Driven Of York Opiniones 106

I recently bought a car from Driven. My experience was excellent from start to finish. The staff were friendly and easy to talk to throughout. Max, who assisted with my purchase was excellent. Professional, helpful and kept me updated every step of the way. Nothing was too much trouble for him even though I was probably not the easiest of customers!!
I would definitely recommend Driven of York.

Jason looked after me from the day I went to look at the car. Always keeping me informed about the car before I got it. Absolutely fantastic service.

Great experience with Jason made it easy

Smooth transaction

Bought a Range Rover from Jason. Made the process really easy and is a great guy.
Had a small issue a few days after purchase and they sorted it straight away. Would recommend to anyone!

Great Experience. Max is a friendly efficient and professional. He is certainly not pushy, and gave us space at the right time to discuss if we wanted to proceed.
All the cars were sparkling clean, and other members of staff were also helpful.
As someone who was in the motor trade for over 30 years, I would recommend Max and Driven of York for your next car.

Max was very helpful, polite and knowledgeable. He answered all our questions and gave advice when it was needed. I will definitely recommend Driven of York to family and friends.

This is my ‘retirement car’ so it was important to get it right. Jason was helpful, supportive and insightful throughout. Really impressed with Driven, they made purchasing my car a positive experience. Would recommend.

★☆☆☆☆ - DO NOT BUY FROM THIS DEALERSHIP
RUN Don’t WALK !
I wish I could give zero stars.
I purchased a 2020 Jaguar F-Pace from Driven of York on 20th January 2026 for £19,800 (£7,000 deposit + £13,800 finance). The deposit was my inheritance from my late mother.
FOUR DAYS LATER, the engine management light came on.
I had the car independently inspected at a qualified garage. The diagnostic report showed 18 CONFIRMED FAULT CODES across 8 critical systems including:
• Emissions system failure (will not pass MOT)
• Gateway module internal failure
• Multiple electrical short circuits (potential fire hazard)
• Control module processor failure
• Body control module faults
Total estimated repair cost: £2,000-£4,000+
The independent garage mechanic’s professional advice? “Take the car back and hand them the keys.”
THE DEALERSHIP’S RESPONSE:
When I contacted them, I was met with:
Ryan (Owner): Sent an aggressive, insulting email calling me names, mocking my family, and threatening to cancel the deal rather than fix the car he sold me also this was actually on Friday and I bought the car on Tuesday
First thing I called the garage and spoke with Max who was sooooo rude ! So I asked to speak with the Manager and placed on hold for me to be placed on hold , I’m told he’s in a “meeting” so i wait for three anxious hours before calling back and this time
I’m told the managers now left for the day ‘
So I’m
Left utterly devastated, confused and quite frankly comfused at how any managed sorry “ owner “ even has a business at all . Were talking about a £20k car the very least he could have done was return my call and give me some sort on reinsurance and that he had to leave but for to be just ignored and me wait for 3 hours ‘ Even one of his obnoxious and smarmy
Usual car sales
Man could have called ! These three are the type of men that do fall into the negative stereotypes, Ryan the manager oh sorry
“
“Owner” ( he informed me
Of this and claims as he’s the owner he can do what he likes this guy has serious delusions of grandeur ) and will call me back .
Jason (Staff Member): Called the faults “minor issues” (18 fault codes including internal component failures is NOT minor). Spoke over me, told me “don’t interrupt when I’m speaking,” and when I explained the deposit was my inheritance from my late mother, he said “I’m not interested” ao I asked how woukd ahe feel if someone treat his wife / aunty / sister etc like this for him to reply “
don’t bring my wife into this “and hung up on me. ( gaslighting lying lunatic ) he was absolutely briefed he could talk to me like shit by Ryan if I made contact.
Max (Staff Member): Initially lovely on purchase day, but pushy real pushy and no patience which resulted in me informing him I have autism and he is making
Me over whelmed and then became dismissive when I reported the faults saying oh it will be nothing just bring the car back ( 140 mile
Round trip )
To which I rejected as they could turn the error code off , if they had done these checks like stated In the sale they’d have seen them all ‘
They sold that car either not as inspected as stated or
Sold
It hoping
The light won’t come
On till possibly after the 30 days .
And they can understand why I’m upset at seeing
This awful amber
Warning
Light In 3 days .

Edited
28/01/2026

Disability Disclosure:
During our pre-purchase telephone call, I struggled with the Oodle Finance e-signature. Your increasingly frustrated tone—repeatedly saying “Hollie, listen to me”—forced me to disclose I’m autistic and becoming overwhelmed before having to drive 60 miles to you. I disclosed this to both your staff and Samir Brooks at Oodle Finance. I have recordings of these calls as evidence. Unfortunately, you can’t upload a telephone call onto a review—otherwise I happily would. When I raised this with Max in person, I asked that you become more trauma-informed when dealing with customers spending £20,000. Basic professionalism.
Your “Worst Customer” Comment:
I’m not your worst customer—I’m a female customer who knows her consumer rights and won’t be bullied. When I mentioned my cousin’s Jaguar specialist company (where I transported Jaguars from age 22) and my ombudsman uncle, you replied: “Lol, thanks for the family tree.” Mocking customers is unprofessional, full stop.
Vehicle Condition:
You claim “only one fault.” An independent garage found 18 faults, several serious. They’ve agreed to provide a statement that your claimed pre-sale checks would have detected these issues. Warning lights appeared within four days—you dismissed this as “just a knock sensor” and told me to drive back to York.
You owe customers basic respect and honest vehicle inspections. I have evidence of both failures.
Hollie​​​​​​​​​​​​​​​​

We had a very good buying experience at Driven of York.
Jason dealt with all our requests and made the buying process very easy.
When we collected the car everything was as arranged and we had a great drive home.
Our thanks go to Jason and all the rest of the team.

DO NOT USE DRIVEN OF YORK!!!!!
I don’t even know where to start this is the WORST car garage you will ever come across.
My partner has recently bought a car from here,about 3 weeks ago. Within a day the engine warning light came on, he rang them and they said get it plugged into a diagnostic machine and let us know what the problem is, anyway problem came back as a failed DPF, speedometer wasn’t working and the mileage gage wasn’t working.
This isn’t an issue that just appears and the garage local to us said that this has just been cleared off the system and not sorted.
They got the car is asap, which we would expect considering we had the car a day and also had paid £100 on collection for 3 months warranty.
When my partner dropped the car of he was told for the inconvenience that they would fill his car up with fuel, great, however we had to pay per mile on the company car+ Vat.
My partner argued the case that it wasn’t fair as he had only had the car a day and Jason said we will see what we can sort out with the boss (Ryan) when he’s back.
We’ve come to pick up the car, considering we live 1 hr away from the garage and and it’s a 90 mile round trip here and back they were wanting to charge us £72 for the cost of the hire car, which then meant that the ‘complimentary’ full tank of fuel was pointless cause we were having to pay per mile on the hire car, which can I add was a 2015 Volvo that was unclean.
Asked to speak to the manager Ryan, who is the absolute WORST manager I have ever come across, no people skills and no management skills. He wouldn’t even come and speak to us a first, my partner had to ask 3 times before he came, then he stood and point blank refused to do anything for a paying customer on a faulty car that he had sold to us.
I have never come across someone that thinks they are so much above everyone else, cocky,arrogant,incompetent and rude in my life. God forbid it wasn’t his own business because I’d question how he got title as manager.
The showroom is scruffy,cold,nothing to it and majority of the staff are incredibly rude. I don’t think I’d ever buy a car from here even if it was the only garage open, I’d rather walk.
So much so if it breaks within the next 3 months I’d rather pay out my own pocket then use warranty there cause they are the biggest load of shithouses ever.
Anyways in conclusion to this don’t buy a car from driven in York if you don’t want severe disappointment.

IF I COULD GIVE LESS THAN 1 STAR I WOULD

‼️‼️DO NOT BUY FROM THEESE ABSOLUTE THIEVES…SELL FAULTY CARS,CLEAR THE FAULTS BEFORE HANDOVER WITHOUT FIXING,THEN GIVE A LITTLE BANGER COURTESY CAR AND EXPECT YOU TO PAY PER MILE.EVEN THO ITS A 90 MILE ALL ROUND JOURNEY AND WAS THERE FAULT ON SELLING ME A FAULTY CAR…RYAN THE MANAGER IS SO UNPROFESSIONAL AND UNDURE HOW HE IS EVEN IN CHARGE AND GETTING SALES WITH HIS ATTITUDE ‼️‼️‼️

Nice selection of cars, nice staff. Got screwy car at a good price

Visited Driven this morning to view a Range Rover which I have had my heart on since selling my previous one three years ago.

On arrival the ‘salesman’ seemed helpful, giving me the keys to look at the car and start it up. Unfortunately this was where the good customer service ended and became deeply disappointing and completely unacceptable.

I ended up viewing two Range Rovers. The second vehicle did not have a spare key, and the salesman explicitly advised me to take out the extended warranty and falsely claim that I had lost a key I never possessed in order to obtain a replacement. I was extremely uncomfortable with this suggestion, which amounts to insurance fraud. As a person employed by the local authority within the community, I would lose my registration to practice if I followed this advice.

After leaving briefly to consider my options between the two cars, I returned around 15 minutes later and asked to test drive the first vehicle I had viewed. I was told to sit down and confirm that I was happy with the price before being allowed a test drive.

I explained that I was willing to agree to a deal in principle, subject to liking how the car drove. Despite this, I was repeatedly told “I’m not taking it out if you’re not happy with it, because there’s no point.”

When asked whether we were happy with the price, we said yes and made a simple observation that the interior appeared more scuffed than expected. I explained that the garage lighting was very dark, making it difficult to properly assess the black interior. This had no bearing on the price that had been agreed and was merely a passing statement.

Although the salesman offered to move the car into daylight, much to his dismay, he again stated that he would not do so unless we were committing to buy it. This created immediate pressure and made us feel uncomfortable, as we should not be expected to commit to purchasing a vehicle before properly inspecting or driving it.

After viewing the car in daylight, we discussed it privately and agreed that we were very likely to purchase it, subject only to a test drive and were very honest, open and transparent throughout our discussions.

When arranging the test drive, I explained that as we had two children with us, we would need to take turns driving and test separately. I was told, “No, you both need to come.” I then explained that this was not possible, as one of our children is neurodivergent and would struggle in the car. The response I received was dismissive and rude: “Well if you’d said that, I would have known,” followed by, “You can appreciate I’m not going to go out on a five-minute test drive twice.”

I should not have to disclose my own or my children’s medical or neurodivergent conditions in order to be treated with basic respect or to test drive a vehicle. As someone with a disability myself, it was essential that I drove the car with full concentration, which would not have been possible with both children present. Again, I do not feel compelled to discuss the ins and outs of my private life with a car salesman.

Does he also think it’s normal and acceptable to want to be sat in the back of the vehicle with two young girls whilst me and my partner are testing the car in the front? I’m sure he can also appreciate I’m not going to allow him to do that.

I find it difficult to understand refusing two test drives (that literally last 5-10 minutes) particularly as other reviews suggest the salesman works until 5pm.
Would the same objection have been raised if we were two separate customers arriving five minutes apart?

Ultimately, we declined the test drive due to the rudeness, dismissiveness, and unprofessional attitude displayed and left the premises.

As a result, the dealership lost what was a 99% certain cash sale. The entire interaction felt like a power trip, and we were made to feel that even moving the car or allowing a brief test drive was an inconvenience. I have never experienced anything like this before and have never felt compelled to leave a review—until now.

I am absolutely disgusted by how we were treated and will be taking this matter further, particularly in light of the suggestion that we commit insurance fraud which has been captured on my daughters phone. We were there over two hours as a family of four so clearly were serious buyers.

I would stay well away from this garage given the customer service pre sale I dread to think what post sale service would be like. This is even more worrying given the advice is to break the law, clearly displaying the standard of morals the company employs.

*I eagerly await the response from driven denying all of the above and suggesting I visit without children in the future which isn’t possible for me unfortunately.

As a second hand car dealer you can expect imperfections with your purchase. The presale car valeting could be improved. Strong smell of dog in our purchased vehicle, we worked hard to eliminate this. The after sales has overall been positive, the minor issues we had could have been picked up before the sale and resolved ideally. That said they paid for the repairs without any issues, i suspect through the warranty. Also, the car had no fuel in it, we realised this after we drove off. Driven should have a standard quarter tank rule in all sold vehicles. Well worth taking out a 12 month warranty minimum to cover any snagging.

I'm obviously happy with the car (because it was my choice) but the service and whole sales process was smooth and stress free.

I purchased a car from Driven of York in January this year, and I will never use them again. The customer service and aftercare were completely non-existent. Any issues I raised were met with an unhelpful, dismissive “oh well” attitude.

The car was supposedly AA-inspected and had just been MOT’d before I bought it. Yet after a 4-hour drive home, the brake pads and discs already needed replacing — a major safety issue that should have been obvious to anyone carrying out a proper inspection. How this wasn’t picked up is beyond me. Obviously this was a cost I would have to pay as they were very clear that this was a me problem.

Overall, the experience was abysmal. I felt misled and unsupported the moment I left the forecourt.
Avoid, avoid, avoid.
Never again.
Do yourself a favour and go somewhere else.

Best experience of buying a car I've ever had. Price quoted was price I paid which is great as I hate garages who give you a price and then bamboozle you and try to get you to add all the extras . All information was given about warranties etc for you to choose again with no pressure. Jason was extremely helpful, kept me fully updated and I was able to pick up my car really quickly due to him promptly sending all the info I needed to tax and insure it. All in all a 5 star experience. If I need a car they'll be top of my list

Great car and fab service from Jason everything made very easy will definitely use driven again

Totally satisfied with my purchase and advice given. Thank you.