Doordiscounter (Otto & Sohn USA Inc.) Opiniones 15

TrustScore: 3.5 sobre 5

3,3

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Información sobre la empresa

  1. Tienda de puertas

Escrito por la empresa

Doordiscounter.com: Your Destination for Unique, Handcrafted Interior Doors Explore a world of exceptional craftsmanship at Doordiscounter.com, your one-stop shop for premium quality, handmade doors. Our diverse selection ranges from traditional wood barn doors and elegant glass sliding barn doors, to the functionality of closet bypass and pocket doors. Looking for a modern touch? Our pivot doors make for a standout addition. Or, immerse yourself in the intricate designs of our interior wood doors with glass inserts. Each piece is crafted with precision and attention to detail, promising both durability and aesthetic appeal. Redefine your space with us - all at an affordable price. Step into your ideal home with Doordiscounter.com.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

15 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I ordered sliding glass doors for an…

I ordered sliding glass doors for an office from Omar who led me to believe made in Florida. I waited 8 weeks to get doors. I called several times and he said he will check with production. They were really on a ship from China.Very deceptive and dishonest
glass arrived and Chinese supplier got the width wrong so did not fit. I was out $2500 . They push you to customer service Estefany who does nothing and takes no accountability
I did not want product from China. They are an importer and distributor who pretends they manufacture in USA

13 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wrong color and took 3 months to arrive

Wrong color. The door is completely green, which does NOT match the picture on the website. During the checkout process, there is no option to "choose" the color of your door (green standard vs. white/frosted). This is buried in the legalese text, so that's complete BS. Also the door took 3 months to arrive, not 1. Completely unsatisfied, hope they go out of business.

30 de octubre de 2025
Opinión espontánea
Logotipo de Doordiscounter (Otto & Sohn USA Inc.)

Respuesta de Doordiscounter (Otto & Sohn USA Inc.)

Hi, thank you for your feedback.

We would like to clarify a few important points regarding your order:

The product page clearly states that the door comes with standard green tempered glass. If a customer prefers extra-white (ultra-clear) glass, this must be requested before placing the order, as it is a different material and has a different cost.

Regarding the delivery time:
At checkout, the website provides an estimated production time of 30 to 35 business days, plus shipping time.
All of our doors are made from scratch once the order is placed — this means we cut the glass, drill it, temper it, apply the design, complete quality inspection, and then pack it securely for shipment.
Because these are not pre-made doors, production and delivery times can vary.

We understand delays can be frustrating, but we always aim to deliver handcrafted, made-to-order products with the highest quality.

If you need assistance or wish to discuss your order further, we are here to help.

Valorada con 5 estrellas sobre 5

Excellent customer service !!

Excellent customer service !!! I ordered the doors for my children's rooms and my wife was fascinated by the quality of the doors, 100% recommended.

1 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience with this business

Great experience with this business! The customer service was exceptional friendly and helpful every step of the way. The door I purchased looks amazing and is high quality. Highly recommend them for anyone looking for excellent products and service!

7 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The quality of the door is outstanding

The quality of the door is outstanding, and it fits perfectly in the space. It has transformed my pantry area into a stylish feature of my home rather than just a functional space.

7 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently purchased a sliding door…

I recently purchased a sliding door from this fantastic company, and I couldn't be happier! The modern design of the door is simply stunning and has completely transformed the look of my space. It adds a sleek and contemporary touch that I absolutely love.

7 de noviembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bait & Switch Pricing @ Door Discounter

Door Discounter
Shared with Public

Door discounters let us down!
After purchasing an etched glass shower panel for our Maui home they sent me a confirmation of the sale for $951.70 which stated FREE DELIVERY Great!!
Within 24 hours I received an email indicating a new charge of $500 for shipping and then later it changed to a $900 charge for shipping cost. Alarmed by this I cancelled the order immediately. I sent numerous emails to their company and also to their facebook page messages . We also left a message on their store phone to make sure the cancelled order was addressed immediately. They admit they received my messages but now they won't give me a full refund. As of yesterday, they are charging a 3% cancellation fee. And then today they sent another email stating we owed a $50 fee for processing the glass. This is ridiculous! The amount owed to this company keeps changing and to say they have not been cooperative is an understatement. As a matter of fact the customer service associate (I.R.) hung up on us two times. What ever happened to the customer is always right?
Buyer beware!

30 de agosto de 2024
Opinión espontánea
Logotipo de Doordiscounter (Otto & Sohn USA Inc.)

Respuesta de Doordiscounter (Otto & Sohn USA Inc.)

Dear Terez,

Please be aware that Hawaii is a small island located near Asia, and although it is a U.S. territory, it may incur additional charges. Our policies regarding this are clearly outlined, and we strongly recommend reading the policy details before placing an order on our website.

If you have not read it yet, we encourage you to familiarize yourself with our policy:

https://www.doordiscounter.com/pages/shipping-policy

Concerning the charges please know that you have 48 hours to cancel your order. Once we start crafting the door from high-quality materials after the order is placed, you will receive a new door, not one that has been in the showroom for years. If the order is not canceled within the specified timeframe, and we've already prepared the materials, there will be a 3% cancellation fee along with a $50 penalty.

Thank you for your understanding.

Valorada con 5 estrellas sobre 5

Quality Products at Great Price

The quality of our mirrored closet doors is perfect. They have a quality look and feel. The customer service was extraordinary, especially heping us with shipping damage beyond their responsibility.

I was pleased to find company that can make custom sizes with good crafsmanship.

The only disappointment was that delivery time took longer than promised.

30 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

EXTRAORDINARY

I have designed the entire dining room space with a deco/streamline flavor, and the door I placed at an opening right by the apartment entry door has created the perfect finishing touch. The quality of the craftsmanship is second to none! Thank you for creating such a lovely, well-built product. I'm delighted!

12 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

A Wonderful Closet Door

I just had to take a moment to express my absolute delight with my new closet door, and I owe a huge thank you to Estefany for her incredible assistance throughout the entire process. From start to finish, Estefany's expertise and support made all the difference. I just love it. The quality, design, and functionality are simply outstanding. It has truly transformed the look and feel of my space, adding a touch of elegance and sophistication.

18 de octubre de 2023
Opinión espontánea
Logotipo de Doordiscounter (Otto & Sohn USA Inc.)

Respuesta de Doordiscounter (Otto & Sohn USA Inc.)

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you're enjoying your new closet door and that Estefany provided you with exceptional service. We'll be sure to pass along your kind words to her. We appreciate your business and hope to have the opportunity to work with you again in the future.

Valorada con 2 estrellas sobre 5

Door was not placed where I asked them…

Door was not placed where I asked them to place it which caused it to be saturated in water from the rain as well as came in with damages to it.

11 de octubre de 2023
Logotipo de Doordiscounter (Otto & Sohn USA Inc.)

Respuesta de Doordiscounter (Otto & Sohn USA Inc.)

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the improper placement of the door during delivery and the resulting water saturation and damage. First and foremost, we want to make clear our commitment to deliver our products in optimal condition. We continually strive to ensure that every item we ship meets the highest quality standards and is properly packaged for protection during transport. We sincerely apologize for any inconvenience caused by carrier mishandling. We value your confidence in our products and services, and we pledge to do everything possible to overcome these situations and ensure that future deliveries are made smoothly and efficiently.

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