So much for lifetime replacement!
My dog's collar broke and I was advised that there was a $50 charge, unless it was less than 2 years old. When I purchased this product I was assured that it came with a lifetime replacement and no mention of a less than 2 years old policy.
I haven't had a chance to go back and pull the original agreement, but I will. Also, I was never advised of any change in policy prior to this incident.
I will be doing additional reviews of this bait and switch tactic.
Update:
Dealer reached out. I still contend there was no mention of time frames, such as the "free replacement withing 2 Years." or "dealer service charges" and shipping and handling. I don't mind paying any incurred shipping cost, if I'm unable to pick it up, but let's face it, a $50 fee is rediculous.
While I'm at it, let me say that the digital service extremely sliw and usually reports any issues with the equipment after I have already resolved it, including warnings of Pets pushing the limits of the perimter or breaches. Another example is no warning of a low battery until after battery is dead and by then I have already replaced it because I saw the light change colors. This may be the last time I bother with future DogWatch Products or repairs.
