There aren't enough starts to give Draw a Bath. Their service was spot on start to finish and Mark was extremely helpful with ordering special items and recommendations for other suppliers and install... Ver más
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Consulta las opiniones de los clientes
Easy to use website, excellent range of quality brands, fast and pain-free delivery, highly responsive service from real people who actually know what they are doing, super pricing - over 20% lower on... Ver más
La empresa ha respondido
Updates for those who suffered from the liquidation of the company: Finally I got an reply from Royden saying the company is into liquidation on Nov 22. A contact of a company named Parkin S Booth Ltd... Ver más
Found Draw a Bath through online search. Emailed with some questions and very quick to respond. Followed up with a telephone call where they helped with advice on mirror selection and delivery times... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor para baños
- también en la categoría
- Reformas de baño
- Tienda de puertas para duchas
- Tienda de radiadores
- Tienda para la reforma del hogar
Escrito por la empresa
Our number one priority is to provide you with the very best bathroom products from leading, design lead brands. We aim to surpass expectations wherever we can. With free delivery on orders over £500.00 and a secure website, both you and your bathroom are in safe hands when you shop with Draw A Bath. We’ve curated the best worldwide bathroom brands. All our brands our renowned for their quality so you can be assured your getting the best choice of stylish, designer bathroom brands. Whatever you need, however big or small, our dedicated, professional specialists are on hand, Monday to Friday, 8.30am till 5.00pm, to help with any product advice, service questions or queries. All you need to do is ask.
Información de contacto
Draw a Bath, Unit 8, The Gateway, Old Hall Road, CH62 3NX, Bromborough, Reino Unido
- 0151 459 6777
- enquiries@drawabath.co.uk
- drawabath.co.uk
4,2
Muy bueno
241 opiniones
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Excellent service and price
10 de mayo de 2024
Respuesta de Draw A Bath
Thanks ever so much for leaving us a review john, it is genuinely most appreciated, really pleased to hear you was happy with the service you received
Very helpful advice and professional…
Very helpful advice and professional service received.
10 de mayo de 2024
Respuesta de Draw A Bath
Thanks ever so much Garry, really appreciate your kind words and custom
Long lead time with poor communication…
Long lead time with poor communication on order updates. However, on following up, they were prompt in replying back and clarifying on the order status.
21 de abril de 2024
Respuesta de Draw A Bath
Many thanks for leaving us a review and many thanks for shopping at Draw A Bath, we really appreciate your custom
I am struggling to see why our communications are poor and furthermore why you see the lead time as long
The products you purchase have clear lead times on the product page
FROM STOCK - Villeroy & Boch stock thousands of products in the UK, this means we can get them to you in a matter of days.
Enquire here to see if your Villeroy & Boch product is a stocked item.
NON STOCK LINES - Ceramics 2 - 3 weeks
Your order was placed on the 21st of April, we sent you a confirmation within 48 hours advising they would be 2 weeks from Germany
We then sent you a second email stating delivery would be on the 7th of May
On the 9th of May you emailed stating you had not received confirmation (replying from the confirmation email with the dates on)
We checked and found the goods had been delivered and signed for on the 7th as advised and your builder had failed to tell you
I do not understand how this is 3 star review along with negative comments
From what I can see our service has been absolutely faultless :(
Very pleased with the service
Very pleased with the service although the delivery was a bit messed but this was outside the control of Draw A Bath. In fact, the customer services team member was extra helpful in arranging delivery and then resolving and communicating the problem.
11 de abril de 2024
Respuesta de Draw A Bath
Many thanks for leaving us a 5 star review, it is most appreciated.
Apologies for the confusion, we had advised Matki of the delivery date, fortunately we was able to intercept the delivery and sort it for the original date as requested.
Thanks ever so much for choosing to shop at Draw A Bath.
Damaged Toilet - Weak Customer Service
Ordered a number of expensive items. It seems Draw A Bath simply act as an agent and never touch the goods. These were shipped directly from the manufacturers UK warehouse. A toilet arrived damaged but this wasn't spotted until we came to install the unit due to the damage being behind a label. This was outside of the 14 day returns lead time stipulated by Draw A Bath. I reported the issue to Draw A Bath and while very friendly, in the they simply referred the decision to the manufacturers distribution centre. After much to'ing and fro'ing the DC offered to ship a new unit and collect the damaged unit for inspection. Draw A Bath said they would have to invoice me if the distribution centre found that the item was not their fault (which in all probability they would). I would then have to pay for a new unit and lose the old one which I had already paid for since the DC would not pay the shipping back to me. During the email discussions it is fair to say that Draw A Bath were responsive and friendly but didn't really have much inclination to take responsibility or solve my problem. I asked them for a discount for the replacement unit. It would have been good if they had taken the initiative and offered me one. They finally agreed to discount the replacement unit. This arrived within the specified delivery period and seems to be undamaged.
22 de abril de 2024
Respuesta de Draw A Bath
Many thanks for choosing to shop at Draw A Bath, we genuinely appreciate your custom.
You placed your order for a variety of items on the 19th of February, we acknowledged the order along with delivery dates on the 22nd of February and delivered the goods to you on the 27th of February.
The goods were signed for and then 42 days later emailed us in relation to a mark on the toilet bowl.
42 days is an awfully long time to report damage and outside of consumer law, ultimately we could of easily walked away from this.
Instead we made you the offer to return the goods for inspection, had they of been deemed faulty we would of 100% stood behind a refund.
We are extremely honest and fair, I think it is wrong to presume we would of not taken responsibility for any genuine faulty product.
You asked us for a discount on a replacement toilet and we honoured this by selling you the toilet at our nett cost price, I think this was extremely fair given the circumstances.
75% plus of the goods we supply are delivered by ourselves, we are not a drop ship business.
V&B offer us a direct delivery service, therefore rather than double handing goods we choose this route as ultimately it allows us to deliver goods quicker to our customers and reduces the risk in damage.
I am please to hear you have now received the replacement toilet and that this is in perfect condition.
Again thanks for choosing Draw A Bath and many thanks for taking time out to leave us a review.
Kind regards - Draw A Bath
one word "excellent"
10 de abril de 2024
Opinión espontánea
Respuesta de Draw A Bath
Thanks ever so much Natalie, we really appreciate you taking time out to leave us a review - Thanks for choosing to shop at Draw A Bath
Great service at a good price
Great service at a good price. Second time we’ve used for our bathroom upgrades
12 de abril de 2024
Respuesta de Draw A Bath
Hi John, we really appreciate your review and furthermore choosing to shop at Draw A Bath on multiple occasions, thanks ever so much
I couldn't have had a better service…
I couldn't have had a better service from Draw A Bath. I had a few questions on a product and they were answered fully and very promptly. I was so impressed that I placed my order and my bath will be delivered in days. After a terrible service with another company, where I lost all my money, I would very highly recommend this company, who go out of their way to help, get your product to you quickly, and they deserve your business. A very happy customer. Thank you.
12 de abril de 2024
Respuesta de Draw A Bath
Thank you ever so much for leaving us such a wonderful review. I am so sorry to hear of your recent experience with our competitor who has gone bust twice in 6 months, I really feel for you. You are in very safe hands with us and your new bath will be with you tomorrow.
I had to update my order and was…
I had to update my order and was corrected prompt.
9 de abril de 2024
Respuesta de Draw A Bath
Thanks ever so much Charles, always here to help and genuinely appreciate your custom
Excellent customer service.
1 de abril de 2024
Respuesta de Draw A Bath
Many thanks for leaving us a 5 star review, really appreciated
Dealing with my enquiry and purchase
I received very helpful information when I phoned in about a whirlpool bath I was interested in. When I called back to place the order I was helped through the process. All my questions were answered with much patience and politeness. I will purchase more products for my bathroom renovation from Draw a Bath.
5 de abril de 2024
Respuesta de Draw A Bath
Many thanks for leaving us such a lovely review. My colleague Peter said it was an absolute pleasure assisting you with the purchase of your beautiful whirltub bath. Thank you ever so much for choosing to shop at Draw A Bath, we really do appreciate your custom.
5 star service
Fantastic experience all around, competitive pricing and turned around my 5 week lead time to under 2 with a single phone call, will be my go to supplier in the future
26 de marzo de 2024
Respuesta de Draw A Bath
Thank you ever so much for your kind words Simon. I am so pleased we was able to expediate the delivery date given the circumstances. Really appreciate you taking time out to leave us such a wonderful review and very much look forward to assisting you again in the future.
Haven’t used this product yet so I…
Haven’t used this product yet so I can’t comment. I’m pleased with the look of the product & very pleased with the service. I had no problems, easy to order & arrived on time.
7 de abril de 2024
Respuesta de Draw A Bath
Thank you for taking time out to leave us a review, it is most appreciated and I am sure you will be extremely pleased with your new flush button once installed
Poor experience all around
We're had a great experience with them in the past, so decided to order from them again.
One of the items was Duravit Sustano shower tray 1200x900. It came completely bent. The best advice Draw a bath could give us was stick to the installation guide and put a lot of weight on it after applying the adhesive. Unsurprisingly, this didn't really help, so we had to take it out and put a different base for our shower.
£336 completely wasted and we got zero support from draw a bath in dealing with the issue along the way.
9 de febrero de 2024
Respuesta de Draw A Bath
Our reviews mean the world to us, as does complete transparency for all of our customers, therefore I feel it is only fair I explain this from our side.
Firstly thank you for choosing to shop at Draw A Bath, we genuinely appreciate this.
We have supplied hundreds of Duravit Sustano shower trays and the vast majority have not been flat, I am not sure completely bent is a fair description.
As per the Duravits instructions (not ours) the Sustano shower tray is to be installed on a full bed of adhesive and weighted down and left to set.
Once the adhesive has set the weight can be removed and the tray will be completely flat.
To say we offered you zero support is a disgrace.
We called Duravit to clarify what we told you, as stated it has happened many times before and customers have had no problems when they have followed the instructions.
Furthermore my colleague Chris sent you supporting documentation and even a video showing the installation process.
Other than you following these instructions I genuinely do not see what more we could of done for you.
Customer satisfaction is our utmost priority as can be seen from the many 5 star reviews we collate, I feel it is extremely unfair to tarnish our reputation when we have gone above and beyond to assist you.
Good communication
Website easy to use, but the lead time suggested was inaccurate as the item was out of stock in the UK and had to come from Germany. Fortunately I rang them to check so knew what to expect when I placed the order, which was a long wait but it was what we really wanted so decided to wait. The item did then come as expected and they did a good job of keeping me informed regards progress. Item arrived well packed and in perfect condition.
6 de abril de 2024
Respuesta de Draw A Bath
Many thanks for leaving such a lovely review. We do our utmost to list accurate lead times, on the odd occasion if the manufacturer is out of stock they can go beyond. Fortunately this is pretty seldom and we really appreciate you bearing with us. Thanks again we really do appreciate you taking time out to leave us a review and shopping with Draw A Bath.
Great service very professional …
Great service great team especially Royden nothing too much it’s so much more than an online store yes these guys as a professional designer these are my go to guys
4 de abril de 2024
Respuesta de Draw A Bath
Many thanks for taking time out to leave us a review and what a review. It was an absolute pleasure to assist you and hopefully we can help you again on your next project.
Respuesta de Draw A Bath
Many thanks for leaving us a 5 star review, pleased to hear you was happy with the service you received, thanks for choosing to shop at Draw A Bath
So far so good
So far so good, easy transaction and friendly efficient service and a good price.
I will wait and see if I receive the goods as promised and are undamaged before I can comment further
25 de marzo de 2024
Respuesta de Draw A Bath
Hi Steve, many thanks for taking time to leave us a review and thanks for shopping at Draw A Bath, you are in very safe hands. I am sure you will be over the moon with the stunning shower enclosure you have purchased.
Respuesta de Draw A Bath
Many thanks for leaving us a review Simon, we really appreciate it and thanks for shopping with Draw A Bath
Great price
Great price, and kept up to date on delivery times. Would definitely use again
10 de marzo de 2024
Respuesta de Draw A Bath
Thanks ever so much for leaving us a 5 star review, it is appreciated and thanks for choosing to shop at Draw A Bath
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