durkintactical.com Opiniones 

656
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a built kit, mags and optics from Durkin. It came within a week and I had it assembled and ready in about 5 hours. The red/green dot optic I purchased was defective, however they did not hes... Ver más

Valorada con 4 estrellas sobre 5

Durkin Tactical has great prices and the quality of the 18 in 6.5 Grendel SS barreled upper is awesome. However, the 6.5 Grendel bolt was not. After 5 rounds, the extractor sheered off. I emailed thei... Ver más

Valorada con 4 estrellas sobre 5

My order was missing parts, or it would’ve been a five star review. Once I got a hold of the right person, the problem was corrected quickly. Kudos to the customer support team. When Ryan mailed the c... Ver más

Valorada con 5 estrellas sobre 5

Have been a customer of Durkin Tactical for several years.They never disappointed me. Excellent choices, killer pricing, they know their customers and what they want. Shipping is speedy. It’s why I... Ver más

Información sobre la empresa

Escrito por la empresa

Our mission at Durkin Tactical is simple: provide robust gun build kits at unrivaled prices. On top of our unbeatable gun parts prices, we offer military, firefighter, first responder, and wholesale discounts, along with shipping insurance options.


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4,2

Muy bueno

TrustScore: 4 sobre 5

656 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(656)

171 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Unethical business

I ordered a barrel on the 7th of March, and they gave me a Route App tracking information that never updated and was never delivered. So I reached out to them a week after no activity and they tell you on their website if you contact them for order status updates, it’ll take longer for your items to ship. Folks, these people are far from being a professional business and it seems like they’re used to ripping people off. I got the Better Business Bureau involved and I have them as proof that I tried to fix this issue before filing a claim with my credit card company. I hope you’re reading this before you make any purchase(s) with this place.

1 de abril de 2025
Opinión espontánea
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Respuesta de durkintactical.com

Thanks for your feedback, Jr. We’re sorry you initially had this experience, but we appreciate the opportunity we had to resolve the issue with you directly. Your input helped us improve, and we’re glad we could reach a solution.

Valorada con 5 estrellas sobre 5

Update on my 308 build

Update on my 308 build. No Complaints has run with no issues. Also finished a 9mm and a 45 cal AR kit again no issues. Going back and tweaking some of the parts and making changes for no other reason than that is what i want to do. Have a 7.62x39 kit finishing up and another 45 cal kit almost complete. They do respond, but you need to be patient. When ordering double check everything closely before ordering. I have created some of my own problems. I can undestand their side of ordering. Keeping prices down is difficult to do if you are have to constantly cancel orders and issue credits.

23 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Update...worst service ever

Update. This company is the worst absolutely avoid if you value your money. Now the 8th of January still no tracking and minimal response from them. Purchased the ship insurance and they still report item never left their building. They did at one point offer a refund but when I said yes they went silent. Turns out they work out of a beat up storage buildin
g in Eudora ks. My bank provided their physical address when I filed transaction dispute. Avoid this place!!!!!!

7 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Non-existent customer support or service

Bought several kits and items from Durkin. Recently purchased a kit for 300 BO, and the barrel was defective. They were not very responsive, and when they finally did, issued an RMA. Sent the barrel back expecting a new one fairly quickly. They have not responded, and have essentially ghosted me, and they have my bad barrel. Very disappointed with their customer support. Would not recommend based on this experience.

9 de diciembre de 2024
Opinión espontánea
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Respuesta de durkintactical.com

We understand this concern was shared some time ago, and we’re thankful we had the chance to address it directly.

Valorada con 4 estrellas sobre 5

Durkin Tactical customer, no support

I've been a Durkin Tactical customer for several years. I liked the prices and how easy it is to order. I've never had an issue with them and even put their sticker on my car. I've even gotten my family to purchase a kit from them. Recently I ordered my 6th kit as I had received an email from them that I had a 20% coupon that was about to expire. I put the items in my cart and entered the coupon and it showed the discount which was over $100. I then entered my payment information and then the discount disappeared and I was charged full price. Noticing this in the order confirmation email, I immediately responded letting them know about the error. A couple days go by and no response. I go on their website and fill out their form which says 24-48 response. No response after 48 hours. I call and leave a message, no response. I then receive a notification that the order had shipped which now it's been a week. I responded to that email about the problem and got a response but that it's already been placed. I responded to them that it was an issue with their site and have not received a response. I've even tried teaching out on their Facebook page. Still no response. They have good prices and I'm happy with their products. However, their customer support seems to be basically non-existent which is only an issue if you have a problem I see some responses here so hopefully this might get their attention and it's not a difficult solution. I just want them to honor their own coupon. It was the reason I made the purchase.

I did finally get a response and instead of honoring the coupon price, they have me the same amount I would have received on my next order. It took more effort that it should have but I can accept this resolution.

11 de octubre de 2024
Opinión espontánea
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Respuesta de durkintactical.com

We appreciate the chance to address your concerns and are glad we were able to resolve things. If you feel your experience has improved, we’d welcome any update to your review.

Valorada con 5 estrellas sobre 5

Have purchased 3 kits and a barrel from…

Have purchased 3 kits and a barrel from them. All so far have gone together and performed. In the middle of a 308 build. Will let you know how that goes. Suggest you read their policies closely on cancellation or modification to your order. Understand it before you order.

22 de julio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

The only reason they are getting one…

The only reason they are getting one star is because i can't give them no stars. nothing works in their kits. NOTHING AND I MEAN NOTHING IS TO MIL/SPEC. CANT REQUEST YOUR MONEY BACK, OR GET SENT PARTS BECAUSE NO ONE ANSWERSD THE PHONE!!!!!!

11 de junio de 2024
Opinión espontánea
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Respuesta de durkintactical.com

Thanks for your patience while we worked through this with you. We appreciate the opportunity to resolve the issue and improve your experience.

Valorada con 1 estrellas sobre 5

This is a Shady company !!!

This is a Shady company !!!! They advertise ammo at a cheap price and slam you with a $100.00/$125.00 in shipping charges. Then if you want to cancel they tack on a 20% restocking fee. Stay away from this company their bad news. How can they operate with suck deception. If I could rate them a 0 I would

28 de marzo de 2024
Opinión espontánea
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Respuesta de durkintactical.com

We understand this concern was shared some time ago, and we’re thankful we had the chance to address it directly.

Valorada con 3 estrellas sobre 5

Shady as all get out

---UPDATED---
Durkin tactical was able to cancel one order. They were unable to refund the difference in price on the second order, but did provide a coupon for difference in price. Not perfect but better.
---UPDATE---
I placed an order for four BCGs. Not only did the site submit a double order, but the price magically increased by $50 after clicking the order button. I contacted customer no service and their response was that there is nothing they can do once an order is placed. Total B.S. They sure can find a way to cancel orders that are out of stock.I will never order from them again. I am sure that my bank will help cancel both orders. BTW the email was sent to contact them within minutes if receiving the double order confirmation, and the magical price increase. Honest negative review on Facebook and get blocked.

29 de febrero de 2024
Opinión espontánea
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Respuesta de durkintactical.com

Thanks for you review Jeremiah, We've reached out to you asking some questions to further review this and cancel your duplicate order. We are awaiting to hear back from you to resolve this issue.

Valorada con 1 estrellas sobre 5

Terrible customer service

On December 24th 2023 I ordered a few miscellaneous things and 2 pistol build kits. When I received my package I received all the miscellaneous Parts but only one pistol build kit. I tried to contact Durkin Tactical and never was able to reach anybody on the phone. Emails would take days for replies. I was dealing with they're terrible customer service. There customer service does not want to help you and does not want to answer your questions. As long as you get what you ordered in the Box. Everything's good to go but if you're missing anything you need to dispute the charges with your bank. Not once in the 3 weeks did they say that they would be sending me the stuff that I ordered or refunding my money. I had to dispute the charges with my bank that is the only way I got my money back. They were ghosting me making me wait as long as possible so I would go away and burn me for hundreds of dollars! This is after I've already spent over 3K plus with Durkin Tactical order number 429372 placed on December 24th 2023? I tried to work these problems out
With durkin tactical but it was impossible! Blows my mind that this is the way they treat their return customers! This is the second time I've had to write a review because Durkin tactical had it removed. I just want their customers to be aware how they treat their return customers. I would like to leave a negative five star review! Update February 29th. I only charged back $300 on a $650 order. Keeping the items I paid for and charging back the items that I did not receive. This is just a continuation of your dishonesty and terrible customer service! I guess Durkin tactical does dirty business. I did not steal anything from you nor did I charge back any more money for the parts that I did not receive. Dishonest people terrible customer service and the list goes on. If you guys would have taken care of business in a timely manner there never would have been a $300 chargeback. You guys tried to rip me off and I wouldn't allow you to now you're trying to make me look bad. There's only one thief in this situation that's Durkin Tactical

21 de diciembre de 2023
Opinión espontánea
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Respuesta de durkintactical.com

Hello Nick, i am sorry that it took longer than it should have. However we were working on getting the missing items replaced for you when you filed a charge back for the order. At that point forward the bank handled it and we accepted the chargeback for you to be properly refunded for the product you didn't receive.

Valorada con 1 estrellas sobre 5

0 stars for this company

0 stars with this company. Violated my first amendment right. Posted a negative review on social media (aka FB). They blocked me and other people who have bad experiences. This company is bias too. If you go on their website its 4 stars or higher. I even submitted a 1 star review on their parts kit because it was defective multiple times. That's only the tip of the iceberg. I live in Pa and I have ordered 80% lowers multiple times from them. All of a sudden on the site it stated it cant sell to Pa. I sent a personal email asking why. I got a response it was an error in the system but if I order it will get shipped. I made an order it got flagged and charged 20% restocking fee. Thankfully I had the email to prove it. They gave me my money back but thats only because of my evidence. They still didn't send my lowers. Only excuse was their attorney said so. They offered me a lousy t-shirt for the inconvenience which is insulting. This company is ludicrous with customer service and performance. Update: 2/19/23, it’s not spamming because people need to know! answer the questions: why did you block me and other people on Facebook for giving you bad comments recently? Why does your product have all high star ratings? Where are the low star ratings for your product? Did you block or not publish 1 star reviews on your site? No, discount was offered only a t-shirt. You people blew me off. The only reason I got my money back is because I kept the evidence.
2/29/24 update: its not harrasment. You still not have answered my questions. People need to know the bad side of this company.

22 de enero de 2024
Opinión espontánea
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Respuesta de durkintactical.com

Martin Weller,
Please stop spamming reviews and leaving the same review over and over on multiple different accounts, We have received your original negative reviews from over a year ago. We offered you a full refund, coupons, free merchandise all of which was declined.

Edit: This occurred well over year and customer continues to leave harassing reviews on different accounts please remove this review.

Valorada con 1 estrellas sobre 5

Durkin Tactical BEWARE....

Received a AR upper in 45 ACP from Durkin Tactical...Fired 7 rounds through it, noticed a problem...End of flash suppressor was full of jacket material from the rounds...Cleaned it out, then put a micrometer on it...The opening is .40 , im firing .45 rounds...Simple math says there is a problem, jacket material clogging the Flash Suppressor says there is a problem...Made multiple attempts from Email, to phone to contact Durkin Tactical, zero response...Can not recommend...

24 de enero de 2024
Opinión espontánea
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Respuesta de durkintactical.com

Thank you for your review, we have reached out sent 2 replacement muzzle brakes as well as a free T shirt, we are sorry for the inconvenience.

Valorada con 2 estrellas sobre 5

My wife purchased a 350 legend complete…

My wife purchased a 350 legend complete build kit for Christmas. When I started the build I realized that they sent the wrong muzzle brake for the barrel. The barrel is a 5/8 × 24 and they sent 1/2 × 28 muzzle brake. My wife contacted them about the issue, they requested pictures so she sent them. Have yet to hear back or send the correct muzzle brake.

26 de diciembre de 2023
Opinión espontánea
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Respuesta de durkintactical.com

Hello Ronald,
Thank you for leaving a review. We are sorry for the inconvenience we have shipped out the correct muzzle brake earlier this week.

Valorada con 2 estrellas sobre 5

i returned several items and cannot get…

i returned several items and cannot get any response to let me know status !there is no way to connect with anyone about the issue!absolutley the worst customer service i have ever experienced!

12 de diciembre de 2023
Opinión espontánea
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Respuesta de durkintactical.com

Thank you for your review Mark, we have received and processed your returns in a timely manner.

Valorada con 1 estrellas sobre 5

Bad customer service.

I placed a order and the items on the receipt were not correct. I tried to call and email but didn't get a answer, until the end of the day. They told me that it was already shipped and there was nothing they could do. The order showed up and I haven't opened it. I want to return it but they won't reply. They offer that I can return the order but after paying shipping and restocking fee, it’s not worth paying to give it back. If they would of answered the phone or the email, there wouldn’t of been a issue.
Why would I order something online that I paid less from them at a gun show the week before. Let alone 5 of them.

12 de diciembre de 2023
Opinión espontánea
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Respuesta de durkintactical.com

We appreciate you as a customer Terry, Unfortunately there isn't a way for a system to place an order unless it's manually created by the customer. If you do not want the product you're welcome to ship it back and return the products. We've provided the proper instructions and information on how to do so

Valorada con 1 estrellas sobre 5

Be careful buying from Durkin Tactical

Be careful buying from Durkin Tactical. I bought a brace from them and it arrived defective. I immediately contacted Durkin Tactical to get a replacement and they asked for a picture so they can help me. I sent them the picture and then I had to send another email to ask when they were planning to “ help “ me . Well they got back to me and said I should go through the manufacturer to get my issue resolved. They don’t stand behind their products and the customer service is garbage. What they did is bad business practice and this is not the last they will hear from me. They offer No refunds … so basically no product support. If you buy something from them and it arrives messed up or there are issues with your order. You’re $h*t out of luck. I will NEVER do business with these people again. Be careful guys and gals. This is a crappy company.

16 de octubre de 2023
Opinión espontánea
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Respuesta de durkintactical.com

Jose, we fully back all of our products 100% and the manufactures. When you send the brace to us, we get in contact with SB and we request you contact the manufacturer if you'd like a replacement because its faster and cuts out a step. We suggest this to help the process go quicker, However in your case we went ahead and took care of it ourselves swapped these out personally for you.

Valorada con 5 estrellas sobre 5

16" 5.56 "THE DON" & FDE

Purchased "THE DON" & FDE build kits at the same time. I'm not new to guns but it was my first time building my own. I was very impressed overall. All components were accounted for and well packaged. The FDE kit matched very well to my surprise. First test fire no issues. Was impressed enough I bought another kit 3 days later. For the $$$ you can't beat it. Paired with aero precision M4E1 lowers. With trigger upgrade and some decent sights it's a damn good firearm.

2 de octubre de 2023
Opinión espontánea

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