You never get your money back
This is the first time I have ever written a review on a company but I am so fed up of DOOA that I just wanted to warn people. I moved to Germany and ordered some goods. They were delivered quickly but a box of hairsprays was missing.
I agreed that DOOA could credit me the outstanding amount towards my next order.
I never ordered from them again as I found a supplier here in Germany.
Since then I have tried many, many times to get back my money. They just keep saying they get back to me but they never do.
For such a big company to take money for goods they do not supply and then to refuse to reimburse the customer for the non-supplied goods, is a disgrace. I have given them the benefit of the doubt for long enough. Changing their name to DOOA Beauty doesn't change their abysmal customer service and dodgy business practices.