A brilliant service from a very helpful company. They were able to attend the same day and were very polite, explained what they were going to do at each stage informing me of cost. They sent me the f... Ver más
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Consulta las opiniones de los clientes
They wrongly diagnosed the location of the blockage, did not solve the issue yet still charged £230 for their work. I was advised to call out Thames water as the blockage was not on my property. The... Ver más
The team identified the problem within minutes and had everything running smoothly again in no time. True professionals!
Their emergency response team was a blessing. They arrived quickly and resolved a potentially disastrous issue. Thank you!
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Información sobre la empresa
Escrito por la empresa
Drain Care Group Ltd is a well established and respected family run business. Over the past 27 years we have earned a valued reputation for our customer satisfaction and customer service as a local emergency specialist drainage repair company. Our services are called upon in the many aspects of drain maintenance such as drain unblocking, emergency drain repairs, high pressure jetting, CCTV drain surveys, non-dig drain re-liing or pitch fibre drain repairs. Drain Care Group Ltd are the south's leading drain unblocking company. Our drainage experts are highly trained and experienced in dealing with emergency blocked drains quickly and effectively. We are a local family run 24hr drainage company so you can call us 24/7 for emergency drain unblocking and we will respond to unblock your drain as quickly as possible. As a 24Hr Blocked Drains Company we can Unblock External Drains Today. We are Outdoor Drain Unblock Experts so we can get to your emergency Blocked Drain Today just call us for FREE on 0800 122 3733 or you can email on info@drain-care.com and we'll get straight back to you. Drain Care Group Ltd are your Local Drainage Company with great reviews, see our Google reviews, we have No Call Out Fee and we are always near by so we are Your Best Local Drain Unblocking Company. Established Over 27 Years we have a wealth of drainage experience and skills, Call Now And Speak To A drain unblock Expert. Local Company. Fully Qualified Experts. Never Beaten On Price/Service. Contact our team today to find out more Different causes of a blockage will require different solutions. We can either apply the jetting process or rodding to unblock a blocked drain, depending on the scenario. We will always use the most suitable solution for the situation, which will speed up the process and yield the best results. If you have a blocked drain, our expert technicians have the knowledge to help you. Our vans are all fully equipped with all the tools we could need to unblock your drain including high pressure jets. In the rare occasion when lime-scale has built up to the point the drain is blocked and rodding does not work, the use of high power water jets, dislodge build-ups so that the drain can flow smoothly again. CCTV Surveys Technology has greatly improved allowing drain professionals to inspect drainage systems that, previously, may have been difficult or expensive to inspect. Using CCTV, our professionals can view inside your drainage system to see if there's a problem, discover what the problem is and how it could be rectified. The CCTV drain survey can locate blockages, cracks or lime-scale, so it’s easy to determine the required method to repair the system. All of our inspections come with a written drain condition report including any faults that may have been found, recommendations and a quote so you can see what it might cost you to fix the problems. CCTV is one of the most advanced methods of drain blockage detection, and it is a comprehensively effective tool. This excellent piece of technology is utilised to great effect by our team of trained professionals so that we can accurately ascertain the nature of the problem and its severity. Some blockages or problems may not be easy to detect by conventional methods, but our CCTV surveys allow us to find and understand a range of problems, such as: *Blockages (including those that are located deep within the system) *Cause of a Blocked Drain *Limescale *Cracks and Damage *Collapsed Drain *Hidden/Buried Drains *Dis-used Drains *Holes and Entry Points for Rats *Where the System Goes This means that once we have found the issue, we can use the most effective means of solving it to restore complete functionality of your drainage system.roup
Información de contacto
27 Old Gloucester Street, WC1N 3AX, London, Reino Unido
- 0800 122 3733
- info@drain-care.com
- drain-care.com
3,0
Medio
33 opiniones
No ha contestado las opiniones negativas
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Drain-Care’s advanced diagnostic tools
Drain-Care’s advanced diagnostic tools and equipment amazed me. They pinpointed the exact problem in no time, ensuring the repair was effective and long-lasting.
25 de noviembre de 2024
Drain-Care went above and beyond to
Drain-Care went above and beyond to ensure my drainage system was working perfectly. Highly recommended
1 de diciembre de 2024
Opinión espontánea
Respuesta de Drain Care Group Ltd
Thankyou for your review, we are pleased that we were able to successfully restore your system. We are glad that you would recommend our services but could you please advise on how we could do better to earn more stars?
Many thanks
Drain Care
It's rare to find a company that
It's rare to find a company that combines expertise with excellent customer service. Drain Care Ltd does it flawlessly.
2 de noviembre de 2024
Respuesta de Drain Care Group Ltd
Thankyou for your review, we are pleased that we were able to successfully carry out the work to your satisfaction but could you please advise on how we could do better to earn more stars?
Many thanks
Drain Care
Their emergency response team
Their emergency response team was a blessing. They arrived quickly and resolved a potentially disastrous issue. Thank you!
10 de septiembre de 2024
Respuesta de Drain Care Group Ltd
Thankyou for your review, we are pleased that we were able to successfully carry out the work to your satisfaction but could you please advise on how we could do better to earn more stars?
Many thanks
Drain Care
Fabulous work
Fabulous work! The technicians were meticulous and left my property cleaner than they found it.
10 de octubre de 2024
Knowledgeable technician and great…
Knowledgeable technician and great service! Highly recommend.
29 de noviembre de 2024
They pixed my blocked drain quickly
They pixed my blocked drain quickly. Extremely happy with their work!
27 de noviembre de 2024
Jay sorted our blockage after a bit of…
Jay sorted our blockage after a bit of investigation,too big a problem for me to put right. A job well done.
16 de abril de 2024
Opinión espontánea
A brilliant service - definitely recommend!
A brilliant service from a very helpful company. They were able to attend the same day and were very polite, explained what they were going to do at each stage informing me of cost. They sent me the footage so that I can share with my landlord and explained exactly what could be seen in the videos. Answered all my questions and did a brilliant job. A very happy satisfied customer and would definitely recommend them.
16 de abril de 2024
Opinión espontánea
Quality, knowledgeable and quick to respond!
I will give Draincare 5 stars, based on
- Knowledge of the job
- Quality of work
- Customer communication
- Aftercare
Although there is a couple of bad reviews on here i struggle to see how… because i couldn’t recommend them as a company enough.
My personal experience overall was very good.
The engineer had great communication and time keeping leading up to the job he was with us within 2 hours of me ringing the company!
Before starting the job he went through
the rates with me that i had already been quoted over the phone and made sure i was happy to go ahead.
Although yes it wasn’t ‘cheap’ but was still very reasonable, and definitely not overpriced!
But how can you expect cheap labour working with sewers and specialist equipment with safety factors involved?
The engineer kept me updated through out the whole time on site.
There was evidently a broken part of pipework with roots in the system, (he showed me the cctv on the screen of inside the pipes) that was also the cause of the original blockage.
Then recommended a rootcut and reline sleeve as apposed to digging it all up.
Saving me money and mess.
Fixed price quote was very reasonable and definitely affordable for your average working person.
All of the works carried out was sent out in a detailed full report through the post
and overall i think this is a great local company!
Definitely do not let any bad individual reviews put you off using these… Great genuine people
21 de marzo de 2024
Opinión espontánea
Respuesta de Drain Care Group Ltd
Thankyou for your kind review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Disappointed to the extreme. The company were professional at first. They were quick to come out to look at a leak from the drains under my house. The guy then scared me telling me that the insurance company won't pay if they look at it as its clay and told me that they will write the report to give me the best chance for an insurance pay out.
The insurance company were disgusted at the report. The cctv tv videoed on a phone from the screen. The awful videos were so 'grainy' that the insurance company cannot see anything therefore refuse to pay me anything! 4.5k. There was also no evidence for the insurance company that the work was actually completed! I feel I have been conned by this company.
I have called and emailed to ask for a better report and no reply or even acknowledgement.
Having read the replies to reviews left I am fully expecting an argumentive reply. I will be going to trading standards.
DO NOT USE THIS COMPANY
19 de marzo de 2024
Opinión espontánea
Respuesta de Drain Care Group Ltd
Please take the time to think about what you are saying and think about what actually happened.
Your insurance company sent a leak detection company out who told you the drain was leaking. They ruled out every other possibility.
Our survey showed clay drains that had deteriorated which your insurance company will class as ‘wear and tear’ or ‘gradual deterioration’ neither of these things are covered by ANY insurance company. You are only covered for ‘accidental damage’ ‘subsidence’ or possibly for ‘trace and access’ and/or ‘investigating the escape of water’ but note that for the last one they do not cover you for ANY repair. Subsidence usually has a £1000 excess but could be used in this instance. Trace and access is the work involved in locating the problem - solving high they had done. Accidental damage would be point loading ( eg a drain under a road, or driveway taking additional weight periodically) or root ingress - neither of which are applicable.
So that leaves you with Subsidence causing the drains to open up and leak, it’s down to the insurance company to prove it was ‘wear and tear’ or ‘gradual deterioration’
We didn’t scare you into anything, you needed your drains to stop leaking under your house and asked us to assist - you literally approached us with the problem. The only way we could have made your report better would be to convince your insurance company to pay you. So please explain how we are to do that without lying or falsifying the survey.
Your review isn’t accurate or fair.
You did email in and we replied within 24 hours but you did not read it and then posted this review. I have since spoken to you to try to explain, the engineer who visited has spoken to you. We even offered to re attend and record the drain with proper software ( water board approved ) to prove the work is done.
If we had made a clearer report then they would have had to refuse your claim based on their clauses. That would make you annoyed with them -that would have been much better for us but terrible to you so we took a gamble to help you. I really wish we hadn’t tried to assist you now because you are making libelous comments when you should be logging a complaint to your insurance company and then asking the ombudsman to investigate - which gives you a chance of recovering your costs.
You were never going to be covered for the work, that was made clear at the outset.
I’m sorry you have had to fork out for a repair to stop rising damp. I am sorry that you have insurance that won’t cover you for the escape of water.
I do hope that you pursue your insurance company through the ombudsman and recover some of your costs.
Very high prices
I was charged a much higher price than I anticipated for a blocked drain.
Called them out to unblock a small outdoor drain, and it cost £670 which is significantly more than I think is reasonable (1.5 hrs on site).
The owner prefers to argue and threaten legal action than resolve issues.
20 de febrero de 2024
Opinión espontánea
Respuesta de Drain Care Group Ltd
Response to the latest edit.
So Kate instructed us to unblock her drain but was unsure where each drain run connected to. We worked on the point that she directed us to, where the blockage seemed apparent, but it became clear it was wasn’t working so we suggested that we used CCTV to locate the problem and Kate agreed that this was a good idea. We then continued to clear the blockage. We showed Kate that we had removed the fatberg - and showed it to her - but because the pricing structure bills the clearance work ( labour and jetting ) 1-2 hourly instead of hourly, Kate felt that there was a crossover with the fixed price survey and the clearance work. After clearing the fatberg we made sure the line was free of excess fats by using the CCTV again (at no additional cost) and then continuing to use the high pressure jets. At this point we were already into the second half hour - which meant the charge would be one hour - so we decided to use that time productively and ensure no further fats were still left in the line. After all if we have spent 40 mins to clear a blockage, who wants it to reblock within the next month or two?. Once complete we then used CCTV again to ensure that we had done the best job we could have done considering the difficulty and the complexity of it. The CCTV was a fixed price already and the clearance work had already stopped. We had logged all the times:- Arrival, start and completion - we had got approval at every stage and obtained 4 signatures from Kate authorising each part of the work that we did and then a 5th signature to confirm the work and the charges were correct. We finished the unblock 10 mins after the time we have billed for ( which is all logged and signed for ) in addition to this we were still working on site for a further hour at our own cost. This is the basis that she has been using to claim she has been charged for work that she didn’t ask for even though we have billed less time than we have logged and worked more time than we have logged.
Kate felt - after 24 hours and being told by her family - that we had overcharged her so wrote to inform us late the next night, then again the following morning demanding a refund. Before we could gather the information Kate left a negative review here , stating that she had been ripped off and didn’t authorise any of the work. We emailed back and We explained it clearly but it took a couple of days for Kate to understand the Maths. Until she did she stated that we had ripped her off and charged her for doing work that she hadn’t authorised or wanted. Despite our best efforts to assure her that we had only done what she asked and the additional work was complimentary- as a gesture of good will - Kate demanded a refund. She based this on the fact that we PROBABLY spent less time than we recorded, her opinion in hindsight was that we spent 20 mins less than we charged for …….we charge for every 30 mins so please do the maths……. She ASSUMED that the blockage that she saw was the entirety of the job and claims she didn’t authorise us to ensure that we had fully cleared the line - in hindsight she suggests we should have just partially cleared the line and then left despite knowing it would reblock immediately.
Kate has left 4 different reviews now, maybe 5, and emailed stating that if we refund her the amount dictated by her broken maths then she will remove the reviews. We have tried our best to appease this woman but sometimes logic and reasoning doesn’t work - I don’t know why.
*original reply:
Dear Kate, the survey was a fixed price, it was authorised by you prior to identifying the location of your problem and was instrumental in the clearance of the blockage in your drains.
The fact that they used the camera to check the rest of your drains did not affect the price in any way. They carried out the additional work as a courtesy as you had already paid for it.
I am sorry for any confusion this has caused.
Drain Care & Repair
Very disappointed
Disappointed. The first visit for 60 pounds, but then they came back the next day because I didn't think they'd done it properly, and charged me ten times that. Very bad situation and embrassing. No follow up contact to discuss it. I won't be going back to them.
Their response to the review below shows arrogance and lack of empathy with people who feel the need to complain.
22 de febrero de 2024
Opinión espontánea
Respuesta de Drain Care Group Ltd
David
I was unaware that you were not satisfied with the job we carried out 2 weeks ago.
Our bill was £400 not £600. - So as I told the previous reviewer please stick to the facts and don’t try to make it sound worse than it is.
We attended quickly and were shown a gully and cleared it instantly. We were told, by the tenant in the shop, that the rest of the line was water board responsibility - which means we can’t work on it - but you had been too impatient to wait - her words.
We discussed this with you and YOU stated that there was a great deal of fat build up that needed to be jetted out every now and again, because tenants kept pouring things down that hey shouldn’t, and it was your responsibility. You wanted us to write that it was the tenants responsibility -
At this point I am unsure whose responsibility it is - So maybe that is a factor at present.
Your concern was that the shop gets flooded when it blocked due to the poor design and layout when the building was converted. You asked to jet the line clear and flush out all the deposits to ensure the rains would not flood into the shop.
We recommended a simple fix to divert the rainwater downstream of the gully that gets blocked up by the tenants.
You requested that we tank the cellar shop externally and we just aren’t able to do that due to the positioning of the manholes being so close to the building. I am surprised and disappointed in your review since you seemed so happy with the work up until we declined to carry out the repairs you requested.
Even then you gave us no indication that you were unhappy.
Perhaps you could have spoken to us to discuss this before leaving this review.
FYI the review you refer to was left by a woman who was only interested in blackmailing us. She actually edited that review 6-7 times because she had spitefully lied and put libelous remarks and made false statements. Hence her comment that I threatened legal action if the lies stayed published. I’m all for customer service but I will not be bullied or blackmailed.
I would like the opportunity to understand what has caused you to leave a negative review.
Warm Regards
Luke
Drain Care & Repair
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