Poor service and lack of respect for you as a patients
40 min. prior to my appointment I received a cancellation message from Dr. Dropin, due to staff sickness. This close to my appointment I certainly expected a phone call from Dr. Dropin, as you don’t necessarily read your message right away. I received the phone call 15 min. prior to my appointment – and without any “sorry for the inconvenience” just “when is it suitable for your new appointment?”
I fully understand that staff members get sick, but what I find unacceptable is receiving the cancellation 15 min. prior to the appointment. This is poor treatment- and complete lack of respect for patients. If I as a patient want to cancel my appointment, I am required to do so min. 24 hours prior to the appointment, otherwise I will be charged for the whole treatment. Since I already had started my travel for my appointment, I lost an hour from work because of Dr. Dropin’s poor customer service – who is paying for that?
I told Dr. Dropin, with the complete lack of service, I was not interested in re-scheduling, and that I would rather try to schedule an appointment with one of their competitors. For those who read this review I would recommend they do same; find another provider that would treat you nice and with respect you deserve.
As a recommendation for Dr. Dropin, I strongly suggest they have back-up staff in case of sickness leave etc. to avoid these situations, but even more, start treating your patients with respect and the service they deserve.
Since I cannot give them a score of 0/5 stars, I give them 1/5 stars.