I received this email after having a phone call from the hospital, having explained to me that it was up to me if I took the appointment or not. I declined as my wrist was ok , that I was still doing... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Yes I am very happy with DrDoctor app..I have given 5 stars as it is really easy to access all appointments,letters etc and no more waiting for appointments to come through the post and also helps the... Ver más
La empresa ha respondido
I find my online DrDoctor account very simple to use, especially as I haven't a lots on my mind with constant tests etc. But I feel I'm in safe hands with this site. Thank you x
The experience is great for me, as the information is always to hand to keep track of appointments and letters sent from my Consultants. The best thing is, I cannot misplace my letters anym... Ver más
La empresa ha respondido
Información sobre la empresa
- Compañía de software
- también en la categoría
- Asesor en administración de empresas
- Empresa de automatización
- Fabricante de tecnología médica
Escrito por la empresa
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Información de contacto
75 Bermondsey St, SE1 3XF, London, Reino Unido
- support@drdoctor.co.uk
- drdoctor.co.uk
4,4
Excelente
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
App is convenient to use
26 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Marciana,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
They have been very useful and helped…
They have been very useful and helped me a lot
25 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Carol,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I’m not quite there yet with my online…
I’m not quite there yet with my online post bit difficult for me not great with tech could I have letters till I get a bit better
25 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Julia,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. You can find out more about receiving post via letter as well as digital letters here: https://drdoctorsupport.zendesk.com/hc/en-gb/articles/20857623368082-How-to-switch-between-paper-and-digital-letters.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to Use and very helpful
24 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Noah,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easier and quicker than letters
24 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Benigno,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Always get it right have never had a…
Always get it right have never had a problem to date
22 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Stella,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Excellent keeps you upto date
22 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Lynda,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Respuesta de DrDoctor
Dear Lynne,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Excellent treatment
I found the reception staff pleasant and welcoming.
Mr Amer Farooq is a warm and most courteous gentleman who instilled instant confidence, explaining fully the condition of my injury, offered options for treatment and acted on my decision immediately.
The pain relief was almost instant and my mobility was greatly improved for over 6 weeks.
However, my mobility is beginning to deteriorate and I should welcome a follow up appointment to discuss further treatment.
Thank you
Donald
11 de junio de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Donald,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
DrDoctor - Excellent Communications Service
Thank you DrDoctor for providing this digital Communication service on behalf of the Bristol NHS Foundation Trust! It will not only safe time, but also safe costs in the long term. I am looking forward to receive all future letters from the Hospital via DrDoctor.
21 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Franz,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to navigate and use
21 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Sarah Jane,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I just need to access the information…
I just need to access the information sent to me. I cannot log in to my NHS account at the moment as it comes up in my wife's name. I have to try to change that and also for her to keep her account too, but my fingerprint brings up her name. I have POA over her affairs so it would be me who signs in for her, but right now I don't exist on the system, so I need information sent by email or by post to my home address
Thank you Chris Hopkins
20 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Chris,
We would recommend speaking to your GP's office to check first whether they have set you up on a separate email address and system. They will be able to guide you as to whether you need to log out of the NHS system from your wife's account and which account to log into instead.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
No comment now
20 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Robert,
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very easy to read and understand.
Very easy to read and understand.
19 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Rita,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Was easy to use
18 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Jacqueline,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to use not too many tracks to find…
Easy to use not too many tracks to find what you are looking for
16 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Wagner,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I like the security arrangements
I like the security arrangements , l feel I can handle any health problems I might have.
15 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Oscar,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
More convenient and timely than normal…
More convenient and timely than normal mail
14 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Frank,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very helpful,opptment was very quick…
Very helpful,opptment was very quick within a few days
13 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear David,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I received prompt and explanatory…
I received prompt and explanatory Advice from both the consultant and the Nurses all the staff from The Hospital
Thanks for fantastic support
13 de agosto de 2026
Opinión espontánea
Respuesta de DrDoctor
Dear Vera,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
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