Dribbleup Opiniones 

298
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active... Ver más

Valorada con 1 estrellas sobre 5

While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Ver más

Valorada con 5 estrellas sobre 5

My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Ver más

Información sobre la empresa

  1. Tienda de deportes
  2. Tienda de equipos para fitness

Escrito por la empresa

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 61% de las opiniones negativas

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3,4

Todas las opiniones

(298)

40 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Be careful when you buy

Be careful when you buy. You’re signing up for a monthly subscription. I just noticed I was getting charged 16.99/month (June 2024) since Christmas. This was a gift, so imagine how pissed I was to learn that I wasted over $100 for something that was probably never used.

19 de junio de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

I'm sorry there was a misunderstanding about your purchase. All-Access Membership is required with all purchases. Please email our Customer Service so we can review your account for further assistance.

Valorada con 5 estrellas sobre 5

Amazing Customer Service

I will start by saying the product (Dribble Up Baseball Glove) did not work for us. I knew pretty much right away my kids did not have the patience or discipline to go through with the tutorials/drills. The return process was so easy and I received a return label within minutes of placing my request. The company also refunded my subscription to the app right away. I am beyond impressed. Even though the product was not a good fit, this company has secured a customer for life due to the amazing customer service.

3 de junio de 2024
Opinión espontánea
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Respuesta de Dribbleup

We understand that sometimes things don't work out as expected, and that's ok. We're happy to make returns quick and easy. Hopefully, you'll consider us again for baseball, basketball, or soccer training.

Valorada con 1 estrellas sobre 5

I got this soccer ball as a Christmas…

I got this soccer ball as a Christmas gift to my little brother. The have been changing me and I’ve trying to get a hold of them for the pass 6 months and I haven’t gotten a response.

19 de mayo de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hi there,

All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily and on-demand training within the Dribbleup App.

You can manage your membership online at account.dribbleup.com at any time. For additional support, you can reply to any email from us or email us directly at hello@dribbleup.com. We look forward to hearing from you.

Valorada con 1 estrellas sobre 5

Stay away from this company

All I did was purchase a junior basketball.... this company took my credit card and enrolled me in some membership club I know nothing about.... stay away from this company.... they are deceitful....

31 de marzo de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hi Bob,

Thank you for your purchase of the Dribbleup Smart Basketball. All purchases require a Dribbleup All-Access Membership which unlocks the daily live and on-demand trainings. We share this information on the website and in a separate confirmation email.

Please reach out to us directly at hello@dribbleup.com so we can further assist.

Valorada con 1 estrellas sobre 5

I got this soccer ball as a Christmas…

I got this soccer ball as a Christmas gift to my nephew. Yet I was charged a monthly fee when they activated it without my knowledge or consent. I will never trust or buy anything from this company again. 6 months charged without my knowledge. BE CAREFUL WHEN YOU BUY and check your account for a dribbleup $16.99 monthly fee.

27 de abril de 2024
Opinión espontánea
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Respuesta de Dribbleup

Hi Erica, I'm sorry for any misunderstanding about your recent Smart Soccer Ball purchase. All Dribbleup purchases require a Dribbleup All-Access Membership to unlock daily live and on-demand training. We share this on the website and in your confirmation email.

Please reach out to us directly at hello@dribbleup.com for additional support.

Valorada con 5 estrellas sobre 5

Great customer service. Thank you Grace

I ordered the wrong size ball for my son. Customer service was so fast and no question asked. We got our shipment within couple days. My 10 year old son loves it. I’m loving it! Thank you Grace.

16 de febrero de 2024
Opinión espontánea
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Respuesta de Dribbleup

We're happy to hear your son loves Dribbleup and you received the correct size ball quickly!

Valorada con 1 estrellas sobre 5

Don’t do business with them until you read reviews from bbb.org

On December 12, 2023 I purchased two items from Dribbleup as Christmas gifts for my grandchildren that I had shipped directly to them. Upon recently checking my credit card statement I saw a charge for $16.99 for a membership that I did not sign up for with dribbleup, and found that in January, and December as well that I was charged $16.99 for membership. No where in the purchasing process did I see anything that said I would automatically be enrolled in a monthly membership or I would never have purchased anything from this website. When I contacted them, they said they will credit me for the February charge but not the December & January charge as that was past 30 days.
After reading all 51 negative reviews on the Better Business Bureau’s website as well as 39 complaints filed it’s obvious that many people were misled by Dribbleup.

16 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hi Anita,

I'm sorry your Dribbleup experience has been less than great. We pride ourselves on supporting our customers and standing behind our products.

All Dribbleup purchases require the Dribbleup All-Access Membership, which provides access to daily live training and collection of on-demand training within the Dribbleup App. We communicate this on the website, during checkout, and in a separate confirmation email that includes additional information to manage your account.

I understand that you were unaware of the required membership. Our team has reached out to resolve this with you directly. Please reach back out if you have any questions. We're available through live chat and email everyday, 8am -11pm ET.

Valorada con 4 estrellas sobre 5

Great product

Great product. Bought this for my grandkids and they are both enjoying the drills and getting great workouts.

14 de febrero de 2024
Opinión espontánea
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Respuesta de Dribbleup

We're so happy you're grandkids are enjoying Dribbleup. Thank you for the kind review. 😁

Valorada con 5 estrellas sobre 5

Best customer service ever!

I bought this for my son, but I realized we couldn’t do the membership right now so I returned it. They have the best most responsive customer service. No Hassle complete refund no questions asked quick and polite. What a pleasant surprise. I will be buying again!

12 de febrero de 2024
Opinión espontánea
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Respuesta de Dribbleup

We pride ourselves in helpful, quick, and friendly customer service, even if things don't work out right now. Thanks for your great review.

Valorada con 1 estrellas sobre 5

Customer service sucks

Customer service sucks , you have to go through this computer or emails to figure things out

4 de diciembre de 2023
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hey Rick,

I'm sorry that you're experiencing an issue receiving support. We replied to both of your emails but never received a response. Please let us know how we can help. We're available every day through live chat and email between 8 am and 11 pm ET.

Valorada con 5 estrellas sobre 5

Great customer service!

Our stand (that holds the device) broke after only a few uses. I emailed customer service and had a perfect new stand by the end of the week! Great customer care!

5 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hey Cynthia, sorry to hear you had an issue with your device stand but glad we were able to resolve it so quickly. Let us know if there's anything else we can help you with. We're available through email and live chat every day, 8a-11p ET.

Valorada con 5 estrellas sobre 5

I purchased dribble up for a gift

I purchased dribble up for a gift. Before I even received the product my daughter told me there was not enough space in her small home. So I requested a refund. They were understanding and quickly sent me return labels. The customer service I received has been great, as great as I thought of the product. I think this would be good for any child that aspires to grow in sports.

8 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

We understand that sometimes things don't work out right now, regardless we want to ensure all our customers receive quick, helpful, and friendly support. We hope you think about Dribbleup again for your family in the future.

Valorada con 5 estrellas sobre 5

Great Customer Service!

Great customer service with good options to fit your needs. Bought this for my granddaughter for Christmas to help with her basketball skills. Fun for the kids!

9 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

We're so happy your granddaughter is enjoying her Smart Basketball. Thanks for the great review, Marian! ⛹️

Valorada con 5 estrellas sobre 5

Great product

Great product, prompt response from customer service. Kids getting a good workout while having fun and sharpening their soccer skills. Our soccer ball had a defect and I was worried we may be out of luck, but we had an immediate replacement shipped out to us. A company that really stands by its product and its customers. Thank you DribbleUp!

7 de febrero de 2024
Opinión espontánea
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Respuesta de Dribbleup

We pride ourselves in great customer service and stand behind our products. It's not often, but we're quick to make things right if there are any issues with your experience or Smart Gear. ⚽️

Valorada con 5 estrellas sobre 5

They have the best customer service I…

They have the best customer service I have ever seen. They do what they say, they will, very promptly. Companies today should take a look at what they do. Everyone would be happy.

25 de diciembre de 2023
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hey Lisa, it's super important that your family has a great experience with Dribbleup from purchase to joining us in live training. Thanks for the great review!

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service! Never had any issues and very prompt with replying through email. Ordered the wrong size soccer ball and wanted to exchange it was so simple and no hassle. My nephew loves his basketball and just waiting for the soccer ball for my niece.

6 de febrero de 2024
Opinión espontánea
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Respuesta de Dribbleup

We're happy your family is enjoying Dribbleup! We know sometimes mistakes happen and work hard to quickly correct any issues.

Valorada con 5 estrellas sobre 5

Great product, Easy return

I purchased this for my son and thought it would be great for him. Unfortunately he didn’t agree. 🤣 Nonetheless, I think this is an awesome idea. Customer Service was amazing in assisting me in returning it. I highly recommend this product!!!

1 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Hey Constance, we understand that sometimes things don't work out as expected. We always strive to provide fast, helpful, and friendly service. Thanks for your great review. 😁

Valorada con 5 estrellas sobre 5

Thank you for all of your help

Thank you for all of your help! Your response to emails asking for help is amazing! Good help and support is hard to find these days but you all have made it look EASY!

4 de febrero de 2024
Opinión espontánea
Logotipo de Dribbleup

Respuesta de Dribbleup

Thanks for the acknowledgment Bonnie! 😀 We work hard to provide fast, helpful, and friendly support. Feel free to reach out any time you have questions, we're available daily through live chat and email 8a-11p ET.

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