Bought a groupon but ended up upgrading it after I talked to them and told them what I wanted. Interiornof the car was left spot less. Very happy with the quality of the work. Will definitely use agai... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great communication & pricing, easy to book and worked with my schedule which was short notice and did an incredible job!!! Highly recommend!! Will def be booking again for our other vehicles.
La empresa ha respondido
Update: I spoke with the one of the higher ups and will say I was quite pleased with the customer service and openness to feedback. The fact that they reached out personally was very much appreciate... Ver más
La empresa ha respondido
Angel from Down2Shine aims to please, she left my car looking brand new. Me car had not been detailed in 6 years and Angel came in flipped the script. Angel is very communicative and has an awesome pe... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We have: interior and or exterior services, ceramic coating, pet hair removal, package deals, subscriptions, and more
Información de contacto
1985 National Ave, 92105, San Diego, Estados Unidos
- 619-880-6796
- support@down2shine.com
- down2shine.com
Bought a groupon but ended up…
Bought a groupon but ended up upgrading it after I talked to them and told them what I wanted. Interiornof the car was left spot less. Very happy with the quality of the work. Will definitely use again
21 de marzo de 2026
This was my second time and I'll be…
This was my second time and I'll be coming back again, Angel was great
1 de marzo de 2026
Great work
Angel was communicative, flexible, and thorough, and got my car RIGHT. Definitely would book again and recommend the service!
16 de enero de 2026
Love this business
Love this business! Customer service is fantastic and scheduling is always super convenient.
18 de diciembre de 2025
The best car wash!
1 de noviembre de 2025
Great communication & pricing
Great communication & pricing, easy to book and worked with my schedule which was short notice and did an incredible job!!! Highly recommend!! Will def be booking again for our other vehicles.
16 de julio de 2025
Respuesta de Down2Shine Car Detailing
Thank you so much for the kind words! We’re thrilled we could accommodate you on short notice and deliver the level of detail your ride deserves. Can’t wait to get our hands on your other vehicles and make them shine like they’re fresh off the showroom floor. Appreciate the support! 🙌✨
Respuesta de Down2Shine Car Detailing
We truly appreciate your kind words, Steven! It's fantastic to hear that our mobile car detailing service met your expectations. Our goal is to offer outstanding craftsmanship and prompt service, ensuring every client is very happy with their experience. Hope to see you again when you need your next detail.
Great experience
Great experience, easy transaction, great service, and friendly staff!
20 de mayo de 2025
Respuesta de Down2Shine Car Detailing
Your positive feedback made our day! We're thrilled to hear that you had a great experience with our car detailing service, enjoying both the seamless transaction and the friendly touch of our staff. We strive to provide premium car detailing that not only enhances your vehicle's shine but also ensures a pleasant interaction. Hope to see you again when you need your next detail.
Great service by Angel
Great service by Angel! Fantastic customer service, very fast and efficient. Got rid of an unbearable smell out of my car and is now smelling wonderful.
28 de abril de 2025
Respuesta de Down2Shine Car Detailing
Delighted to hear about your fantastic experience, Alexandria! We're thrilled to hear that our mobile car detailing service made your car smell wonderful again. Our team takes pride in delivering fast, efficient, and premium detailing services right at your location. Hope to see you again when you need your next detail!
Respuesta de Down2Shine Car Detailing
We truly appreciate your kind words! Efficiency and offering great value are at the core of our car detailing services. We're thrilled to have you back for a second time and hope to see you again when you need your next detail.
Definitely would recommend
Definitely would recommend, got every crevice I thought would be hard to get. Very detailed which is greatly appreciated and will be sticking to them for detailing from now on🙂
19 de marzo de 2025
Respuesta de Down2Shine Car Detailing
We truly appreciate your recommendation! At Down2Shine Car Detailing, we're dedicated to providing detailed and thorough mobile car detailing services, ensuring every crevice is perfectly clean. We're thrilled to have earned your trust and look forward to maintaining your vehicle's shine. Hope to see you again when you need your next detail.
Respuesta de Down2Shine Car Detailing
Delighted to hear about your fantastic experience! It's wonderful to know that our team's responsiveness and attention to detail made an impact. Your support of our mobile car detailing service helps us keep shining brighter every day. We hope to see you again when you need your next detail.
This is the second time Angel has done…
This is the second time Angel has done one of our cars, our 2015 Prius looks brand new! It’s amazing what she can do! She is the best and will only being using her for the future. Thanks Angel!
1 de marzo de 2025
Respuesta de Down2Shine Car Detailing
Your positive feedback made our day! We're absolutely delighted that your 2015 Prius looks brand new after our car detailing services. We strive to provide the best luxury car detailing experience, and it's wonderful to hear you'll continue trusting us for your future needs. We hope to see you again when you need your next detail.
Always always happy with the service…
Always always happy with the service from Down2Shine!
26 de febrero de 2025
Respuesta de Down2Shine Car Detailing
thank you for your review!!!
Give her some time to get her business fully up and running before booking
While Angel was very responsive, helpful and friendly over text, I think she’s already losing sight of what’s important in her chosen industry. She showed up super late, came unprepared and didn’t even do a thorough job. She told me she’d be 5 minutes late then told me at 5 minutes past my appointment time that she was on her way and would be there in 20 minutes which was actually more like 30. Told me she was almost done which seemed odd since the outside of the car hadn’t been touched. After questioning her and confirming I booked both interior and exterior cleans she then proceeded to tell me the equipment she needed to wash the exterior was broken and she’d have to come back another day. Her website says she’ll clean the headliner upon request. I pointed out some small stains and asked if she’d work on them. They’re still there, seemingly untouched. There’s a lot of dust leftover in the vents and sand in the interior carpet. Windows are dirty and/or streaky. I will be transparent and tell you she deeply discounted the service and she came back to wash the outside like she said she would. But, I would’ve rather paid full price for a quality job. Sadly still on the search for a good detailer.
17 de febrero de 2025
Respuesta de Down2Shine Car Detailing
Dear Karen 5.0,
Thank you for your honest feedback. We sincerely apologize that your initial experience with our detailing service did not meet your expectations. We understand your frustration regarding the delay and the initial oversight with the exterior cleaning.
We acknowledge the miscommunication regarding the arrival time and the unexpected equipment malfunction that prevented us from completing the exterior service during the initial appointment. We understand this was a significant inconvenience, and we are taking steps to ensure better time management and equipment checks in the future.
Regarding the headliner, we did address the stains as requested. Due to the delicate nature of the headliner material, we used a gentle cleaning method to avoid damage. Any more aggressive cleaning would have risked destroying the material. We discussed this approach with you, and you agreed it was acceptable.
We are glad we were able to return and provide the complimentary exterior wash as promised. We wanted to demonstrate our commitment to making things right.
We are truly sorry that the interior cleaning did not meet your standards. We will be reviewing our processes to ensure a more thorough cleaning, including attention to detail in areas like vents, carpets, and windows.
We value your feedback and will use it to improve our services. We are committed to providing our customers with high-quality detailing and exceptional customer service. We hope you will consider giving us another opportunity to demonstrate our commitment to excellence.
Sincerely,
Mike Anderson
Down2shine Customer Relations Senior Manager
Thank you!
Angel has been the greatest with all the tips and tricks to keeping my car looking amazing in between washes. Thank you so much for always caring about keeping my car cleaned.
16 de febrero de 2025
Respuesta de Down2Shine Car Detailing
thank for your amazing review!
Respuesta de Down2Shine Car Detailing
thank you for the review!
Angel is amazing
Angel is amazing. She brought my car back to life. I feel like I’m saving a car payment. I highly recommend Down2Shine.
4 de enero de 2025
Respuesta de Down2Shine Car Detailing
thank you lila for your review it means a lot to us.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.