a nice delivery driver.

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very bad company with no customer services

Ordered a bed, but no delivery date nor details were sent
And of course I haven't received the bed.
Tried to contact them via Email, phone, whatsapp (every contact method on their website), but no reply.

Update:
Received bed after submitting refund complaint through bank (not sure if this what made them deliver the bed)
However, none of the comapny contact methods were replying

20 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great no nonsense service

Great no nonsense service. Single bed was lightweight. beautifully upholstered in a vibrant purple, and delivered on the day the arranged day. Text communication was productive with both the DFO and the delivery drivers.

24 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Awesome experience!

I had a very awesome experience with this company. After choosing the bed base I couldn't decide the material colour so I asked for some swatches that were sent really quickly. Finally I decided the colour after a lot of deliberating. Then we had an issue with how high the headboard should be but I was able to message the company and give the specific height I required. This was so helpful. The bed was then delivered on the Tues, 3 days later. It arrived very well packaged and the bed looks amazing. The colour is a perfect match. The company gave me an extremely efficient service. I'm one happy customer who would definitely recommend this company.

29 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great!

Delivered on the day requested, friendly and efficient delivery drivers and installers! Thank you

15 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Came in time

Came in time. Nice sleep with new Royal poket sprung single mattress. Good quality. I'm very happy.

14 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful ottoman divan bed with head and foot boards

This process was easy from ordering to delivery. The guys that came to deliver were very friendly and smiley. It was a very hot day and they worked very hard. They removed two adjustable single beds and mattresses, brought in the new bed and assembled the bed and took the rubbish away.

The only small criticism I have was that I was not sent tracking or delivery information. It was only when I asked in a message that I was told. Having said that the delivery was very quick and on a Sunday. Will definitely use again should the need arise.

13 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service, from Divan factory Outlet

Great company to buy a bed from, free material swatches, then ordered bed last week it arrived today, good quality product well wrapped and delivered by two friendly men who carried it up stairs to a room of my choice. Cant fault Excellent

11 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy company to deal with

Easy company to deal with. Kept informed with delivery days and times. Delivery guys were very pleasant Great price for headboard. Would use Divan Factory Outlet again and would recommend too.

9 de julio de 2025
Opinión espontánea

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