I am really disappointed. The unit stopped working right before an event where I planned to use it. This is now the third Doxy product I have purchased over the years, and unfortunately they seem... Ver más
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Consulta las opiniones de los clientes
It would be great if you had EU warehouse or at least provided clear information about additional costs like customs duties and 23% VAT. I got caught off guard by these extra charges, and it would h... Ver más
La empresa ha respondido
I received a great discount which was a no brainer in buying another Doxy. We're all feeling the pinch. It's a straightforward website, easy to navigate and a much bigger choice than years gone by... Ver más
La empresa ha respondido
The product it selfe is an amzong tool. But getting it New, and payed in a Premium price. Getting it allready scratched up-out of the box- was a disappointment in some degrees at first. But a really... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Please note: The reviews currently shown on this page relate to products manufactured and distributed by CMG Leisure Ltd, the former licensee of the Doxy brand. CMG Leisure Ltd went into administration in August 2025. Doxy is now under new ownership and management with Doxy 2.0 Ltd, an independent, self-funded company dedicated to rebuilding the brand and bringing production back stronger than ever. New, re-engineered Doxy products will launch in February 2026, designed and developed under the new Doxy 2.0 team. The Doxy Wand Massager remains recognised as Europe’s answer to the Hitachi Magic Wand – known for its deep, rumbly vibrations and precision engineering. The next generation continues that legacy, combining British design with upgraded materials, refined performance, and the same unmistakable Doxy power.
Información de contacto
Beeching Park, Kelly Bray Unit 8, PL17 8QS, Callington, Reino Unido
- 00000000000
- info@doxymassager.com
- doxymassager.com
3,6
Medio
358 opiniones
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Great customer service
Great customer service. They had a shortage of a particular component color. Offered to change colors to ensure it was received before Christmas but I choose to wait. After assembly was completed the expedited the shipment!
9 de enero de 2025
Respuesta de CMG Leisure Ltd
Dear valued customer,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
Never again
I bought this for my wife for a Christmas present, but it did not work. I hope to receive a replacement soon (in February), but that will never make up for the upset caused at a special time of the year.
***Update, I received a replacement today (18/1), and it seems to have been worth the wait! A happy wife makes for a happy life! Thanks!
11 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Dear valued customer,
We sincerely apologise for the issues you've encountered. Your experience is not in line with the high standards we strive to maintain.
I can see that our warranty team have been in contact with you, and have already shipped out your replacement.
Thank you for your patience, and we hope to make this right.
If you have any further questions or need assistance, please don't hesitate to reach out.
Best Regards,
Katie
Solid online experience
I had to wait a long time to receive my product but to be fair. It was the Christmas season and you clearly communicated the dates you would be closed and reopening. I never received a notice that my product had shipped but I did receive a delivery notice. Overall my online experience was great.
9 de enero de 2025
Respuesta de CMG Leisure Ltd
Dear valued customer,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
On Dec 22nd I paid over $20 on my $25…
On Dec 22nd I paid over $20 on my $25 item for 2-3 day shipping. It wasn't even shipped out until Jan 7th and I still do not have it.
7 de enero de 2025
Respuesta de CMG Leisure Ltd
Dear Victoria,
We sincerely apologise for the issues you've encountered. Our team returned from the Christmas break on the 6th of January, and got your order shipped as soon as possible. Please reach out to us directly so we can resolve the situation and ensure you're fully satisfied.
Thank you for your patience, and we hope to make this right.
Best Regards,
Katie
Excellent product
Excellent product. Only issue i had was shipping but not on doxy at all. Was just stuck in waiting building
12 de diciembre de 2024
Respuesta de CMG Leisure Ltd
Dear Mike,
Thank you for your wonderful review! We're sorry to hear that you experienced some delays with your shipping, however, we're delighted to hear that you're satisfied with your product.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear valued customer,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with the quality of our products and the fast shipping. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Inaccurate arrival times
The times for arrival given by UPS were always off by ~one day, causing me to spend far too much time at home waiting for the product.
14 de octubre de 2024
Respuesta de CMG Leisure Ltd
Dear Adrian,
Thank you for your review, we're sorry to hear you've experienced this issue with UPS.
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Customers service is awesome!
11 de diciembre de 2024
Respuesta de CMG Leisure Ltd
Dear Mark,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
This was the strongest wand I've bought…
This was the strongest wand I've bought and I've bought roughly 7 different types. Doxy definitely delivers what it promises. Thank you you for your product.
28 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with your product. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
I love the doxy
I love the doxy. I had one for about 5 years, and it finally gave out. I typically use it 5 days a week. It gave me such a mighty "O." Then my new one arrived, and I was so excited. I opened the box and gave myself a big "O" 10 times. I highly recommend the Doxy if you want to experience mind-blowing O's!!!
27 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Dear Alex,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with your product. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Straightforward transaction
Customer service was good. I didn't need them but I ordered a custom one and it came as ordered.
A little weird the box the custom came in, came in a box and with instructions that are for the regular I also ordered, but it isn't exactly complicated to look them up online.
Shipping was pretty fast via DHL to the USA east coast.
26 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Dear Valued Customer,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Stefan,
Thank you for your fantastic review!
We’re thrilled to hear that you’re pleased with your product and the service your received. Your kind words mean a lot to us, and we’re glad to have you as a happy customer.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Tried to send doxy vibrator back for…
Tried to send doxy vibrator back for warranty
Replacement. I can’t get them to help or even reply after several attempts. If I can get at least a reply I
Would reconsider the low rating. Please warranty department or any representative contact me so I can get the vibrator replaced.
5 de diciembre de 2024
Respuesta de CMG Leisure Ltd
Dear Richard,
We're truly sorry to hear about your experience.
This is not the quality we strive to deliver, and we understand how frustrating this must be for you. Please complete our warranty form so we can investigate the issue and provide a resolution:
https://doxymassager.com/product-warranties/
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this for you.
Best Regards,
Katie
They are shipping from UK
They are shipping from UK. If you are ordering to a EU country ypu will face customs and VAT fees on the import! They dont mention this anywhere throughout the purchasing process. Cannot recommend to buy directly! The product itself is great!
10 de diciembre de 2024
Respuesta de CMG Leisure Ltd
Dear Valued customer,
Thank you for your review, we're glad to hear that you’re pleased with your product.
We understand your frustration regarding these extra charges, however, unfortunately these are out of our control, and are decided by the receiving countries customs agencies.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Delivery was on time
Delivery was on time, however shipping was very expensive, and there was even more shipping fees on arrival.
10 de diciembre de 2024
Respuesta de CMG Leisure Ltd
Dear BJ,
Thank you for your review, we're glad to hear that your product was delivered on time.
The extra shipping fees that you mentioned sound like customs charges, which are unfortunately out of our control.
Your feedback is important to us, and we appreciate you sharing your experience. If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Was sent a defective product and still…
Was sent a defective product and still haven’t been contacted after filling the warranty IMMEDIATELY
20 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Hello Meghan.
Thank you for your review. Your feedback is important to us, and we appreciate you sharing your experience.
I have looked into this and i can see that you have been in contact with our warranty team regarding your product. Please reach out to us to resolve this issue!
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Doxy 3R with rabbit attachment
I bought the doxy 3d just for the ability to use attachments. The power of the doxy 3d is so minimal is comparison with the doxy die cast. I am very unhappy.
20 de noviembre de 2024
Respuesta de CMG Leisure Ltd
Dear Sari,
Thank you for your review.
Your feedback is important to us, and we appreciate you sharing your experience.
If you have any further comments or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thank you for choosing us!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Joseph,
Thank you for your wonderful review! We're delighted to hear that you're satisfied with the product and service.
If you have any further questions or need assistance, please don't hesitate to reach out. We're here to ensure you continue to have a great experience with Doxy.
Thanks for choosing Doxy!
Best Regards,
Katie
Respuesta de CMG Leisure Ltd
Dear Colette,
Thank you for your wonderful review!
We're delighted to hear that you found the service top tier! Hopefully you feel the same about the product :-)
If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing Doxy!
Best Regards,
Katie
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