Duncan Stewart Textiles Ltd Opiniones 

594
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great communication and speedy delivery. Very nice quality towels for a reasonable price. Nice to deal with an actual Family business. I'll be back.

Valorada con 5 estrellas sobre 5

I recently ordered a Velcro fastening shower towel, after trawling Internet and was astonished at how difficult to buy. I am not keen on ordering from unknown sources, like eBay or Amazon markets, so... Ver más

Valorada con 4 estrellas sobre 5

I bought some very nice monogrammed towels a year or two ago which have pleased everyone in the family. I also bought a bathrobe which my teenage son seldom takes off. In the recent January sale... Ver más

Valorada con 5 estrellas sobre 5

Every so often you deal with a company that you feel deserves and appreciates your custom. Excellent customer service, going out of their way to resolve queries. Great range of good value products. Wi... Ver más

Información sobre la empresa

  1. Tienda de regalos
  2. Tienda de artículos para el hogar

Escrito por la empresa

A true family business is a rare thing. Even more rare is a family business that has survived the generations, building on its established traditions, while innovating and modernising as it seeks to future-proof the business for the generations to come. Duncan Stewart is one of those family businesses that take our history seriously, knowing that it informs everything we do going forward. Duncan Stewart is renowned as a supplier of premium quality personalised and branded textiles and more recently, this has expanded into homewares and gift items. We create embroidered towels, bags, bathrobes, laser engraved homewares, and bespoke items that cannot be found on the High Street. On the business-to-business end, we work closely with a range of customers, supplying multi-national companies with branded products and corporate gifts to supplying beauty colleges and small businesses with textiles. For consumers, our wide range of premium products are available as stand-alone items or personalised to make beautiful gifts that celebrate every occasion. For us diversification is key, and our product range reflects this. We strive to think outside the box with our designs, to enable all of our customers to be inspired in finding that perfect gift item for someone they love.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

594 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(594)

15 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Good delivery

Was impressed with website and delivery, the massage couch covers were a little thin but atleast they fitted my couch.

28 de marzo de 2012
Opinión espontánea
Valorada con 4 estrellas sobre 5

Just what I wanted.

Bought my wife a new dressing gown with a cat logo for her Mother's Day present. (Don't know why; she's my wife not my Mother!) Any way, she was chuffed to bits with the design, fitand material. The cat was very please withe the comfortabler lap to sit on and I was chuffed with the price and the service. A five smiley purchase.

27 de marzo de 2012
Valorada con 5 estrellas sobre 5

Excellent

Top quality towels and personalisation. Fast, reliable delivery (ordered thursday evening and received Monday morning) and brilliant customer service. Will definitely use again!!!

27 de marzo de 2012
Valorada con 5 estrellas sobre 5

Amazing service

The dressing gowns I ordered from towels r us were absolutely amazing. They were a wedding gift and the bride and groom were extremely pleased with the outcome. The service I received was great and I even received a call to check the colour thread I wanted. Towels r us made sure they were delivered early than the estimated date so that I could give them the day of the wedding.

Thank you

21 de marzo de 2012
Valorada con 5 estrellas sobre 5

Excellent quality and service.

Great company to deal with.
The towels arrived in good time and were of brilliant quality. Definitely recommend this company - especially after the shocking service I received from one of their competitors....

19 de marzo de 2012
Valorada con 4 estrellas sobre 5

Good service

I purchased some couch covers which arrived within the allotted time and were as described. I opted for the less expensive covers as I will not be using them that regularly and they are fine for me, however if you intend to use your covers and so wash them regularly you would probably better off paying a little more and getting a slightly better quality product.

17 de marzo de 2012
Valorada con 2 estrellas sobre 5

Damaged in delivery and no response to compliant

I ordered a towel from towels are us as a gift and so was very disappointed when it arrived and its box was very damaged and beaten up- it looked second hand and was ripped and squashed. I emailed towels r us directly to complain but have still not received a response after 2 weeks. I am very unimpressed with their customer service because of this as well as their bad packaging meaning it wasn't protected. I had to take the product out of the box and wrap it up but I will have to explain when she opens it what it is etc as the box would have done this which will ruin the giving of the present for me as it also looks very weird that it has no box. Unimpressed isn't the word especially as the postage was quite overpriced anyway - maybe they should spend some of that money on packing them better.

16 de marzo de 2012
Valorada con 5 estrellas sobre 5

EXCELLENT

I purchased beautiful Egyptian Towels in the sale, they were delivered quickly and I love them. I believe they are a trusted company.

16 de marzo de 2012
Opinión espontánea
Valorada con 4 estrellas sobre 5

Excellent quality, design and delivery. Website has a few hiccups!

I ordered 4 personalised bathrobes as gifts for family members, giving towelsrus only 3 days to come up with the goods! As usual, they did not let me down with their reliable delivery. What's more, the recipients of the gifts having been raving about their dressing gowns, saying that they're the best engagement presents they received.

Well done, towelsrus.

Only 1 little snag, which I was reassured over the phone was going to be rectified. The website doesn't have the facility to let you know if something is out of stock, so you may be searching for an item which the website says it sells; then when it comes to ordering it, it's not on screen. Also, when looking at items, it seems to register your interest each time as an item for your basket. So, by the time you get to checkout, you may find multiple items on your list which you initially looked at, but didn't intend to order. However, the company knows that this is a problem and are hopefully going to put this right. I certainly hope so!

15 de marzo de 2012
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

I also have ordered various items over the years and have been delighted with service, quality and delivery.

14 de marzo de 2012
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible - I will never order from them again

I ordered 2 hand towels but found the website slightly misleading in that I mistakenly ordered 3. I rang the company the next morning to apologise and asked if they could help. The man that answered didn't seem that bothered however he did state they would alter the order and refund the price of one towel to my account. He later sent a seperate email to say this had been done. I am still waiting for the refund weeks later and have sent 4 emails to complain. I have offered to send in my bank statements as proof. They have never replied to any of my emails and I have never received my refund.

8 de marzo de 2012
Logotipo de Duncan Stewart Textiles Ltd

Respuesta de Duncan Stewart Textiles Ltd

Hi Dawn,

Thanks for the response and obviously I`m sorry to of learnt the problems you have
had with ordering with the company. In this respect I can confirm that I have refunded you for one towel today and in the meantime will investigate further to find out why the issue had not been resolved before. Perhaps you could e-mail me directly (fraser@towelsrus.co.uk) to confirm that the refund has been received.

kind regards

fraser
towelsrus.co.uk

Valorada con 5 estrellas sobre 5

better than best

they were better quality than i could of wish for plus they wash well and fluff up nicely. recomend them to anyone

7 de marzo de 2012
Valorada con 5 estrellas sobre 5

Courteous and prompt service

They couldn`t supply the colour I ordered so they phoned to ask what I wanted to do. Delivery was soon after with a second colour choice.
The towel was good quality and a reasonable price

6 de marzo de 2012

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